To be clear, your diagnostics were NOT refused. We started with the first steps that included…read moremedication. I guess the $250 were paid for refused diagnostics?!! This was NOT about a diagnosis! You should apologize for the demeanor and rudeness of your staff member Cari. Your response is another reason why people should not visit your facility. We got better care at North Penn Veternarian Hospital we made the mistake of giving your business a try, at least they had EMPATHY during a very very heart-breaking time. ***People reading this, Save your $250 for "non-diagnosis", dismissive, rude attitude from Cari and go elsewhere*** also read google reviews...Cari seems to have been rude to others as well.

I should have came here before I made an appointment at this place…read more I am distraught and disgusted as to how I was treated at IVAH. I had an appointment for 9AM. I always thought it was respectable to be early to appointments. I arrived and walked in at 8:55 AM. Instead of being greeted with open arms, I was scolded for opening the door prior to them opening. I apologized and said we had an appt at 9. Again, I was given an attitude that they were not open yet and there was no doctor and normally the door is locked... but it wasn't so I could take a seat..I did. I continued to get attitude even after mentioning I was confused as to WHY I WAS GETTING AN ATTITUDE... no response to that... but they didn't get the records I e-mailed over 3 times... so I also got an attitude about that. A man walks in to get medication for his cat... also prior to 9AM... and he was welcomed so nicely and was told his animal was their favorite and making it very clear that I was not welcome at this animal hospital. Not only did I have to wake up early, I had to wake up my sick 1 year old, take him to daycare early, walk the dog early so she could get her poop sample.... and still arrived 5 minutes early ... BUT THAT WASN'T THE RIGHT THING TO DO. I moved from Penn Ridge animal hospital bc I thought IVAH being closer would be better (also more expensive) but I am so glad I did not give them a DOLLAR and Penn Ridge welcomed me back with a same day appointment. Your staff is inappropriate, rude, and completely forgot that I AM THE CUSTOMER and how they treated me was uncalled for. DO BETTER! I do not stand for people belittling others and that is what your front desk staff did. UNBELIEVABLE. CLEARLY seems like the common issue is the staff.. I doubt the doctors even know what is happening. As I look through the other reviews... and the pictures online.. yes, Cari was who was ignorant to us and made us leave... I did call her an A HOLE so I feel better with that. I am responding to the below that I had no appt. You are hilarious and you should not delete me out of the system. However, I have receipts. I'll call your office if you wish.

I could not have made it through this ordeal without Dr. Shields. He talked me through everything…read moreand was so patient with me. It takes a very special person to deal with this everyday.

Last Act of Love is a home euthanasia service provided by Dr. Donald Shields, DVM, a retired…read moreVeterinarian, He provides a valuable, compassionate and wonderful service for pet owners who wish to have euthanasia performed in the peace and quiet of their home. He is flexible and provides a prompt response for requests for his services. Our dog was diagnosed with inoperable cancer. Rather than put her through the trauma of another trip to a veterinary hospital we chose Last Act of Love. Dr. Shields arrived on time and conducted the entire process in the peace of our home, with our dog rested in her Mommy's arms. Dr. Shields never rushed the process and his compassion for the entire was process was fabulous. We would recommend him, without any reservation, for this service to any pet owner who wants to have their pet in the peace and comfort of its home.

I have an 8 year old boxer pup (Nola) that did not have full range of motion in her front right…read morepaw. Dr. Hatfield performed acupuncture and used a heated laser on her back and paw. In just the one visit, and after 3 days, Nola was back to having full range of motion and giving her mom high fives again! I am very grateful for what Dr. Hatfield has done for my love and would recommend her to everyone and anyone to take care of their beloved pet!

If you are a loyal customer and get stuck in traffic and you are late, you have no appointment when…read moreyou arrive. Not very nice.

They said my dog was perfectly healthy when in fact he had a major seizure the night after he got…read morehis allergy shot which didn't look like the rest his typical one is clear but this one was cloudy and she said it was the same shot the night after he had a major seizure. They also said he is perfectly healthy when he lost 10 pounds in 3 weeks they did a blood test almost every week just thinking that something would pop up when nothing did a month later he died of cancer and a bleed they were always very shady DO NOT GO HERE EVER I very much so recommend willow creek vet they are very nice!

Dr Sarah, is by far the best vet I have had the good fortune to meet. She is honest, witty and very…read morecaring regarding the health and well being of my 4 legged family members. I would highly recommend her to anybody looking for a great vet!

Dr Sarah Callow is one of the most compassionate, kindest people I know...She is knowledgeable and…read moreknows how to treat animals, so that they are not terrified. If you are looking for an honest vet, who loves what they do...then Dr Callow is the right vet for you.

I've been taking my pets here for over 20 years. their attention to each pet (and owner) and…read moreknowledge is wonderful! They are such great caring staff, I won't go anywhere else.

Always the best of care and advise! All of our pets are under the care of Dr McMahon, including…read moreour Parrot!

Life-changing transformation for my dog!…read more I cannot recommend S&P highly enough. If you have a dog that feels impossible or a situation that feels hopeless, this is who you need to call! Don't wait! Do it now! You'll feel so much better! Before we started our sessions, my life was ruled by constant anxiety and fear for my dog's safety. My sweet, giant, 85-pound bouncing ball of pit bull energy, "My Name is Jonas", loves love. He gives hugs and pulls you in, smothers everyone with affection. He always wants to excitedly greet the neighbors, but being a huge "scary looking" dog, him running up to them unannounced was (understandably) not well-received. He was not only highly reactive and anxious but also a master escape artist. His most recent escape cost me hundreds of dollars in fines because he got off my property and a neighbor called the police to come pick him up. I spent every single day on edge for almost 2 years, terrified that the moment a door cracked open, he'd be gone. It got so bad that I was nervous to go out to get the mail or to invite company in, unless the dogs were crated. I lived in perpetual fear that he would get out and get into trouble, or worse, get seriously hurt, or taken from us, his family. It was exhausting for everyone. I was so scared that I was going to fail him. That's when I called S&P Training, to try to save my boy. From the initial consultation, the Steven was a breath of fresh air. He arrived on time and came well prepared. What I appreciated most was the diagnostic approach; he spent a significant amount of time asking targeted questions to truly understand the root of my dog's behaviors rather than just taking a generic approach and "throwing it at the wall to see what sticks" (which is basically what I had been doing, unsucessfully, because while I love my dogs, I'm not a trainer, I'm just a clueless human). Steven developed a comprehensive, step-by-step plan focused on Jonas' safety and long-term success, including teaching the humans. He laid it out in a way that seemed achievable, and gave us the tools to make it so. The transformation has been nothing short of miraculous. My escape artist is now a good boy who is learning to listen. We are consistently working on our "homework", and for the first time, I feel confident that Jonas is safe. He even seems happy to be learning new things and pleasing us with his progress! Steven didn't just train my dog; he gave me my peace of mind back. Our family finally has a future where we can enjoy each other's company without the constant fear. Thank you for everything!

Sandy is a wonderful caring person. She does an amazing job with my dog every time. She goes above…read moreand beyond And is very very good with my little girl.

So, this comment is for our dearly departed Arthur who simply loved and trusted Sandy! He was a…read morepart Mancoon, who needed grooming at times/.Sandy made him feel comfortable and trusted her completely, and this cat, I could not brush. We lost our guy last month and miss him terribly. Sandy played a major [art in his comfort! Thank you Sandy for your kindness and comforting care you gave Artie! Sincerely Karen, Tom and Artie