Absolutely DISCOURAGE anyone from doing business with this property. Cannot stress this enough.
It is a complete dump in addition to being hard to locate and deal with.
They claim to be a four star hotel in Rome.
They do not deserve one star... but had to select one to post.
The primary building is closed. Their smaller building accommodated us for only one night and we were told that they would not respect the reservation we held and had prepaid 2 months in advance.
They lied about having sent a cancelation and claimed it was because they had closed, but everything in our room and all signage, including the receipt left by another customer on the credit card machine showed Hotel Petra doing business the same day we arrived.
They told Hotwire and Expedia that Hotel Petra had overbooked and would therefore pay to accommodate us at another local hotel, but the other hotel had no such arrangement.
There are so many better places to stay in Rome.
Thank goodness we have been able to rebook amidst the influx of crowds coming to Rome for the Holy Week.
TRULY HOPE NOT ONE PERSON WILL HAVE TO ENDURE THE DISHONESTY AND LACK OF SERVICE AND AMENITIES WE ESCAPED. read more