Wow. Where to truly begin?…read more
To start, this place kept their old phone number from their old business, which also has horrific reviews. SO they changed their name to get away from all the previous reviews. Check mark on shady behavior.
That should have been my first marker or alert. (Majority of their positive reviews here are not from real people, OR, they are the actual employees-teeth whitening photo).
Maybe the "Do not record or take photos", should have been the next......or that the Receptionists having zero customer service should have been the third....but alas, I stayed. They're all chatting up front like it's high school. Thats fine, they're young, they're bored. I get it. But wow, when someone tries to talk to you, you don't disregard them and act like you're all of a sudden busy. Rude. I can see your screen.
To get to the nitty gritty. The experience. First and foremost, I am being asked if I am single and have children by the D.A taking my X-rays. Why am I getting a full FMX, no idea. I was only there for a root canal evaluation. Ok, they tell me that they do this no matter what since I am a new PT and that insurance will always pay for a new PT X-rays wherever you go, so why not get the full one. Ok....maybe there was a misconnumication there. Unsure.
But the real kicker is when Sharma walks in and is fully giving me grief about how my tooth got to this point. Like, how on earth I could do this to myself. Grilling me.
Excuse me?
What do you mean WHY, I am here to handle my tooth now.
It does not matter WHY. It matters if YOU can fix it or not.
I do not need to disclose to you that I was a captive and could not leave my home. I do not have to disclose my health issues to you and being disabled....I do not need to feel like a child.
WOAH. Unacceptable.
After a good 6 minutes of getting beef, he tells me, Mind you**** AFTER NOT INSPECTING MY MOUTH AT ALL***, that he needs to cut into my gum, that I need to pay out of pocket for this part, and that they are going to run my insurance for the rest.
Excuse me?
An exam in my mouth was not performed? X rays were taken. I know not ONE professional that doesn't look into their patients mouth.
I felt 100% unsafe and unsure about this whole scenario. You know that feeling you get when something is really not right at all?
So, what did I do? I made an appointment for weeks out and
I contacted the University of Pacific in San Francisco and met with 3 Endodontists including their trainee Doctors. Here I will have several persons tell me what they think based on facts, X-rays and exams. Actually in my mouth.
Drum roll please ----- What did they find?
NOTHING LIKE Sharma said. Not a one single thing.
I needed only a crown. THAT IS ALL. In fact, the root canal that I have is done so perfectly that it needn't be touch. Epic work.
No cutting. No drama.
OH, AND NO deep clean that they tried to pull on my insurance too, BY THE WAY. I discovered that. That was a fun surprise after I had already told them that I am not making this my primary, but only here for an evaluation of my current root canal that does not have a crown. I made that very clear.
So, here, I have three supreme professionals that train real life Doctors...giving me the green light for just a crown.
I tell them my experience here in Tracy.
Lets just say I already contacted my insurance to ensure Parkway Dental does not further run my insurance, and also, I am reporting this "dentist" to the Dental Board as I have now been advised by several medical persons to do so.
No one should ever have to go through this experience. I urge you, if you have a spidy sense that something if wrong here, YOU ARE RIGHT.
Please do not feel gaslit.