I arrived at 7:30am for an 8am appointment. They quoted me $200 more than I was quoted on the…read morephone. I was told they were gonna start early on my rig as soon as they were done working on their own sprinter van. At 9:30am I still hadn't been called into a bay. I asked for my keys and expressed I didn't appreciate them wasting my valuable time. Never mind my 90 min round trip drive and fuel. Overpriced & poor communication I won't be back.

Extremely expensive place to get repairs done. Got charged for Hazmat fees twice. Advertised their…read moreoil change to be at 495.00 but charged me 1159.43

Awesome service and fixed my AC! I've had AC worked on several times in the last week, each time…read moreparts were replaced but the problem was not fixed! On the spot got the job done! my AC is working like new, they found the real problem and fixed it. friendly service on top of it all. thanks On The Spot! excellent job and service! fast and on the spot! thanks guys!

Had a low tire on my truck. They charged me $51.98 to put air in my tire. Does anyone think that's…read morea fair price? They are just across the street from where I park my truck. When I need ANYTHING done in the future, it will NOT be done by ON THE SPOT.

I have done business with this shop for over 15 years and have only positive things to say about…read morethem. Best in town hands down. I have had customers bring me "rebuilt" injectors from other shops in town and when their truck ran like crap they ended up paying double labor and buying injectors from DFIS. Do it right the first time.

I had my turbo rebuilt here for a CT26. The receptionist was friendly but the workers that rebuilt…read moremy turbo did not do so great. My turbo came back with shaft play side to side from a rebuild.. Not coming back from here.

Great shop great people, they will put you back on the road faster than any other shop. Fairly…read morepriced and great mechanics. Great shop great people, they will put you back on the road faster than any other shop. Fairly priced and great mechanics.

Great shop, highly skilled and knowledgeable mechanics, watching them work reminds me of a pit crew…read morein NASCAR, fast paced and don't miss a beat, and Joseph the shop Manager runs smoothly and efficiently, my last visit was a minor issue with my ABS light, they got to it after lunch with no appointment and had it fixed in less than 5 minutes at no charge. They understand time is money!

Called and made an appointment for monday to replace all my injectors in my truck. i was quited…read more1200 flat and to trop it off. It would take a couole days. A week later and truck not done, they didnt touch injectors And instead diagnosed a cooling issue. They said total wouldnt go over 1500 and bill is 1833.00. They 100% never tried to do the work I asked them to do. The guy rick told me to come get a check that he was refunding me, when my secretary arrived he said that he wanted me to show and yet this company wasted more of my resources and yet to have the injectors touched. Beware they dont use not one thought on taking care of you and your hard earned money.

Promised and paid for a full repair after my ram diesel work truck received 10 gallons of gas at…read moreArco, instead I have a broken sending unit ... the bill was paid in full by Arco, my truck is still broken. Very poor service took 4 days to get my fuel flushed and truck back. All I asked is for a really good Thorough job. When I picked up My truck there was no receipt, i left my email and was promised a receipt. I still haven't received a receipt! Very unprofessional service.

The check engine light came on in my 2020gmc diesel, the code said DPF. Called Shayne's they got me…read morein that day. The y repaired it fast and less than I thought it would be. I would definetly recommend these guys. Steve N.

The best diesel mechanic shop in Cowlitz county area. Got my truck in quick got it diagnosed and…read morefixed. Was really affordable. Extremely pleased with the quality of work and communication.

Great small local business! Got my car all ready to go and backed up their service. The whole crew…read morewas great.

Please to work with, professional and timely. Will certainly come back if the need arises.read more

I handed Rob and his team an electrical nightmare, and they handled it well. My 1995 Ford Bronco…read morewas experiencing severe loss of power with codes related to the fuel delivery and vacuum systems. Resistance and continuity were good throughout the fuel pump circuits. I replaced the vacuum lines and ran a positive test on the EGR valve, but my problems persisted. Another shop in the area recommended The Car Doctor given the age and symptoms of my rig. They started with a fuel injection service, resetting fuel trims and ignition timing. My truck rolled out of their shop running much better, but I was disappointed to find that my hood latch lever was bent out of shape. I will admit that the assembly had its quirks, but the mangled lever was unreasonable. Rob immediately responded with an apology and a gift card, on top of offering to repair the damage. I had already replaced the assembly since it was a simple fix, but the gesture was above and beyond what I expected. I could tell that Rob took it personally, and I was impressed by his genuine care for customers. Fast forward a week, no start. So I dragged my lazy horse back to the shop and they confirmed no spark. On top of that, the code reader was no longer communicating with the computers, which made us suspicious of the PCM. They traced out faulty wiring along the ignition system to fix the no-start condition. Yet the truck still stumbled over intermittent power loss and fuel delivery. Welp, time to take a pulse on the entire system with a breakout box. Taking care to eliminate the possibility of any ground, sensor, or other component issue, they zeroed in on the PCM. Rob not only gave me confidence in finding the culprit, but he found the cause in a slow leak from the windshield seal (I had recently gotten it replaced at another shop). I am grateful for his attention to detail as it has prevented a very expensive problem from re-occurring. Rob was a pleasure to meet - easy going and passionate about his work. He took care to thoroughly investigate my truck's condition instead of slapping on band-aids to mask symptoms. Diagnostics were honest and prices were fair. His team did great work on a complex job, and they took accountability for the minor issue I had with the hood latch. Two more things that stood out to me about this experience: when they diagnose your vehicle, they send a link to a comprehensive overview of what they see. This includes pictures and descriptions that are detailed but simplified for the casual driver/mechanic. And a big shout out to Sam, their receptionist! She was very friendly and professional through many stressful phone calls. Sam, Rob and Team, thank you for a great experience and for taming my moody Bronco! I will be back when the wrenching gets tough, and plan to bring any future vehicles to The Car Doctor shop for a trusted assessment.

Dr.Rob diagnosed a cylinder misfire on my high mileage truck after I was told by a local shop I…read moreneeded a $7000 dollar transmission. He is very professional, knowledgeable, old school, straightforward, and honest. He saved me thousands of dollars and a massive headache and I would recommend his shop to anyone!​