it was good and I like the bathroom and I like the games and the seats were nice and the staff is…read morevery nice so I like the place

Today was my last appointment with Dr.Brady and his team. I have finished my Invisalign and was…read morecoming in for my retainer check up. It's been a journey (1.5 -2 years?) but I'm very happy with the result and it felt bittersweet that I won't get to see them as much as I did. I really appreciated Dr. Brady and his staff. From front desk Arlene, to Dr. Brady's assistants, and Anna they've all been professional, pleasant, and friendly. When I had minor issues with my top teeth the chipped part of my front tooth, Dr. Brady did not hesitate to correct it for me. Appointments were always a breeze and prompt as I never had to wait long to see Dr. Brady. Thank you Dr. Brady for helping me achieve straight teeth! I would highly highly recommend. I have already recommended them to my friends who were interested!

Garbage place, didn't really do much but change the wires and take bunch of pictures make it look…read morelike they were doing some. Don't really go out of their way to fix things. Just the basic bunch of bullshit

We like the doctors but we are not crazy about the receptionists. They tend to be a bit too…read moresarcastic and preachy about lateness. I mean the delay is a few to 10 minutes. They berated my child for being late without even being considerate to what we go through on our end. Sure it is our lateness but things happen and we always call to let them know and they have a page full of reading to share with me as a punishment. Totally understand the protocol of office management particularly in light of COVID-19. No issues with them making their point across about our lateness but I don't believe they need to be preachy. I first thought I was being too protective of my child but I got upset by overhearing what was being said to my child during our recent call. Again, doctors and their assistants are nice.

Great results and I was a "tricky" patient because I was in my 50s - and luckily they knew how my…read moreteeth needed different treatment than more youthful teeth. My bite is still as good as the day I got my braces off almost 15 yrs ago but I recently had reason to briefly interact with their office, and I recalled how exceptional the business part of the practice is. Everyone that I interacted with, back then and recently, is professional, thoroughly competent, pleasant, thoughtful problem solvers in their job - I could go on and on. It is rare to find a team that interacts so seamlessly to deliver an exceptional, well-orchestrated client experience. Its like if cirque du soleil was an orthodontics business.

we went to dr. eggemeyer after a pretty awful covid-era experience with our daughter. she was…read morereassuring, confident and most important very sensitive to my daughter's anxiety about yet another attempt at orthodontics. the process was smooth and results terrific. so satisfied i returned with another child for phase one of his teeth straightening journey. 7 months into the experience and we are very pleased with the process, pace and also the staff working with him. recommend highly.

Any decent orthodontist knows that the upper jaw needs to be adjusted to align with the neural…read moreposition of the lower jaw, not vice versa. But this orthodontist would force my lower jaw to move out of its neutral position to fit the upper. Also the first and only orthodontist I've ever encountered that completely denies asymmetrical expansion from palate expander even in face of visible cant and blames patient. Beyond unprofessional. Definitely cares more about maintaining his own relationship with other providers in the area instead of patient's health.

very professional and patient. Dr Kerzner was explaining treatment and answering all of my…read morequestions. If you wanna results, this is the place your looking for. Staff is amazing too

Dr Figueroa and his staff are wonderful even for adult patients who sometimes are super short of…read moretime

Dr. Figueroa and the whole staff have been incredibly friendly and helpful with this being our…read morefirst experience. They were even more than happy to help us with our international student who was here from Spain, that had some trouble with his braces. I highly recommend them as they really take the time to make sure everything is going well!

Dr Kuperschmidt was Excellent. She exceeded my my expectations at all levels. I had a complex issue…read morewith my tooth implant, she explained different options to fix the problem and included me in my care plan to match my needs which was very different than my previous dentist. I never felt rushed or felt like just another patient. Dr. Kuperschmidt is Wonderful, highly skilled, professional and mostly genuine. For once I felt relaxed in a Dental office. The support staff in the office are also great.. I have no issues with driving over an hour when other dentist are less that 15 minutes away to get high quality dental care from Dr Kuperschmidt. Whole experience was excellent !!!

Top Notch personable conscientious Doctors and Staff. Always very schedule conscious and if your…read moreappointment is at 2 you get seated/attended to at 2.

Very competent dentist and support staff. I was very satisfied with tooth extraction.read more

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on…read moreprevious dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

My 3-ye-old son came in with a suspected cavity and was nervous about "The Drill." Luckily it was…read morejust staining! They put on his fav shows and walked us through every step they were doing and why the staining from his vitamins is not a problem (but good to watch). They even changed fluoride mid treatment because he refused the flavor. Really accommodating and supportive! Glad to call them our new dentist!

Showed up for my scheduled appointment on time, waited to be seen. They never had time to see us…read moreand never apologized. Very unprofessional and inconsiderate. Going to go elsewhere.

Could not recommend Willow Lake more! Dr. Siargos and Israel are patient, knowledgeable, and super…read morefriendly. The staff are all wonderful as well. I am just finishing up my Invisalign treatment after a year and they explained every step of the process. Now my daughter is starting treatment and I know that she is in good hands.

So, we haven't had any actual dental work yet here. My daughter needs braces and we have gone for a…read morefew consults (they've said to wait a bit). The staff is super friendly and the kids like that they can make hot chocolate and such while we wait. And ya gotta love an orthodontist with a candy bar for when you get your braces off and a dress up station!