It kills me to post a scathing review as i have been a client of Companion Animal Clinic (CAC)…read moreOKLAHOMA CITY since 2007. Ever since Dr. Bixler left, things have continually gone downhill.
Fluffabye, female cat and patient of CAC since 2016 needed to have her belly and behind shaved due to fur matting and hygiene reasons, for the first time. The vet recommended anesthesia due to difficulty handling her, but there was no discussion of this resulting in my cat's death. Fluffabye was about 10 years old. I understand she had other previously-undiagnosed health issues which may have resulted in her death.
I now also recall a past experience when I took in a young male cat (Pipsqueak) years ago into CAC to be neutered, and was instead killed by cardiac arrest/enlarged heart after anesthesia. Except back then, Dr. Bixler went out of his way to determine cause of death (enlarged heart) and he comforted me over the phone and I understood and forgave and did not charge me anything. It is reasonable to expect some feel of caring from all of the staff when you pet unexpectedly dies from a medical procedure.
I arranged to come back to see Fluffabye's body one last time, and ask for cremation and paw print (see pics), which is a separate service by Pet Memories Cremation through CAC. Checking out, I was sad but not offended until I was asked to pay some $300 for the services that would now never benefit my cat and killed by cat. I protested and they brought services costs down to $30, but I shouldn't have had to pay anything based on previous precedent, and I shouldn't even have had to ask. I willingly paid fully for the burial costs. I thought the worst was over and I could just move on soon.
A few days later, they called to let me know Fluffabye's ashes were ready to pick up, and I waited until after the winter snow storm finished and melted to go pick them up.
I called and spoke with Samantha to arrange to pick up the askes. I picked them up, but when I looked, I noticed the printed label on the urn misaligned letters on Fluffabye's name, but most of all, the **paw print was missing**. I reported the missing paw print to (maybe it was Samantha?) the purple-haired young woman at the front desk, who checked with someone back into the office.
She came out with a face as emotionless as can be and simply said, "We have no record of that [the paw print]." And then stared silently at me like it was my fault and I had no recourse. Zero empathy, zero professionalism, zero self-awareness, zero competence, zero accountability. An attitude of essentially "we deny wrongdoing and so it must be your fault." When I was standing right there grieving, holding in my hand the ashes of my cat previously killed in CAC's office.
I became very upset and insisted that I did indeed order a paw print -- as I have done for all cats over the years -- and Toxic Little Miss Purple Hair flipped her hand at me and said, "Okay you need to go." and then walked back to her seat. I was still grieving the death of my cat. And now, evidently, it was all my fault and I just needed to go away because accountability for mistakes is kryptonite to them and conflict resulting from CAC's mistake is not their responsibility to deal with so I get to go home dismissed, confused, and YES as a MALE human being don't matter, because it's my fault Purple Hair is toxic and incompetent and can't even redirect the issue to someone who can help me. Where's the sign out front saying, "Disclaimer: If we kill your cat and return an improperly ordered burial service, you f_ck off!"???
Little Miss Toxic Purple Hair needs to be fired. Hard stop. She is useless beyond setting up appointments and hostile to me as a grieving client of 14 years holding my pet's ashes in my hand in front of her. She just doesn't care.
But when I specify I want a paw print -- AND I MOST CERTAINLY DID -- I expect one to be made. I get it -- it was a mistake. Someone overlooked it after I told them I wanted one and they said "okay" with Fluffabye's dead body in my arms. When it is missing, and Little Miss Purple Hair's attitude of "f*ck off you're dismissed" is exactly the thing that will turn this into a lawsuit. Maybe just taking me into a separate room so I could air my devastating grief and frustration with an office manager or something? But no. Just "get out, our mistake is your problem, get out". This was intolerable. No male staff member has ever treated me this way -- ever -- in any context. Quit hiring self-entitled empathy-devoid toxic princesses with purple hair.
And you just watch, any replies from CAC to this will be a repeat of the severe trauma I experienced. No one is accountable anymore. No one own's their sh_t. And Greiving Clients are made to know they aren't worth anything and told, "You can leave now." Not even a word of comfort, just "here's your bag with the urn in it, now get lost NOW". Sickening.
