Short story: Food awesome, service horrid, 2,5/5 will eat again but probably never tip.
Very long story below:
Peter Pane does burgers. With meat, without meat, vegetarian and vegan, too. The selection is varied and inspired by fairy tales. If, like me, you don't like stupid names for your food, the names of virtually all items on the menu will piss you off.
But that's okay: The food is pretty damn good. So good in fact, that you will endure the laughable service. If you can be bothered to stretch the definition of the word to call how you are treated here.
Having been to a different location, then still under the old brand's name, I had no hopes for the service - after all, a group of colleagues and me once got kicked out for sitting down too long, seconds after we ordered our second round of drinks(!).
So we sit down after deciding on a table.
The tables: Benches, mostly, plain wood, with plan wood tables. There are shaved trees (or whatever you want to call it) wrapped with ropes, adorning the place. It catches your eye if you see it and it's not as bad to sit down for as you'd expect. Unless you are the type of person that leans back occasionally, because the sitting straight all stiff or hunching over isn't your thing. Also, beware bumping backs with other people. The place is packed tightly and it can get busy.
What did we order: A menu consisting of a burger, fries and a mojito each. The "Abendmahl" for give or take 16 Euros each, depending on the burger.
You get to pick the bread (sourdough, multigrain, brioche), whether you want a salad on the side or fries and one of the many cocktails, both with and without alcohol. You pick bread, burger, side and drink and off you go.
Now, our waiter was a nice but utterly unattentive chap. All gentleman, I told my girlfriend to start with her order. Long story short: With every word spoken by us, the waiter cared less, seemingly.
With her, he listened in the beginning, then sat down mext to me and entered the order in his little phone-looking terminal and just typed away only to look at her once when asking what side she wanted.
With me, not only did he never look at me, nor did he make any effort to acknowledge what I said. And no, neither of us were being rude customers.
So he vanishes. a few minutes later, our drinks come: Two mojitos, flavoured with fruits. And heaps of crushed ice - mine had enough to sink the Titanic. They were good but a tad strong for our tastes. To each their own.
A few minutes later, the food comes, brought by a waitress. She stops and has to think for a moment what it is she is trying to bring us, then names the first burger. Since it sounds similar to the one I ordered (thank you, indistinct item names), I reach out to take the plate, only to realize that it's not what I order. I grab the menu we still had on the table, double check and: Nope, not mine. Not our food at all. As the food goes back, our waiter comes and talks to the waitress. Both seem confused, but at least he seems sure that this is for some other table.
I go wash my hands. The men's restroom is cramped and, despite a piece of paper stating that it gets cleaned very regularly, is not as clean as you might hope. Can't blame the cleaners for the people going in though. Then I start to hear voices: They have a German audiobook of Peter Pan playing in there. Well, that's different, I guess.
I come back and our food has been brought.
I dig into some fries - crispy and nice tasting - and try out some of their sauces. The barbecue one is smokey, sweet and delicious, the fruity curry sauce is great, too, but a hint mayonaise-y. Then I grab my burger and... it's not what I ordered.
I call over the waitress from before, who was standing at the tables accross. She comes over, I show her the menue and what should be on my burger, show her what is on my burger instead, she apologizes and asks me, whether it was the burger I wanted, that I wanted. "Yes, I still would like that burger.", I remark.
I watch my girlfriend eat, while I stole one of her fries every now and then.
She had a beef burger with the sourdough bun, with bacon (not crispy!) and a strong cheese. A bit too much sauce, which forced her to eat with cutlery, but she really liked it.
At some point our waiter comes, feigns emotion I at this point believe him to be incapable of and apologizes for me having to wait, and a few more minutes later, my burger comes. The real one, because third time's the charm.
Mine, tomato-olive patty with rocket, mozzarella and dried tomatoes (all vegetarian) on multigrain bread, is great. The sauces punch it up even more and I float on tastes of strong mojito, sweet and spicy sauces and burger. Granted, I couldn't eat with my hands either thanks to the lacking adhesiveness of it all combined. My fries were a bit salty, but good. We finish up, pay (no service, no tip) and head out as it keeps getting busier. We'll come back. For the food and nothing else. read more
