I've been using Peter Mark for awhile despite often coming away less than thrilled with the quality of my cut/colour, mainly out of anxiety of having to find another regular salon, but after yesterday I'm officially done.
The colourist was very nice, but although the colour came out well enough it was not what I asked for. To her credit, she was very clear about pricing up front and even suggested I go for the less expensive option. She also followed up before I left.
When I was passed over to another girl for the rinse and cut, she not only did not tell me that the treatment she was doing would cost extra, but her attitude toward me throughout the interaction was extremely off putting. I showed a picture of the cut I wanted, which was a choppy, textured lob and she suggested just a blunt cut (I have thick, wavy hair, which I know from experience does not suit a blunt cut). When I asked for a bit more texture/layers I was met with incredulity and had to repeat myself several times to convince her to add some longer layers. She then proceeded to use a razor on my hair rather than scissors without telling me - I just noticed that as she was doing the back there was more of a tugging sense than with a normal cut. When she began drying it I noticed a chunk of hair that stood out from the rest of the hair, and when I looked closer it was not as bad as I initially thought but still seemed inconsistent with the rest. She saw I was looking at it and instantly became defensive and told me that's what I get when I ask for layers and that there was nothing wrong. After trying to explain what I was concerned about she offered to try to blend it in a bit better but I was just ready to leave. She walked away in a huff without a word and was extremely cold at the front desk as I was paying (although she'd already walked away when they told me the treatment she gave me was extra!). Once I got home I was able to have a better look at the cut and can say it's far, far from what I asked for. I'm not sure if it was inexperience on her part or an insistence that she knows better, but the entire experience has left me incredibly uncomfortable and unhappy. Will not be back. read more