I recently was able to get an exmption to get back to my home in the USA after being trapped in…read moreAustralia with constant covid lockdowns. During my stay in Australia one of the best things to ever happen was finding my beloved English Staffordshire Terrier ROXY. I tried many times to get flights but everything got a flight in mind I wound up in lockdown. Finally I applied and got my exemption and my chance to get back home to usa . Now I had Roxy my baby to deal with. I emailed just companies of which both have great reputations in transporting pets world wide. I took a chance with Jetpets and I'm soo glad I did. From the initial email and phone consultation to booking roxys flight handling all required government procedures and documentation they where stellar.jet pets is a God send. To anyone thinking about transporting your pet locally within interstate in Australia or internationally go with jetpets. Now after getting all documents scanned and full payment to them I was ready to fly out I timed it so roxy would get into lax 2 weeks later. Sure enough 2 weeks before my flight jetpets had everything in place the deviered a crate with very friendly staff so we had two weeks and 2 further weeks to crate train roxy. I'm in la ca usa the time had come for roxy to fly out she was picked up on time by the pros of jetpet. I got email and text updates Report cards and photos through the entire process. Soon enough roxy was in Sydney got her government vet check and stayed the night in Sydney. The we got confirmation she was ready to fly out to usa on time as scheduled She was delivered on time in la ca and more importantly amazingly healthy although a bit jetlagged To jet pet's I can't say enough thank yous If you are in need of a service like this go with jetpets I'm sure there more expensive than other smaller companies but you are putting your fur babies life into their hands And from their hands they safely delivered my fur baby roxy to me. Thanks again Jetpets Cindy my rep and all the team. Greg.

In short, I can see why this is a good business for international moves or interstate where there…read moreis no pet check-in facility at the airport, but it is otherwise a very expensive, inconvenient and rigid/unhelpful service. Let me explain. 1) Service Delivery -- JetPets does not provide transport service on weekends or outside business hours. What, frankly, is their point then?! The reason most travelers want this service is because they work and can't do it themselves during business hours, and they often want to travel on weekends. Very unhelpful. This is their biggest flaw and the main reason this business gets such a low rating from me. 2) Flexibility / convenience -- I found the service to be very inflexible, and their proposals actually created more problems and inconvenience for me. Because they do not work outside business hours, all their solutions involved significantly more costs. Also, they cannot give you any indication of pick up times until the day before. That is impossible to plan around or to cater if you have a day job. 3) Cost -- it is very expensive. That would be fine if they solved problems, but they only seem to create difficulties / head aches, and then charge you more. During a couple of my experiences with them, they also mis-represented costs, distances and opening times of freight centers (perhaps by error, but if so then that means they don't understand their core business). For example, they told me that the cost of Qantas pet travel was the most expensive. I later contacted Qantas and was informed that between Brisbane, Sydney and Melbourne the cost of carrying a pet under 20kg on the same flight as me is $0 - yes, nothing! Very disappointed JetPets - especially when they wanted to charge me $350 for the same service. 4) Staff -- Other than the headquarter staff not understanding their own business (and not having actually been to a lot of the facilities they are trying to sell), they were quite friendly and tried to help. Unfortunately their business model is holding them back. 5) International - this is a very useful service for international travel. Finally, before you engage JetPets, I strongly encourage you to contact the airlines directly. If pet accommodation is required, there are also a number of high quality pet kennels etc that will arrange pick up from airports (and often for much cheaper). Good luck with your pet travel.

After bad experiences with previous vets, I was pleasantly surprised with Port Phillip Animal…read moreHospital. Their service and knowledge is impeccable. The vets are straight to the point, always take the time to explain things and do not make you pay for unnecessary tests and investigations. The staff are always friendly and welcoming and it's obvious they care for your pet. Both Latte (my cat) and I highly recommend this vet. A special thank you to Craig.

I've been a client for three years now and I must agree that this place is as good as it gets. I…read morebelieve I've seen most of the vets at the clinic and they've all been very respectful, informative, and very very kind. I recently saw Alice who I am so grateful to because she diagnosed the funny lump on my dog as being cancerous and was able to book her in for surgery the next day to remove it. Bella is now cancer free and happy her stitches are out! I was a bit emotional about it all and Alice and the nurses were so sweet and helpful especially in their after care advice. I don't often post reviews but I feel like I hit the jackpot when it comes to the care of my lab, my cat, and Craig has even seen my bearded dragon Albert when he was looking flat. So thank you all!!!

Absolutely amazing service!! Our anxious dog was perfectly happy when we picked her up and they did…read morea really amazing job! Everyone kept asking where we had her groomed. So glad that we found this place. Highly recommended!

DogTainers handled the shipping of a puppy from Au to the US. Lisa was excellent to work with,…read morevery communicative and professional. Pup arrived safely and on time. Highly recommend!

Mad About Pets has two stores only two shops apart on Ferntree Gully Road. They are open from…read more9-5.30 every single day of the year except for Christmas. (Public holidays they are open from 10-4). One store is dedicated to all things fish, birds and reptiles - including the live animals themselves. Prices here are really good and the animals are well looked after. The fish tanks are clean and the staff are really good at chasing down the exact specimen you want for your new pet. The second store is for kittens, puppies, small animals and grooming needs. They provide a grooming service here but I have never utilized that. While meandering around their pet toys you can hear the sound of puppies playing and kittens purring - nothing like the kind of pet store where the animals are asleep in tiny boxes. The staff are happy to let you have a hold or a play with the animals. In terms of pet accessories these guys have everything. Albeit groovy dog collars, piles of pet food, mirrors for your birdcage or all manner of fish tanks - you are bound to find it here. They even have a Do It Yourself coin operated dog wash in their store which is always a lot of splashy fun - depending on how well behaved your dog is. Lucky for owners of escape artists it has a reasonably tall gate that prevents your dog from jumping out. I recommend keeping the lead on just in case. This is a really great store for pet lovers and staff turnaround here is pretty slow so if you are a regular you will be greeted by name. Highly recommend this one.

I always find everything I need for my dog in here and have always had excellent service from the…read morestaff here. They love pets and it shows. I've used the dog bath at the back of the store a few times and it's really handy. The store has an excellent selection of dry foods and refrigerated meats plus loads of dog treats. Watch your dog if you're walking around the store with them - a little tempting! I've had to purchase a couple of treats unintentionally. I don't really go to the other part of the store with the birds and fish. I like that they now have pet adoption, which I think they have had for a while but I only noticed a few months ago.

I boarded my two devon's at the Purr Inn for a week at Xmas and these guys did a fantastic job. My…read morecats are very shy and don't mix with many other people so going to a cattery with strangers was very stressful for them but the the Purr Inn staff did a great job getting to know them, making them comfortable and they even got them relaxed enough to go for walks outside their cage - the staff here really are "crazy cat people" and I'll definitely be using their services again.

The Purr Inn Cat Hotel is the perfect place to send your cats! Janelle and Brendan went above and…read morebeyond when looking after our cats and gave us the confidence to go away relaxed and confident that they'll be very well looked after. We were sent daily updates showing how happy, comfortable and active our cats were during the holiday and we will never go anywhere else. If you're looking for somewhere to send your cats, this is THE place!

NB: This review was based on the previous owners…read more Very, very, very popular store for dog grooming. So popular in fact that you need to book a month in advance at least, more during peak periods like Christmas. If you do manage to get a booking, you will be impressed by how clean and fluffy your pooch looks when you pick him up. The trade mark bandanna around his neck is also a cute touch. If you need to leave Fido there for the day after he has been groomed, there is no problem as there is a dog minding service for just such an occasion - capacity is limited though so you will need to book ahead. Murphy's also sells high end dog food, bedding, collars, treats and toys.

Love Murphy's Paw. Excellent staff, excellent service. Just not a fan of the 4-6 week waiting list!…read more My little Lucy always comes out looking, feeling and smelling like a little fur-angel. The cute little add-ons, such as free bandana or pretty pink bows on her ears is a really sweet touch. Highly recommend... also the day care service is awesome, they have a little play room for your fuzz babies... so you can drop off in the morning and pick up in the afternoon. x

So this place just opened last week and it's wonderful!…read more Rang and spoke to Dave and booked out dog in for daycare. Our dog was wrecked at the end of the day. The place is not too large and is all beautifully decked out with new everything- fencing/paint/toys/beds etc. Have now been twice for daycare and had a 30minute training session. Greatly satisfied with Dave and the services he provides and our seems to live him too. Dave is softly spoken and gentle, key traits to a great animal lover and handler. Check out Dave's new business. I certainly think you will be a satisfied customer like us.