I have been trying for over a week to reach a live person in the office. Last time I wanted to talk…read moreto someone, I had to drive there. The excuse I got for not answering the phone was weak. I'm done!

From the owner: Our mission to provide the very best service with the right products at the best price to meet your…read moreinsurance needs. License #: AZ-1800004064

Nadia is without a doubt the absolute best agent I have ever had bar none. I had to have my truck…read moretowed twice in a week, once on the 9th of October and then the 16th. As most people are we get a little anxious to receive our checks for our towing. When I emailed her about not getting my first check she offered to drive two hours to go get it. I would never expect her to do that. If you are looking for a new agent or a new insurance company you would not be disappointed to work with Nadia. She will go that extra mile four you. Linda S.

Nadia is an excellent agent. I had some issue because of a previous claim and State Farm corporate…read moredecided to reject my insurance. Nadia helped me in saving my policy, she guided me to collect all the supportive documents from my previous insurance company. I was really worried, as I only had 3 business days for my policy to expire. Also, being at work I could only communicate with her over emails, she was so prompt in replying. I am really happy with her service.

Bianca is really on the ball! Great response times, answered all my questions and concerns and made…read morethe transaction very easy and smooth. Thank you!

I had the pleasure of working with Bianca. (My go to person has always been Heidi- who is…read moreexcellent!) I kept this place because they go over things super well). Back to Bianca. She put up with my frantic calls(yes plural), emailed my paperwork ASAP, was calm, and also called me back after she found a cheaper insurance AFTER I agreed to buy one AND it was cheaper. Who's winning? Me!! And so will you with the help of these personable representatives

I've been a client for years, and I feel comfortable communicating with Parker. I always receive…read morereturn calls the same day, and all of my questions are always answered promptly.

From the owner: Bryant Insurance Agency, LLC has proudly served the insurance needs of Mesa, Gilbert, Chandler, and…read moreall of Arizona since 2013. Our independent agents can help you find the best value on Auto, Home, and Life insurance in AZ. Contact us now for a free, comparative quote!

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

Their claim service is horrible. The adjusters and management are indifferent to the claims and…read moretheir insureds.

This a good business to deal with. Buying commercial insurance is never a fun process but they made…read moreit as easy as possible. I was 10 days from my insurance expiring and they rushed and got me a quote. They even saved me on my general liability, auto and workers comp insurance.

Charles from Cecilia Henrique Burgess's agency is outstanding!! I have never work with such an…read moreefficient agency across the last 20+ years. He took the time to listen to me and then had absolutely everything taken care of for my car and homeowners insurance within the hour. Thank you, Charles!!!!

Great customer service and and unlike many agents I have dealt with in the past Cecilia is in the…read moreoffice and has helped me make adjustments to my policy. Ellos hablan español. I have been very happy with my coverage and am glad I switched a couple of years ago. If you are currently unsatisfied with your agent or coverage give Cecilia a call. Great coverage and better people.

Reasonable rates, friendly, helpful and they send my insurance cards to me by mail. Always there…read morefor me when I need them. Great services.

Adria helped us save hundreds of dollars on our insurance monthly! We are so grateful that she was…read moreable to get us better rates than our previous company who was making fraudulent policies to cover our drivers!

Customer service is extremely important. It truly is a rare…read morequality. However, every single time I work with Patty, Chelsey, or Jan, I am impressed with their individual professional and personal efficiency. I appreciate their personal excellence, and the product's ability to meet my insurance needs. I will refer them whenever the opportunity arises.

From the owner: Living in the Phoenix Metro area, including Gilbert, Mesa, Queen Creek or Arizona's San Tan Valley…read morearea, you know that sometimes events occur that make you really glad that you have a local, independent insurance agent to quickly service your insurance needs.