I've just recently used the practise in Cumbernauld for the first time and I'm very impressed the…read morethe service, staff are friendly and keep you informed. My parrot had to be brought here in an emergency and we were taken in immediately, dealt with in a very quick time and I was kept informed every step of the way. Alistair Lawrie was the vet treating my parrot and has been outstanding, he's a very busy man and still changed his schedule to help. We still need further treatment but I have no corcerns and feel confident that my pet is getting the best treatment.

Good old fashioned service with a smile, caring and efficientread more

I took my dog to the Graham rd vet with an ear problem. They said they would be best to get cleaned…read moreout so the women vet could see in them. We booked him in the next day, I dropped him off at 8.30am. They said they would phone me with an update. They phoned at 10.30am to say everything went well. I picked him up at 2.30pm the same day they said he did not eat that was not like him. The bill was the best part of £400. I took him home but he was just not right did not eat did not wanting to drink did not go to the toilet. I phoned the vet to say he was not good, took him in to see the same women vet she gave him an injection bill £30 off pound. Next day he was getting worse so phone the vet again, took him in to see the same vet she gave him another 2 injections after looking up a book. She suggested to send him to the small animals vets for a scan, in my opinion she did not have a clue what was wrong or how to treat him. He had an appointment for day 9 but sad to say during the night on day 8 he took a fit. We took him to the emergency vet in Glasgow but they said he would be better getting out to sleep. I was devastated he went in with a sore ear and 9 days later he is dead how did that happen. When I picked him up after his ear flush and they told me it went well, in my opinion they handed me back a dying dog. I phoned the vet and told the girls at reception to cancel the appointment with the small animals vets and what had happened. The girls at the reception are great and always spoke to him. The women vet did not even phone to see what had happened( it is just a business at the end of the day but not to me, it would have been the thing to do) I could not believe it 2 days after he passed away Grahams rd vets phone me to say they wanted to give him another injection they are very insensitive to say the least. I phoned and complained to the director and told him I would be leaving a review he was not very happy. Grahams rd vets are not the same vets as before they have been bought over ( I did not know because we were not there alot he was a healthy boy) in my opinion they are all about the money now that's a shame they had a good name before.

Have bean Graham's road vets for nearly 20 years always praised them highly they were amazing until…read morerecently .I took my two little dogs for annual check up and booster injections . Came out with my little Pomeranian needing a operation around £800 to cut a lump out that I was told previously was just a fatty lump.Also other dog who was I said a bit wheeze I was told previously this was just her age but this time I was told it could be water on her lungs even though she did show no signs of this was put on tablets that for 6 days cost nearly £20 the vet did not have anymore but could get more .I do admit the tablets did seem to help .I checked on line you could purchase from 12 p per tablet as we had just been seen and paid nearly £100 to vets we could get Pescription there was a visit to surgery 3 telephone conversation not one of the staff stated to get Pescription would cost over £14 . At the time we explained why we needed perception as money was very tight and husband no longer could work as been diagnosed with cancer so or dog needed the medication and as Pomeranian needed operation family would put together to help.Not one staff member stated that even though we had just been seen we would still have to pay this fee .If we had been told then we could have worked round accordingly. The staff were only interested in money and kept saying we do not give out free medication which I was really insulted by as not once have I ever not paid for my dogs or asked for hand outs. The staff should have been trained enough to state that there was a percription charge as i and husband numerous times apologised why I was going else where to buy tablets not once did they state there was more costs .I am disgusted humiliated by the way I and family were treated by grahams road vets and as I just found out the vets had been taken over and there has been numerous customers not happy with the changes .Really feels like customers are being exploited for the love of there pets and will try every way possible to get the money . What the hell is this world coming to .

CRUEL AND CALLOUS AVOID THIS VETS…read moreMy daughter took her cat there as she was struggling to give birth to a fourth kitten the vet said bring the cat and kittens to them straight away They said the cat needed an emergency cesarian and it would cost £1800 my daughter is on carers allowance and didn't have the money The options she was given was pay at least £1000 now or they will euthenize the cat and kittens or put them all into a cat charity to be rehomed. After leaving her with these impossible choices she told them she would have to use all of her money on her credit card to pay this as she wasn't willing to give up her beloved pet. After she told the male vet this he called her a liar saying she upset all his staff saying she had no money and that she now had to pay the full £1800 by that afternoon or the cat and kittens would be euthanized. My daughter who is pregnant was in such an emotional state called me to tell me what he was saying to her and I had to call them to tell them bullying, threatening and calling a pregnant woman a liar is disgusting behaviour and there code of conduct is to provide as quoted on there website "Passionate pet care delivered by a professional friendly team".

Have all my pets registered with this vet. Very helpful and friendly staff who really care about…read moreyour pets and do everything they can for them when they are ill. I have used this vet since moving to Falkirk 6 years ago and would not consider changing.