Do not shop at this online store at all. STAY AWAY!
Rudest staff ever. This company makes mistakes and then tries to blame the consumer.
I ordered pet goods from this company and completed checkout via Paypal. Due to my Paypal account balance the payment did not go through (which was a complete accidental oversight on my behalf).
I then received rude, aggressive, abusive phone calls, text messages and emails for me to return products. This was all while I was at work busy with my work commitments. I actually did not even receive the products as yet. The messages were asking when I will be home etc. so the products can be picked up. I promptly returned this company's phone call (as soon as I saw the missed call and listened to message- within 15 minutes) and offered to pay via credit card over the phone but then thought better not give him my credit card number (who knows what would have happened) and paid bank transfer within 5 minutes of the phone call.
Not once did they consider to ask what happened in regards to payment or be polite about their issue. It was just accusatory and rude. I felt like a criminal. I took great offence to the way I was spoken to.
Every seller knows to wait for Paypal funds to clear before sending purchases! (I even know this as an amateur seller on ebay).
Never again will I shop with this company and I am writing to to warn others about this companies behavior and how rude they are. They do not deserve your business! Buy your pet goods from another online company or directly from a pet store. Even the products are over priced.
Oh and for the record this was all for a sale of $35. read more