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    Peter B Susanin, DDS

    5.0 (1 review)

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    5 years ago

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    Ann Kearney Astolfi, DMD, PC - Bethlehem, PA Periodontist, Ann Astolfi, DMD, PC

    Ann Kearney Astolfi, DMD, PC

    4.2(5 reviews)
    43.8 mi

    I was really looking forward to being seen by Dr. Astolfi after hearing positive reviews online and…read morefrom local dental offices. Unfortunately, my own experience didn't live up to that reputation. As a transplant recipient, I called to schedule an appointment and was prepared to pay entirely out of pocket. I was upfront about my health history immediately and shared that I did not believe I would need surgery or drastic intervention but wanted to take preventive steps to take care of some issues that had come up. Then, after giving the office access to my records I was told my case wouldn't be taken on specifically because of my complex medical history. I understand every provider has the right to decide which cases fall within their comfort zone, but it was disheartening to be turned away specifically because of health circumstances that led to needing periodontal care in the first place? I'd have appreciated more transparency about what specifically made my case a concern, being told upfront when I disclosed my health history that Dr. Astolfi does not work with patients who have complex medical conditions, or even a referral to someone equipped to treat patients like myself. Patients navigating complex medical situations are often the ones who most need to find a provider willing to work with them, not around them. I hope this feedback is useful for the practice going forward.

    I had to make an appointment with Dr. Astolfi for an implant. I was VERY nervous, however her and…read morethe team reassured me I would be comfortably numb and shouldn't feel any pain. I am happy to say, everything went GREAT! Dr. Astolfi was very understanding and made sure throughout the procedure that I was feeling okay, and still very numb. She is VERY intelligent, gentle and certainly knows what she's doing! She is caring and very passionate about her work. I would HIGHLY recommended this specialist. The receptionist was also very friendly, and the office was clean. Thank you all!

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    Ann Kearney Astolfi, DMD, PC

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    Bala Periodontics and Dental Implants - Patty, our lead assistant and patient advocate

    Bala Periodontics and Dental Implants

    2.7(7 reviews)
    10.9 mi

    Horrendous experience with Office Manager Marjorie, one of the least professional, rudest office…read moreworkers/people. She displayed a huge lack of curtesy, unacceptable behavior, and provided misinformation. She constantly interrupted, overspoke and hung the phone up multiple times while I was speaking. This is by far the worst person to encounter. Dr Waasdorp may be a good periodontist but she is a nasty, rude verbally abusive person. No one should have to deal with her poor service. In November last winter, even before going for a consult in January, the insurance broker and I had to place multiple calls and emails to her which were not returned on timely basis. She showed a great lack of understanding about the particular plan. No price quote was given to me in advance of my consult and she did not request pre-approval. The fax was broken the day of my consult; M said she was sending in for pre-approval for work by mail. In checking with her week after week, I was told it was mailed on varying days- she said she would check with a supervisor more than a month later and then told me she had not made that call. 7 weeks went by and still the insurance co did not receive a proper request for work pre-approval from her. I told the Dr I never wanted to deal with her and yet she called me again, only to hang up on me when she didn't like that I said nicely he was the only one who could help. Again, she made this into a horrible experience.

    I called the office ahead of time to make sure they took my insurance and asked them what I can…read moreexpect to pay for the visit. It took them months to schedule me and on the phone they said they took my insurance and that it was just a consultation and that I would pay nothing. After they examined me, they told me that they didn't take my insurance and that I owed them $150 for the exam. After telling them about my phone call with their office, they apologized but were otherwise unhelpful. So I had to pay for the exam and now I have to find another periadontist and most likely have to have another exam. They should have told me at the front desk when I arrived when I gave them my insurance card that they did not accept my insurance and it would cost me $150 for the visit. If they had done that, I would have just left. The experience felt very predatory and I would not recommend this office whether they accept your insurance or not.

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    Bala Periodontics and Dental Implants - Dr. Waasdorp

    Dr. Waasdorp

    Bala Periodontics and Dental Implants - State of the art cone beam CT scan machine

    State of the art cone beam CT scan machine

    Bala Periodontics and Dental Implants - Hallway

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    Hallway

    Peter B Susanin, DDS - periodontists - Updated September 2026

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