Dr. Chu and the staff at PETS Hospital took incredible care of my senior dog after having a grand mal seizure. I am so grateful not only for the prompt treatment and testing that my dog received, but particularly for Dr. Chu's empathy and patience while discussing his care. She answered every question we had and gave a thorough explanation of his results, and I felt safe with my baby in her hands. read more

I'm leaving this review because I hope my experience can spare other pet owners unnecessary time, money, and stress. After my dog ingested a cord, she developed indigestion followed by significant discomfort when swallowing. To avoid the overcrowding at my local emergency veterinary hospital, I drove her to PETS, hoping she would receive timely, quality care. Unfortunately, my experience at PETS was one I wish I could have avoided. From poor time management and communication to feeling as though maximizing revenue was prioritized over appropriate patient care, the entire visit left me with very little confidence in the team. I understand that veterinarians are obligated to discuss all available treatment options. However, I also believe an experienced and ethical physician should use clinical judgment to recommend what is medically necessary rather than presenting every possible intervention when the ultimate conclusion remains the same. Had I not had a medical background, I believe my visit could have easily exceeded $2,000. I also felt pressured through fear-based conversations. Rather than using her experience to provide reassurance and guidance, Dr. Chu repeatedly emphasized worst-case scenarios and strongly encouraged hospitalization overnight. As the evening progressed and I witnessed repeated delays and poor follow-through, I lost trust in her recommendations and in the team's ability to care for my dog. I arrived around 5:00 p.m. I gave verbal authorization for subcutaneous fluids and chest X-rays early in the visit. However, the X-rays were not performed until nearly 7:00 p.m., and the fluids were not administered until I was preparing to leave around 1:00 a.m.--approximately eight hours after I arrived. Waiting more than five hours for treatment that had already been authorized was unacceptable. The experience left me with more questions than answers. After speaking with my primary veterinarian, I realized much of the uncertainty I experienced appeared to stem from a lack of confidence and clinical judgment rather than the complexity of my dog's condition. This experience added unnecessary stress during an already emotional situation. Thankfully, my nursing background helped me ask the right questions, advocate for my dog, and avoid additional expenses that I did not feel were justified. I hope this review helps other pet owners make an informed decision. No one should have to question whether their pet is receiving timely, appropriate, and trustworthy care during an emergency. read more

I want to say how thankful I am to the staff of doctors, techitions, and receptionist, who work tiredlessly into the early hours of the night taking care of our injured fur babies. I am so grateful that we have a place locally that can tend to our pets at all hours of the day saving their lives. read more

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Phone staff was very helpful and explained their agenda so I didn't have any questions, overall a great experience personally and with my friend who had a cat here and they did a small surgery on. read more

Horrible change in attitude. I was told to bring my dog back for a drain removal and prescribe specific antibiotics since he had a resistant infection. For 3 days I was told they were too busy to see him. Today I was told to go somewhere else. I never got the results of his tests. At this point he needs euthanasia and they said they would call me in to get that done but never did. My regular vet will squeeze him in tomorrow but his days of pain and lack of treatment make me very sad. read more

For a 24hr urgent / emergent matters are solid. Front desk girl was sweet when we came around 6:30pm on a weekday , however I've knocked 2 stars down due to a vet tech - who honestly gave horrible bed side manner. I came for an issue although it's not emergent or urgent to her , my fur baby is still my paw-child. I understand the triage process and she said that out of nowhere as we patiently waited an hour to be seen which I thought was weird. No need to explain how busy it is to me. I am pretty aware it's the only local pet er/urgent care in town. Making it seem like our issue wasn't really important to me and more stuff , but it doesn't matter. I think overall it can be great with care/compassion. The Dr was nice and informative. read more

Our experience with this pet hospital was deeply troubling. Our dog Scout was hospitalized for a week following her surgery. We visited every day after work and while visiting we would see our dog respond to us even briefly, lifting her head or trying to move. Despite this, we were repeatedly told that she was not improving, could not walk and was unlikely to survive. We were strongly encouraged to euthanize her and were made to feel that continuing treatment was the wrong decision. What was especially upsetting was the manner in which these conversations were handled. Instead of feeling supported during an incredibly difficult time, we felt pressured and judged for wanting to keep fighting for our dog. I have to say this was not all staff, as this was one vet taking care of Scout and the reports we would get on her shifts daily from her. Ultimately, we made the decision to remove Scout from their care and signed her out against medical advice (AMA). The paperwork stated she was released on Hospice Care at home. She was not discharged because the hospital believed she was improving; we chose to take her home with G-tube and medication and all to take care of her ourselves. What happened next is why we continue to question the care she received. On the day we took Scout home and told Scout were going home Scout, Scout got up and tried walking out on her own and when putting her in the car she jumped in herself! Does this sound like a dog that was not thriving??Once home she continued to improve and began thriving. Six months later, at 13 years old, she is enjoying life, active, going for walks, happy, spending time with our family back to her old self. No one can predict exactly how long a senior dog will live, and we understand that veterinarians must prepare owner for difficult possibilities, however the difference between what we were told and how Scout actually recovered left us with serious concerns. We also question whether enough was being done to encourage her mobility, recovery and over all well-being during the week she was hospitalized because of her age. Given how certain they seemed that she would not survive, we found it surprising and disappointing that there was no follow up call regarding her recovery. At least a phone call would be expected having so much concern they expressed for her. We are sharing our experience because other pet owners deserve clear communication, compassionate treatment, and confidence that every effort is being made to help no matter what age for their pets' recovery. Very grateful to the surgeon who came in to do Scouts surgery and the Veterinarian who discharged Scout who was very helpful. read more

My husband and I came home at 3 am to a heartbreaking situation - our 2 year old beloved Dixie girl was horribly injured (still don't know what happened), to the point of paralysis. I called PETS hospital, brought her in and we were taken care of immediately. The staff was amazing, so caring and understanding. We could not have had a better experience and Dixie girl was at such peace as she crossed over the rainbow bridge. I cannot recommend these guys enough, Thank you thank you thank you thank you! read more

PETS Hospital - Emergency Pet Hospital Near Me - Orcutt, California

Everyone there was so wonderful. My little a-hole Cosmo got short of breath due to his tracheal collapse. We were on vacation from San Diego through Solvang and then to San Francisco. On a hike in his stroller mind you he kept honking away from excitement and eventually irritated his trachea. We got back to our hotel and did all the things and he got slightly better but not right as rain. So off we went to the Pet Emergency. Everyone was so sweet and wonderful. The doctor was Extremely knowledgeable and gave us some prednisone and upped his current meds. He was 70% better by the night and almost perfect by the next day to San Francisco. Could not have asked for better care!! read more

PETS Hospital - Eating in at his favorite restaurant in San Francisco the Buena Vista. - Emergency Pet Hospital Near Me - Orcutt, California

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Our 14 week old puppy got sick with poisoning that started to get liver failure with not much help of survival. The team at Pets Hospital went to work with their intensive care, treatment and turn the course for our puppy. She was in intensive care for four days and is now home with us recovering. The team was incredible. Every member was friendly and knew exactly what to do in their job. It could not have been done without the teamwork provided amongst the doctors aids and administrator component of the clinic. They worked a miracle and my wife and I and the rest of my family are so pleased with their care. I could not recommend them more highly and will refer anybody to take their pet to this facility. read more

Dr. Funk and her staff took amazing care of my cat, Kota, during our visit this week from the second we walked in the door. They were incredibly compassionate, comforting, and knowledgeable about his current condition. They took the time to answer all of my questions and gave me the best advice and support during a stressful time. You can tell they truly care about both their patients and their owners. I'm so grateful for the care Kota received and would highly recommend Dr. Funk and her team to anyone seeking care in a time of need. Thank you PETS Hospital! read more

Polly was in pretty bad shape with a stomach disorder. They worked me in and we waited for about 2 hours as others were ahead of us. It was well worth the wait. She was treated by a lovely Dr. Cooper, and our care was exceptional. So was the care from the technicians. I do recommend the services. read more

Our cat got very sick at 1am. It was comforting to have some place to take him right away. Very compassionate and caring staff.

We have used this location twice now and wouldn't consider going anywhere else in the event of an emergency! To detail our experiences: 1. We were out of town and our cat was breathing abnormally. Our pet sitter brought him in and the team promptly identified the issue, treated him, and patiently explained every detail of the process to us to make us feel as comfortable as possible with them treating our baby without being there. We were able to pay remotely and got all of our questions answered right away. They made the situation as easy as they possibly could! 2. Last night, we had a very scary experience with our dog. We brought him in right away, and the team gathered information from us efficiently to take care of him as quickly as possible. He was very uncomfortable due to the nature of his illness, and the employees clearly made his comfort and care their utmost priority. While caring for him, employees even offered refreshments and a blanket for us, since it was the middle of the night, to try to keep us comfortable. The people at this location took their time assessing him and discussed the case with us at length to ensure we were all on the same page before following through on the plan of care. Vets, vet techs, and front desk personnel all worked in unison to make the difficult situation a little more bearable. Two vets ended up assessing our dog in an abundance of caution to ensure that the right decisions were being made for him and our family. I really truly appreciate medical professionals who work effectively and cohesively to ensure the highest quality of treatment is provided. Both vets spoke with us individually and patiently explained everything to us. In fact, the night shift vet even offered me gloves and invited me to feel a piece of concerning tissue to ensure my complete understanding. While this may not work for everyone, the vet knew that I myself am a medical professional and it was so kind of her to offer this to me as part of my education and understanding of the situation. I really appreciated this opportunity, as it will help me to understand his baseline and continue to reassess the problematic area as we treat. To me, this attention to detail and empathy from the night shift veterinarian went above and beyond what I would have expected from anyone at approximately 2am. Today, the day shift veterinarian also went above and beyond. The treatment process for our dog is going to be extensive, which understandably comes with a price tag. She took the time to research the cheapest options for us to fill our prescriptions (Chewy vs. pharmacy, etc). Seriously, WOW! That was so kind of her to do for us as we navigate this difficult time for our family. Since our dog requires upwards of 7+ medications in the near future, this was so helpful and really helped to set us up for success. Our dog will be undergoing treatment for 20+ weeks, and the veterinarian on shift took additional steps and time out of her day to make this more financially doable for us. To summarize, we are truly so grateful for the compassion and quality of care that a cat and a dog of ours received at this location. We would 100% recommend them. I wish I could do more for all the people who took care of both Weasley and Haze for us. They are amazing people and we are immensely grateful! Thank you all!!! read more

They saved my dog. Simply, without their 24/7 care my dog would've died a sad and painful death. I am so grateful for the work PETS hospital has done for my dog. Unfortunately they are very busy most of the time but the staff was always willing to help no matter the time of day. My dog had to be hospitalized for about a day. They kept us informed on his condition, as well as putting together multiple treatment plans that helped our budget and made the overall experience better. It's always a sad thing to see pets going through so much but the staff were supportive and direct, something I really appreciate went making these hard decisions. Thank you PETS for getting my dog back home. read more

Okay, so I went to this vet ER, and it was a whole mood. Waited an hour just for them to tell me, "Yeah, you're not getting seen anytime soon." And I get it, my dog's ear infection isn't a life-or-death situation, so I'm not even mad at the vets. I can't speak on their skills because I never saw them. This review is 100% about the chaotic customer service. The front desk staff? A total train wreck. The person helping me kept walking away mid-convo and literally ghosted me. And the walls are so thin, I could hear them in the back, just gossiping and laughing about their personal lives. Like, for real? I'm sitting here stressing, and they're just chilling. And the exam fee is $205! Absolutely not. You can go to the AG Emergency Hospital, pay way less, and actually get some attention when you walk in the door. This place is definitely not giving what it's supposed to give. read more

Thanks to the entire staff at PETS Hospital. My little Border Collie Portia slept well last night and is back to feeling good! I appreciate the treatment you prescribed and the manner in which it was handled. A heartfelt thank you to Dr. Marissa Scott and the staff. I'm so thankful for your caring and comprehensive approach. My little girl was not feeling well at all when we arrived at your hospital and had no idea of the scope of issues but you identified them and treated them with aplomb. Thank you, Thank you! Mike and Portia read more

PETS Hospital - Emergency Pet Hospital Near Me - Orcutt, California

I have needed the services of an emergency vet several times in recent past. Fortunately, I live very close to this excellent hospital and I have always received top-rate, professional and caring service. Recently, at my last visit, the veterinarian in charge went beyond the purview of the reason for the emergency visit and performed a service and added a medication that would normally be the responsibility of my primary vet. This added another $207 to the bill. Not real happy about that. Something to be aware of but just know that your pet is in very good hands here. read more

The staff at PETS were very compassionate in dealing with with my cat and myself when we had to euthanize her. read more

All the staff were so accommodating and helpful. I'm grateful this pet ER is nearby..

My dog, a Support Animal and I were at a dog park. She was attacked and severely injured by a highly aggressive dog. It was Saturday, 4:00 pm. My vet office was closed, and various vet hospitals were either out of business or so overwhelmed they could not take another patient. But Heidi was accepted by Pets Hospital ER in Orcutt, CA. The attention, compassion and care by each staff member was outstanding not only for Heidi but for me as well. I was distraught. Due to the nuances of Triage, where the seriousness of injury determined next-in-line for treatment, the more extreme injuries were understandably treated first. I was offered leaving Heidi overnight which was unacceptable. I would never leave her. Christine, staff member who should get a big raise, and named Office Manager, was so attentive, keeping me apprised, minute by minute, of attention to Heidi, I'll be forever grateful. Dr. Brown, surgeon, clearly explained the procedure and followup. All other staff were on the same level. Christine saw my concern and allowed me to wait, and spend the evening in an exam room with a couch, TV, blanket and all the snacks and drinks I needed. Surgery was successful, instructions were patiently provided and we were discharged at 2:45 am. My insurance providers could learn something from Pets Hospital. Heidi's Dad read more

The entire staff is amazing! They are caring and kind. I will forever recommend using thier services in any emergency situation.

I give my highest rating for PETS Hospital emergency care. Thanks to the staff, from the person who answered my frantic call, to the three vet techs who rushed out to our car to help our dog into the hospital. The vet saw our dog immediately and told us right away what we were dealing with. The whole staff was extremely compassionate and caring. Today we received a handwritten card in the mail from the vet that made me cry because it was so kind. I hope anyone who needs pet care, especially in an emergency, comes here. They are the best! Thank you! read more

I cannot thank the staff enough here at PETS Hospital. My dog, Zola, cut and bursted a blood vessel from her front paw so she was intensely bleeding everywhere. I called and let them know I was on my way and needed help. As soon as we got there, Laura took great care (for the both of us!). I was so emotional and she remained professional and so kind the entire time. She was so empathetic and made me feel comfortable. Zola had to undergo an emergency surgery that night. While they were prepping her, Laura explained everything so thoroughly and the entire process. They even let me give Zola a hug and kiss before she went in. (So kind of them because they had to calm Zola down because she wanted to leave with me). Once she was done, Dr. Gerhart was so sweet and updated me about what took and how to best care for her. I am so grateful for her! She saved Zola's life. Thank you! read more

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Always there for me and my cat Alley. They saved my cat again this weekend after he tangled with another cat.

We take our cat here at least a couple of times a year. They are so great! The staff is friendly, professional and caring. I highly recommend! read more

This is the best Veterinary Emgency Hospital that has treated my dogs in 35 years as an animal lover. THANK YOU PETS!

We have had to use their services in the past! They are so helpful, the doctor explained things to us & our pup got all better! The whole staff was great! read more

When your best friend in the whole wide world needs urgent medical attention, PETS ER Hospital is the best place to go. They take care of you and your pet with utmost care. I can't say how much I appreciate their empathy and gentleness. Their follow up after my experience saying good bye to my Ellie was so nice. I received a lovey card with her paw prints. It was very touching. read more

I HIGHLY recommend this pet ER. My dogs got into some stuff, and they were so helpful, patient, and knowledgeable. We brought both in and they triaged them quickly and put us in a room. Dr. Deanna and Dr. Peyton kept us updated and were realistic about what was happening but also kept us feeling calm and hopeful. The receptionist, Kimberly, was also pivotal in keeping me sane - she was kind, continued to give me updates even when she didn't have to, and offered help often. Besides the wonderful staff, the office is very clean with lots of free snacks and drinks and charging ports and cords. Both dogs came home the same day and were well cared-for. Thank you, PETS Hospital, so much. You made a very stressful situation the least stressful it had to be. read more

PETS Hospital - healthy dog thanks to PETS! - Emergency Pet Hospital Near Me - Orcutt, California

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We brought our almost 14 year old Cocker Spaniel in on a Sunday to have her checked for quality of life, she was breathing very heavily while at rest and she lost all her appetite. We had to lift her off the couch to go outside. It was heartbreaking but Dr Leslie Sklena and staff were so compassionate and loving as we let our Lilly go over the rainbow bridge peacefully. The lovely card and paw prints that followed in the mail was such a sweet gesture from this lovely staff. Heartfelt Thanks The Geiger Family read more

I have to credit DVM O'Hara, Connie, & the rest of the care team for the fact that my cat is alive today. My cat became very ill on a Sunday. This meant our regular vet was closed and I needed to think fast. After a quick Google search, I was on the phone with Connie who walked me through possible scenarios before we even arrived. PETS were able to diagnose my cat within just minutes of arrival. Since my cat had a urethral obstruction (a life-threatening condition), he was treated as high priority & began receiving care immediately. The entire staff was professional, patient, and compassionate throughout all of our encounters. Dr. O'Hara regularly kept me updated on my pet's condition throughout his hospitalization, and Connie had a wealth of information to share/answered all my questions. I do have an issue with the way they do their billing. Full payment is due upfront in order to receive treatment (no progress payments offered). Nevertheless, overpayment refunds due back to customers are processed in 2 weeks time. I did request that my refund be issued back to my card but was told I had to wait for a carbon check for 2 weeks. I would think that since payment was collected through credit card, it should also be refunded that way or, in the very least, be issued in a timelier manner. Overall, I am happy that my pet was in good hands in a time of great urgency. Thank you, PETS Hospital, for making sure my fur baby got to come home! Sidenote: the staff are doing a wonderful job at keeping everyone safe by running the clinic curb-side. read more

I wanted to thank everyone at this hospital for providing excellent care for my Teddy. Everyone was super friendly and they got us in right away as a walk in. Prior to bring him in I was very nervous about Teddy's condition but staff was so kind and helped me feel better. Teddy had to say over night but I was comfortable leaving him there, know that I'm he was in good hands. They also have comfortable rooms with a couch and TV while waiting and they provide complimentary snacks which was definitely a bonus. I can definitely say that that went above and beyond with caring for Teddy and I can't thank them enough. Teddy is now healed and doing well read more

PETS Hospital - Emergency Pet Hospital Near Me - Orcutt, California

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My little pug was attacked by a Dalmatian while we were out of town for a getaway. We rushed up here for emergency treatment. The staff and vet here were so warm and welcoming and gave her the best care possible. They truly cared about her well being and put this mama at ease. read more

PETS Hospital - Her sutures and cone of shame. - Emergency Pet Hospital Near Me - Orcutt, California

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Superb treatment and care with a kind and loving staff! The staff immediately put my precious dog and me in a very nice room with a couch where we could wait. We didn't wait long. I left my Lulu in good hands and I received phone call updates from the doctors. I went back to the ER that evening and reviewed the test results with the doctor. Made the decision to move forward with a major surgery. Boy, am I glad I did! Lulu is fully recovered and more feisty than before. We were dealing with a very stressful time (displaced from our home due to the January 9th storm of 2023) and I believe that she was determined to stick around and take care of me. She was so well cared for and I will be forever grateful. read more

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We are fans! Brought in one of our Labradoodles about 9pm on a Sunday because she was passing blood. She received near-immediate care, and we got the results of her blood tests by midnite. Her follow-on care was very good, and we were able to bring her home w/in 24 hrs. So relieved our dog is back on the mend. Service was superb, from our first telephone call to verify they could see and treat our dog, to the multiple follow-on calls with the staff and the Vets. All staff were friendly, empathetic, and professional. Grateful to PETS Hospital for their wonderful service!! Cheers! RS read more

Jason and Dr Bryan were so kind, compassionate and understanding, listened to my concerns and made our baby boy and ME feel a hundred percent better. I really appreciate your kind hearts especially since we are first time pet parents but would take a bullet for our boy. Thank you so much! read more

Very unprofessional and unorganized. We took my cat this afternoon just to be told to come back at 7:30 because they were " prepping for surgery. " We came back at 7:30 just to be told they were still prepping for surgery. After waiting on hold for twenty minutes the receptionist argued with me and referred me to Arroyo Grande even though we literally waited all day. read more

Amazing staff and great vets! Unfortunately I've had to go there twice with my pet, but they have great service. Yes, it's pricey, but all vet care is, especially emergency services read more

The 2 stars are for the 2 kind, helpful employees Jasson and Kris the office lady up front that got me through my 6 PM- 2 AM visit by helping me answer questions & listening to me. Other than these 2, I found the staff to be blunt & not exactly caring. The cost is not what this review is about. I understand that vet care is expensive. SHORT VERSION: Take your pets elsewhere. Take them to a pet ER that lets you sit in the waiting room with them. Take them to a pet ER where you can BE with your pet during the ordeal. 1. The Covid policies that are still in place. Even with a proper mask & proof of vaccination you are not allowed in the office or back room with your pet. All billing and estimates are done via email. I was told this was due to the parent company not adopting the new Covid guidelines for the county. This means you sit in your car and wait for hours until someone comes to your window and you get a 7 minute phone call from the doctor. Based on this alone, take your business elsewhere even if it means driving out of town. Once that phone call comes you wait another 2 hours. They'll give you the price estimate and tell you that "they'll call you when the procedure is done." Seeing staff be able to sit inside, have access to the food and drinks while paying & concerned customers sit in their cars wondering how their pet is being handled is not worth spending your money on. 2. The wait time is ridiculous. Even after you've paid the deposit for your visit (50% of your total bill) you are going to wait at least 3 hours minimum unless you need to put your pet to sleep. When they say 1-2 hours they mean 3 to 4. You will be told "We are slammed with criticals". At 1:09 AM I was told by the doctor she would get the discharge paperwork in about 15-20 minutes. After 25 minutea I asked if everything was going okay the office worker told me, "I just checked with the doctor and she said its going to be another 30 minutes." even with no one in the parking lot at 1:50 AM Sadly this is the only 24 hour pet ER in the area. These people know we love our animals & they will take your money, make you wait in your car with little to no contact unless YOU hound them on the phone, or show up and ask. The doctor will always ask if you want more tests done, or more things checked even after the initial problem is found and fixed. read more