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Pete Enterprise

1.0 (1 review)

Services - Pete Enterprise

Mobile dent repair

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Dynasty Collision And Auto Repair - Additional Water Damage Oct 24th, 2024

Dynasty Collision And Auto Repair

(12 reviews)

Time for an honest review of this establishment. I give this place a 1.0 Stars outta 5. Would give…read moreit a 0 Stars if i could...And here is why. I came here on August 5th 2024, to get my car fixed when it was flooded out by Hurricane/Tropical Storm Debbie, I was recommended this place by a family member who lives in Florida. Anyways, my sunroof sprung a leak and caused a lot of damage. So they had found the cause of the leak and offered a fair price on some parts the insurance wouldn't cover. But here comes the issues... When the car was first repaired, it leaked again before it left the shop, so they improperly diagnosed the leak, so it had to be re-repaired, ok? No big deal originally. They do that and give me the car back, but then there were ripped wires for my dashcam system, improperly secured interior trim, and a new air bag light. They fixed the wiring issue, and the improperly secured trim they caused by mistake, but then refused to acknowledge the light without charging more to diagnose and repair the problem. That's where it became a problem for me, and I am frustrated with that. Luckily, I was able to take it to another shop, and they repaired the issue for free and in less than an hour, as it was just an unplugged wire underneath a seat. And recently Oct 24th, 2024, the sunroof again started to leak which what it was repaired before obv... and found they stripped out the screws for the Sun visers as well based on what another shop had said. And the insurance company is totaling my vehicle. But all this said begs the question of how reliable this company is in fairness to others and issues they cause. I can understand they did fix all the problems they caused besides just the airbag related issue, but it just wasn't fair to me even with all the same issues reappearing again.

I purchased a Bmw Z4 from carvana and all their cars come with a 100 day warranty. Dynasty…read morecollision works directly with the warranty company. I called and explained the situation to Mark who transferred me over to Johnny. I was already impressed with their happy tone and demeanor! Johnny clearly set all expectations and possible out of pocket expenses that could occur if it was not covered by warranty. I set up a diagnostic appointment 2 days later. Make a long story short the issue I thought I had was nothing more than a sloppy oil change previously done by another company. I had another issue in which they could not duplicate .They wanted me to come in and pick up my car. I told Johnny to please trust me and take my car for another test ride. He listened to what I was saying and said he will tell the mechanics my concerns again. I did have an intermittent issue and they experienced it.( whew)...thanks Johnny for truly listening to my concerns and taking it seriously. Johnny called me to inform me that they ordered the part but it could be up to 5 days until they get it From Tampa. In the meantime hurricane Helene is 18 hours away and I live right on the water and stress was high. I was under mandatory evacuation. I called and asked Mark if they could just keep my car there and he said" of course, stay safe". ( wow! I didn't have to worry about picking up my car and finding a place to store it during the hurricane) Fast forward...car is fixed, she runs nicely without any issues. I'm so impressed with the communication and resolution but more than anything I'm into excellent customer service and that they did....kudos!, well done everyone! Best regards, Bev Ps) hurricane Helene could take lessons in proving excellent customer service. She was so rude and created such chaos no one would ever give her a 5 star that's for sure!

Pete Enterprise - mobiledentrepair - Updated May 2026

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