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    Pets N Ponds

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    Photo of Jay W.
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    12 years ago

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    PetSmart

    PetSmart

    (12 reviews)

    I'm not really sure why there are such low ratings here. I know it's a chain but you can find…read morealmost anything here if you are an animal lover. And if you aren't an animal lover......why are you here? I mean Barnes and nobles is a chain and it ain't Powell's books but it's still a book store!!!! Any needs for your pets you will find. We have used the pet grooming once and it was a good experience as I remember. Best place to get pet supplies in this area

    Worst customer service I've ever had. Grooming department…read moreand manager were extremely hostile. I was running late to an accident on 94 and called at 10:04. (I drove from near Dtw airport) and had other appointments in port Huron- anyways I called and informed to get there by 10:15. I was in parking lot at 10:15 and got to the back of the store by 10:17. I called 2x and said j would try to get there on time but it got heated as she kept interrupting - like it was crazy rude!! I called a 3rd time to speak to a manager to report the grooming lady but she was not available? Carly the groomer - told me I sound have planned my day better - LOL - wow - a bit rude There is a lady in a blue shirt - name tag is covered - I had to ask if she was the manager and she was condescending. YES I AM HER EYES BULGING. I've never ever had this issue in any establishment. The manager - cosanndra said they wouldn't let me book a later time? Huh? I drove 11/2 hours and they would not accommodate a 12:30 opening? I don't get it!! Carly said they were double booked and triple booked - their website said there's many openings every single day! So basically they didn't want MY business because I was late. Don't waste your time here. It truly was like talking to people that had no receptors. What's funny but sad - Carly would have received a very generous Christmas tip for a helping me out. Happy Holidays! But take your fur baby elsewhere. Never heard of heard refusing business from a paying customer.

    Pets N Ponds - petstore - Updated May 2026

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