Our dog requires epilepsy medication twice a day; without them he is prone to having seizures regularly (i.e. at least once a month). Earlier this spring (2017) when we were running low on pills we reordered his prescription through Walgreen's, as we normally do, but unfortunately when we went to pick them up we were informed that Castlerock never returned Walgreen's calls regarding his prescription renewal. Thankfully they were able to give us an emergency prescription which tied him over for about a week. When I reached out to Castlerock inquiring about this they claimed Walgreens never contacted them and that they would not approve more pills until we could bring our dog in for an apt.
We agreed to these terms but with there not being any apt openings within the timeframe of the pills we were given our dog had to go without pills for a few days (~1 week). In this time he suffered a short seizure.
When we brought him into the vet the vet techs were extremely nice and helpful. However, the vet himself was rude. He scolded us for our dog having to go without pills for any duration and said they would never have a problem approving the prescription if contacted for it, as our dog's safety and health is extremely important.
Fast forward to today. We submitted our dog's prescription to Walgreens a couple days ago only to be told they reached out to Castlerock and had not heard back regarding approval for the prescription - slightly understandable with the holiday weekend. We called Castlerock to inquire on why this had not been approved when bloodwork and etc. had been done when we visited in April. They claimed we had not brought our dog in at all during 2017, which is why the prescription could not be filled, as he needed to come in for an apt. We literally had to argue with them over the phone trying to prove that we did in fact bring our dog in for an apt in April.
No notes or documentation were in his file; however, we had also brought in our other puppy for spaying that same day. Somehow through that connection they finally found something noted to prove our point. They will now be approving the prescription, but they will also be losing our business.
My dogs are my children and I will not trust their health and wellbeing to a clinic that cannot keep simple apt records. Once already my dog has suffered because of their incompetence; never again will I allow them the opportunity to make his suffer again. read more