We took our mini and standard schnauzers there today and they both look great! We moved up here a couple of years ago and took them to a groomer close to us. She didn't like our standard, seemed to be afraid of him. He can be vocal during grooming but has never been a problem. So I've been driving 3 hours (each way to take them to our previous groomer). For a couple of reasons we missed our last appointment so we took a chance with Petco Wausau. Kia did an amazing job with Po and she had no issues with him. Our mini, Daisy, looks great too! We will be back! read more

My Olivia was way overdue for a grooming session. Her stylist did a great job getting her back into form. She is older and needed some TLC, which she received. I like the fact that this is a smaller grooming salon. They even helped me measure her for a new sweater. The extra effort was much appreciated. read more

I prefer taking my dog her rather than anywhere else for a haircut. I have taken her to other places but petco has always done the best! Also their prices on items are cheaper than other stores! read more

Placed an order through Petco to be delivered as I was babysitting my 6 month old grandbaby, had two dogs and a bum ankle that burns when I walk on it. They had it delivered by DoorDash. the DoorDash representative delivered it to the wrong address. when I called Petco I was told by Bobbi (the lead person at the store) that I was supposed to call DoorDash to get my order delivered to the correct address. i told her that I paid them so petco needed to get it fixed. she insisted that I had to call DoorDash but didn't give me any information for DoorDash. I calleda number I found online and spent 45 minutes on the phone talking to 3 different people climbing the chain of managers. they all insisted that Petco got paid so Petco was required to take care of my missing package. i called petco back and Bobbi answered again. i asked for the manager and was told by Bobbi that she was the lead person for that shift. i told her I had just spent 45 minutes on the phone with DoorDash and they insisted that because I paid petco that Petco was responsible (like I had originally insisted). Bobbi laughed at me, she said she was told to tell me to contact DoorDash (she did not say by who), that if they didn't take care of it and I called her back then she was to tell me to call petco corporate customer service number for a refund or replacement. i spent an hour and a half at that point dealing with this, talked to 5 different people, i have anxiety and this made my anxiety go through the roof, AND SHE LAUGHED and told me I had yet ANOTHER number to call and hoop to jump through just to get my money back! i spent over half an hour on the phone with corporate customer service. she told me my refund would take 2-4 days to show up and someone would get back to me with the result of their investigation. i will NEVER shop at Petco again and they are only two minutes away from me! read more

Took my 14 week old Cavalier in for his first puppy grooming session. Was supposed to be two hours but took almost 4 hours. While I know he's no angel, I think he was feeding off the negative energy from the groomer who finally gave up. Fur is uneven and very choppy. Will not take him back read more

Oliver refuses to let me cut his nails. I'm allowed to do one nail a day before he's just DONE, so by the time they're all done it's time to start over! It's just so much easier to have the amazing groomers at Petco cut them all at once...! Everyone is always so good with him and sweet. I have nothing but good things to say! read more

I went in there and say they had a hairless guinea pig, I had been waning one for a while so I went to the register to ask to look at it. That's when they sent me toward Britne. And she's about the care they need, understandably, and I tell her I have a 5x2-3 ft long cage for him and she's telling me that's she's worried that the pig won't get enough space bc it's "not 8 square foot cage". I think I know how to do math brittney, a 5x2 foot cage is in fact 10 square feet of space for this little guy, I think that is in fact more then you said. Am I wrong? Not to mention she gave VERY heavy attitude and was being sort of rude to us, she said she was selling him against her recommendatio bc if improper care???? And was being very rude because of i. I just think it was unnecessary for her to be so unkind about it, when I did nothing wrong and already had all the supplies I need WITH the proper space needed for a guinea pig. read more

Wouldn't even give one star. Took my dog in for a bath, teeth brushed, nails trimmed, and paid extra for nail buffing. When I went to pick him up the lady gave me the slip to pay first. When I went back to pick up my dog she then said they didn't cut his nails because he was too scared and I could come back another day. I asked if I'd be charged again since I paid already and paid extra for the buffing and she said no I'd have to pay again. What?? I paid 51.00 for services and gave a tip because I paid prior to knowing it wasn't done. When I got home I see they attempted to cut the back feet nails first and cut too short and it must have bleed and hurt. Plus, I question if his teeth were brushed and he even got a bath because he didn't smell different at all. So maybe they use an non-scented shampoo? Breath was supposed to be fresh too as I paid extra did the breath freshener. What waist is money. First time we tried them and I'll never go back. Thanks for nothing. read more

Had an appointment to get my cat groomed. I got there with my hard to catch heavy cat. They said I didn't have an appointment and they said I canceled the appointment. I did have an appointment and I never canceled. They were rude. The manager said he didn't know what he could do about it and I must have made the appointment at Petsmart. My appointment wasn't at Petsmart it was at Petco. No apologies from groomers or the manager. They put all the blame on me. read more