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    Petland Independence

    2.3 (13 reviews)

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    A Pomsky (Pomeranian & Husky). My Son loved this dog, but not for $2,899.00

    I've been here probably 5 times in the past few months. For a pet store in the mall I must say I was extremely impressed with the cleanliness of the store and the wide variety and selection of dogs. It honestly didn't smell like one would think. They have hand sanitizers stationed all over the store, which I love and think all stores should do. There's two walls that are glass that allow you to see all of the puppies and somewhat interact with them. The employees are never pushy and just kind of step back until you motion for one of them. After you choose the dog you'd like to hold, they place you in an open cubicle-like space that has a door on it and have you wait while they go get your puppy. There is no time limit, so you can play as long as you like. Should you decide you want a puppy, I can tell you everyone is very knowledgable and seem honest about what to expect. So by now you might be wondering why I only gave it 3 stars? .... The price! Wow is it so outrageous. They like to start out being chatty and telling you the price includes immunizations, a microchip, vitamins and food to go home and certification ... Then they tell you the cost.... Nearly $3,000.00. Yep. Three Thousand Dollars! We quickly said bye to the puppy lol

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    10 months ago

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    PetSmart

    PetSmart

    (19 reviews)

    Took our German Shepherd in to be Bathed, Brushed, and Nails ground. She was stinking really…read morebadly. Picked her up and she looked better but when I got her in the truck I noticed a little odor. Was not sure if it was her until I got home. She was not as strong but I could still smell her. When I petted her my hands stunk, too. Her hair looked like it had been brushed a bit but back on her hind-quarters she had had a lot of under fur bunching up. As I petted her and ran my hand across her flank, tufts of hair were flying out. She obviously had been brushed to some extent but not adequately as there was still fur flying. $64 for the whole thing and I think they brushed her a bit, maybe put something on her fur a little to help with some odor but not sure. If they bathed her it was a lousy job as she still stinks. I can smell her when she walks up behind me in my office. It does appear they did her claws. Very disappointed. We have had fairly good results in the past but will probably find somewhere else to go now.

    Location: Independence, MO on Bolger Rd I had an incredibly…read moredisappointing experience at PetSmart. This is the second horrible encounter. The employees were unprofessional and outright disrespectful, specifically Taylor and Katelynn. When I asked a simple questions to the receptionist about their fees, Taylor and Katelynn stood by laughing right in my face and making faces to each other as if I wasn't even there. They exchanged looks and made faces while discussing my questions, which felt extremely rude and demeaning. I was shocked by how they handled what should have been a basic, courteous interaction. I've had issues with Taylor in the past informing me that a fee would be $15, only to pick up my pet and the price hiked to $40. This level of unprofessionalism is unacceptable, and I won't be returning to this location or probably any other PetSmart if I don't have to. If they would treat me horribly, right in front of my face, these aren't people I'm trusting with my pet.

    John's Exotic - Bucky our baby!

    John's Exotic

    (16 reviews)

    They sell pet supplies, Amazon returns, maybe overstocks, things like that. I went in because I had…read morejust got a young bird and was concerned he wasn't eating enough. It was the weekend, so I left a message with an avian vet. In the meantime, I decided I was going to go to all pet shops that sold exotic pets to see if I could get advice. I came across this store and had my bird with me. The shop owner was so nice and helpful. Although he doesn't sell animals he had his in the shop. That included a few baby birds he was hand feeding. Out of the kindness of his heart he is hand feeding my bird until he starts eating enough on his own. He even weighs him to make sure he isn't losing weight. He truly loves animals. Fast forward a week, I noticed his birds were gone. Some idiot, instead of just asking what was going on with the birds, called animal control and said that he had skinny birds with missing feathers. The birds were babies. Babies aren't born with adult feathers!! The birds were not skinny. They were well taken care of. He didn't get the birds taken away...because he did nothing wrong. Anyway...he is a super nice guy and didn't deserve that. People need to stop assuming they know everything. If they would have just asked, he would have told them they were babies and babies aren't fully feathered. A simple google search could have told them that instead of wasting tax dollars.

    The main employee/manager seems to be disingenuine. I asked him about whether they still sell…read moreferrets, and he fed me a tale about how the USDA had stopped all sale of ferrets in February 2026. The PetCo down the highway had never heard of this. Neither did a Facebook group of ferret owners that I am a member of. If you aren't able to sell ferrets any longer, just say that. Don't lie straight to my face. What else would he lie about?

    Tail Waggin' Pet Stop - MB excited for the birthday treat!

    Tail Waggin' Pet Stop

    (53 reviews)

    Crossroads, Greater Downtown

    Just stopped in with a friend after Mildred's. This place was fine until my friend and I were…read morelooking at the fresh food fridge. I was looking at the bags to see if there was fresh cat food. My friend and I had been talking looking at the bags and hadn't heard the lady running the store. All of a sudden out of nowhere I hear a very hateful raised voice say "I've asked you 5 times if you're looking for price" I looked at her and told her 1) we never heard her the first time 2) to never speak to her customers in that hateful tone again. I was about to buy treats and fresh cat food. Because of her hatefulness I set everything down and walked my happy butt out. WOULD NOT RECOMMEND IF YOU'RE LOOKING TO BUY FROM KIND LOCAL OWNERS. THIS LADY WAS GOD AWFUL TO BE AROUND AND I WILL NEVER BE GOING BACK. I WILL ALSO TELL EVERYONE I KNOW HOW TERRIBLE THAT LADY WAS. Other reviews mention unwelcoming and rude behavior. This lady is obviously a huge problem! I have since read other reviews and believe that we did experience passive aggressive behavior and feel like we were being judged for what we look like. We are two Hispanic women. Do with that information what you will. I will make it my mission to tell everyone to spread the word about how inappropriate this lady was.

    Needed a birthday treat for my #1 guy Merlin and this was just the right place! Small bakery items,…read moreplentiful treats AND they confirmed they would love to bathe our 142lb Great Pry! Worth a shop!

    Petland Independence - petstore - Updated May 2026

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