Do not shop at this online store at all. STAY AWAY! Rudest…read morestaff ever. This company makes mistakes and then tries to blame the consumer. I ordered pet goods from this company and completed checkout via Paypal. Due to my Paypal account balance the payment did not go through (which was a complete accidental oversight on my behalf). I then received rude, aggressive, abusive phone calls, text messages and emails for me to return products. This was all while I was at work busy with my work commitments. I actually did not even receive the products as yet. The messages were asking when I will be home etc. so the products can be picked up. I promptly returned this company's phone call (as soon as I saw the missed call and listened to message- within 15 minutes) and offered to pay via credit card over the phone but then thought better not give him my credit card number (who knows what would have happened) and paid bank transfer within 5 minutes of the phone call. Not once did they consider to ask what happened in regards to payment or be polite about their issue. It was just accusatory and rude. I felt like a criminal. I took great offence to the way I was spoken to. Every seller knows to wait for Paypal funds to clear before sending purchases! (I even know this as an amateur seller on ebay). Never again will I shop with this company and I am writing to to warn others about this companies behavior and how rude they are. They do not deserve your business! Buy your pet goods from another online company or directly from a pet store. Even the products are over priced. Oh and for the record this was all for a sale of $35.

Kellyville Pets used to be an old shed that sold kittens, puppies and fish as well as bulk bags of…read moredog food. A few years ago they morphed into this glamorous building that cantains a vet, dog groomer, pet store and cafe. They have several full sized avaiarys on display in the car park, which is massive for a pet store (about 100 spaces). Go inside and there's everything you can think and some things you've never thought of - for pets. It's like a supermarket for your best friend and the best thing of all, the staff seem to know everything about pets and if they don't they know another staff member that does. They are also friendly! I had a problem with my dog barking, I was shown a selection of items and collars which could help, and they gave me the name of two local trainers in the area. I bought an anti-barking collar and also called one of the trainers - both worked and my dog doesn't bark needlessly anymore.

It's very hot and stuffy inside and as soon as you open the door the smell hits you, they need to…read moreput some kind of ventilation in, I don't know how the staff can work there. Also if you want to be charged about double the price for everything and a little bit more, go and check for yourself. I think your paying for the reno they have done. Don't get me wrong it's very nice and new and impressive, I actually prefer the old shop it had a bit more appeal.

The staff were incredibly helpful and friendly. After a bit of a chat I found out that they all…read morewere actually registered rabbit breeders themselves, so had a really well-rounded understanding of the welfare and care of all their pets. It was also really lovely to discover that all of the kittens in the store were rescue kittens that were either dumped or abandoned, and unlike the RSPCA don't euthanize any kittens that are dumped under the age of seven weeks. On the whole, a really helpful store that seems to be really down to earth, and has a good moral code.