I'm giving this facility 3-stars for a few reasons. I want to first say that their staff seemed to love the animals, which is VERY important. We consulted with Dr. Drewer, who was incredibly nice and took the time to discuss my little one's case very well (and truthfully was the only reason I didn't run out of the facility with my baby in tow as I felt she seemed very knowledgeable and caring). As my baby didn't seem to show signs of stress following his stay, I feel that they provided a level of care to him that was at least acceptable. We were put in a position to require Pet's ER services following our little dog's splenectomy. The surgery was so involved that our regular vet required round the clock certified medical care immediately following the procedure so we had to have our little guy checked in at Pet's ER for the night. **Cost is within reason for vet care. While I noted that some of their basic check-in services seemed a bit high in comparison to my experiences with other facilities (I think it was something like $100 just to be seen), I have to keep in mind that this is an EMERGENCY facility and isn't designed to be your pet's primary care facility (think PatientFirst for Fido). Fortunately, we were a non-traditional case and since our little one was coming to their facility with all of his lab and blood panels already done we only had to pay the supervised boarding cost which was $135 and it was actually less than I expected. **Access to the facility was a little odd. You have to be let in as the door remains locked at all times. It made me feel a little uncomfortable, at first, but seems to be due to the front lobby area not being manned at all times. Based on my observations, they are all tending to the animals that are receiving treatment and care in the facility. So I'm going to look at this from a security perspective. **The staff members we dealt with were very polite. Dr. Drewer was extremely likable and comforting. This went a long way in putting us at ease about having to leave our little boy in a new/strange environment. **Oh my the wait. This is the main reason for 3 stars. Had I completed this review the night of our check-in the star rating most likely would have been much lower. One word....UNDERSTAFFED. There was only 1 other case in the waiting area when we arrived at 7 p.m. and our primary vet called ahead to notify the facility of our post-op arrival. Please note...our little guy was taken immediately so at least he wasn't kept waiting in the front area. We were asked to fill out a short form, we turned in all of his records/careplan from our vet and we were asked to have a seat and someone would be with us shortly. No shortly......LONG LONG LONG. We were finally called back to an exam room to speak with Dr. Drewer at 8:12 p.m. No, that is not a misprint. One person ahead of us, we arrive at 7 p.m. on a prearranged check-in case and it was over an hour before we were seen. It then took another 10 minutes for the consult/review and front desk check-out. Guys, 1 1/2 hours is not acceptable to make people wait in a case like this, or truthfully any case. We were a basic 'cut and dry' check-in that only required a brief once over of our little guy as all the tedious work had already been done AND a call ahead was placed to the facility to arrange for his arrival. **The ability to contact them or even get basic information before arriving isn't good. After being told that I needed to transport my baby to their facility I immediately tried calling them to find out about the process, cost, etc. The phone rang......and rang, before some strange message came on prompting me to "please enter your remote access code"....I just really don't even know what that's supposed to mean. No message that I'd called the correct number (which I had), no facility information such as "so sorry we are unavailable, we will be back at XYZ hour, etc.", nothing. Thinking it was a mis-dial or a phone service issue I continued to call....for HOURS. I tried their facebook page, no info on hours, process, additional contact info, nothing. They don't have a website. I Googled them for any info floating in CyberSpace, nothing helpful and no indication that they were anything less than a 24/7 facility. I finally contacted my vet's office to insure I had the right number and express my concern about the facility. It was then that one of their staff members indicated that they did not think they opened during the week until 6 p.m. So we were walking into an unknown deal. **THEY ARE NOT 24/7. Which is fine, but they really need to have a better "go to" place for details as internet data says they are. Peace of mind is a MUST & info is CRUCIAL. So PLEASE change your phone situation and look into a website! Would I recommend them? In a pinch, for emergencies, sure. But warning, take a good dose of patience and be prepared to wait! read more

I am visiting from out of town and my pup got hurt somehow while on vacation... As there weren't any available animal hospitals near the DE beaches that would see us, we drove the 45 minutes to this location. We pulled up and followed the covid protocols of calling the facility where I told them my pup's issue. I was brought out a clipboard to fill out paperwork... On that clipboard was a half a sheet of paper saying my pup was a Level III non-urgent emergency which I wholeheartedly agree with, however, I appreciated the fact they acknowledged on that half sheet of paper that "my pup is equally as important as any other [and we would be seen in the order that we arrived] but only after all the critical patients have been assessed and stabilized." I needed that as I was previously turned away from the Savannah Animal Hospital as I was told they were tending to other critical patients and I felt that my pup's issue wasn't important enough to be seen. They had however, recommended this location so we made the drive and I'm thankful I did. Luckily, I didn't have to wait too long and they came and took my pup... Shortly after, the vet called me and asked if my pup could've eaten something... of course anything is possible when it comes to dogs, but I was pretty sure he hadn't. They also asked if they could do x-rays and provided the price up front as they could see he was having discomfort when they examined him which I said absolutely to rule out dislocated discs, fractures, etc.. Luckily, they diagnosed him with a soft tissue injury, which is what I suspected, and he was sent home with two prescription medications for treatment. When the vet called to let me know his x-rays looked normal, she took the time to answer my questions and went over his at home treatment and medication. The staff then contacted me to pay over the phone and provided instructions again on his prescription medication and then brought my pup out to me and we were on our way. I felt the staff was very friendly and they did a great job with communicating with me every step of the way as my vet at home does and treating my pup and tending to his medical needs. Thank you, Pet's ER and your wonderful staff! read more

Staff is nice except the office manager, she should not be dealing with the public. Our dog had bladder stones and operated on on a Saturday. Was doing good supposed to come home Sunday. Got a call he was in pain and the ran xrays and found out they missed stones and would have to do surgery again. Vet said she may have rushed because they were busy and it shouldn't have happened. But they wanted us to pay for surgery again. That did not happen. Found out he was opened and closed multiple times during the second surgery, stones kept being missed. Went to pick him up the next day, still tried to charge us extra, saying vet had to use extra medicine. Did not want to take our check, although they do take checks and ours was fine. I think they knew we were not happy and were afraid to take it. This was the nasty office manager that gave us problems. To bad there are not more options when pet has an emergency, this place is awful for anything major! read more

Highly recommend! Very caring staff! Everyone from when we were greeted as we entered to when we left the building. We arrived home on a Friday night to find our cat in very poor shape. Of course no vet is open at that time and we felt it was too long a wait until morning so were referred to this group. They are open when your regular vet is not! I read the reviews listed here and yes things seem a bit more expensive BUT this is an ER & they are open evenings, weekends, & holidays. When you are home resting or enjoying your weekend, they are working.They will not do tests that you don't want, they talk things out with you to decide the best treatment for your pet and are very up front with you about costs and what treatment can wait as well as what needs to be done to make you pet better and more comfortable, after all isn't that why you are there in the first place! Thank you Pets ER! read more

I took my greyhound to Pets ER last night (Saturday before Easter). I suspected she had bloat. She was seen immediately, even though the waiting room was full. After they took her back, the very friendly and professional staff took my information and got a full history on my dog. They even took time to play with my other very large dog I had brought along. Once they determined that she was not in critical danger, the staff moved on to dealing with one of the other critical cases that came in. They explained to me that a dog who came in right after me was in serious condition and the doctor might be delayed in getting to me while she dealt with that. Unfortunately that dog did not make it, but I witnessed the very kind and professional staff deal with that family in an extremely professional, caring, and yet efficient manner. In between they explained to another family who must have arrived right before me, in great detail the condition and treatment of another very sick dog. When the doctor saw me, she was thorough, thoughtful and professional. She explained my dogs condition, and went over treatment options with me. Fortunately my dog was not critically ill and will be just fine. All in all I spent about 2 hours at Pets ER. My dog and I received wonderful and compassionate care.I was very impressed with the staff and how they handled A LOT of people, pets and situations. These folks are the best!!!! read more

On July 4th, my eleven year old Black Lab sprung a leak from her cancerous tumor on her hind leg. We were on vacation and found that this was the closest ER. We called and rushed her there. We sat for over an hour before she was taken back. I explained to the vet tech the amount of fluid that was coming out of her and how quickly it was refilling. I also explained to her that she had a quarter sized spot that her skin was so thin that I was afraid it would rupture. Not only that, I also felt something moving around inside of that area. She was taken to the back and not even 5 minutes later she came back outside with our girl. She said that she would be more comfortable staying with us. A few minutes later the vet tech told us that the vet said that there was no point in seeing her unless we decided on major surgery. The vet didn't even check her. I know this because her bandage was never removed. I also know this because the adhesive from her bandage wouldn't have been able to stick again. We were not advised on how to properly care for this. We got nothing. The next day we rushed her home to her vet. Turns out her tumor has become alcerated. Our vet pushed out a piece of her tumor the size of a small egg. Our girl can't have surgery, 1. Due to her age and 2. Her leg would have to be amputated and the likelihood of her surviving is very slim. At this point, she is on antibiotics and we know how to fully care for it. All thanks to our vet. This place is joke, a disgrace and shows complete disrespect to all the vets out there that truly care about the welfare of an animal instead of $$$$. DO NOT GO TO THIS PLACE!!!!!! read more

We took our dog there in a holiday weekend. They said it was busy and might take 2 hours to be seen. We found the staff and others there very caring. They immediately took our dog back (without us as they said it was very busy with dogs there - only part we didn't like). Not long afterward, we were called back to talk to the vet. She was very good - her diagnosis turned out to be spot on. She said x-rays wouldn't be much help, which saved us some expense. She talked through what we needed to do and covered some options if there were more issues. The cost including meds was reasonable. We were out in less than two hours and our dog is much improved. read more

i would not recommend them to anyone i took my dog to them on sunday she was throwing up blood and when we got there. There was a bit of a wait.. which i understand that working at a doctors office. But they came in said instead of doing xrays which were $150 they wanted to do blood work on her which was also $150 after the blood work they come and tell us that she is extremely dehydrated and that she needed to stay over night she would die if we took her home.. and the "Vet" looked at us she said she could tell that money was a issue (RUDE) money was not the problem! At All... after 20 mins she comes in tells me my baby girl is 20 min to a hour from dieing so i had to choose to put her to sleep or not.. so my fiance asked the "vet" if they had started her on fluids yet she said no he said don't u think we should at least give her a chance? so she got up started her on fluids and within 30 mins she was up and looking around when we left her it was about 3 am we returned at 730 to pick her up she had 2 bags of fluid the blood test a parvo text and the ini coming in and it was $540 dollars later we still had no answer as to what was wrong with our little girl after taking her to the vet that morning she stayed there all day from 830 am until 6 that night and also had two more bags of fluid and it was only $91 dollars for 2 times the amount of time she was at the er... she has a virus or a blockage but needless to say my sweet baby girl died monday night around 4 am.. and after $540 dollars at the er we got no answer to what happened... no happy with them at all!!!! read more

I have to ag reed with Danielle S. this place its all about money, my baby cat was very ill and it was on mother's day -since she was straight cat that I had rescued I didn't have a vet and every place I called would not give me an apnt. until almost 3 weeks later. Well I took her here and what a fiasco, the first thing the receptionist said was its a $100 just to look at her they took her back and after almost 1:30 later she comes and tells me that the blood work will cost me an additional $150 more and the xrays another $150. Everytime she came to talk to me was about more money including a form she handed to me asking if I wanted recusitation it was going to be $750.00 more to make this short I believe they did not looked into giving her an iv just set her in an oxygen cage, then the lady vet on site comes and gives me this list of possibilities of what could have been wrong with her, that she needed to stay overnight and the next day take her to a vet for treatment. COMMON what kind of place its this, how can anyone in a fixed income be able to save a pet with this cost. DO NOT TAKE YOUR PET HERE IF YOU CAN AVOID IT - you'll end up crying and regreting it like I did when I had to asked then to put my baby to sleep and a $486.29 bill. WORSE PLACE EVER. read more