More of a rating for his staff. I've been a longtime patient of Dr Kerstan however his staff is absolutely horrible and could cost someone their life one day. I was calling for simple prescription renewal so I left a message on a machine with specific details on the renewal, the amount of pills, and the pharmacy to use. I was very specific because they messed up the last renewal. I also asked for a callback to confirm this was done correctly due to the prior error. After no return call came, I called back and spoke to 2 of the rudest ladies you can imagine, Kristina and Veronica. Let's start with Kristina first. She told me my prescription couldn't be refilled because I have to see my doctor first but when I called months ago, the earliest appt they could get me wasn't until Sept 2024 (4 mos in the future) so that made no sense holding my prescription hostage because the doctor is 4 mos backfilled with appointments. I asked to then speak to her supervisor which was Veronica. She got on the phone with an immediate attitude and told me that the prescription was actually put through the day prior (so Kristina was clueless in her wrong response). She then "rudely" told me that if I called Walgreens I would find my prescription waiting. First off, Walgreens isn't my pharmacy for this medication and if Veronica would have done a minute's worth of work (or listened to any of my messages on the machine), she would have realized this before copping her attitude. She then told me how severely understaffed they were and that they would "not" call me back. I would highly consider someone with a more competent staff that aren't so "overworked" like Veronica as wrong prescriptions can cost someone their life. read more