Fabulous! Dog loves it....I love it! Could not ask for a better kennel! The staff is professional and clearly love the animals. The animals all are safe and the surroundings are beautiful! Luanne is knowledgeable and keeps everything top notch. read more

First Class Pet Lodge - Playtime! - Pet Groomers Near Me - Wausau, Wisconsin

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my dogs were here for a week and this place is terrible my older of the two dogs came home not being able to go to the bathroom and is going to the vet, I was also told what it would cost for the 9 day stay and somehow it ended up being a lot more then what I given before I left them I also was charged for a nail trim for both of my dogs and neither one had there nails cut would not recommend this place to anyone. when I called to talk with them all I got told was that is the price for the service and there's nothing to be done about it the lady at the desk who gave me the price and took down all the notes for my dogs is the same lady on the phone and was bitchy about me complaining about the services they did not perform while my dogs were there read more

Owner is unprofessional, demeaning and performs poorly at customer service. Customers, staff and animals deserve better. I've been using First Class for 2 years now and the only reason I kept going back was because of Chris and the other staff. For the last few months Luanne (The Owner) has become involved in day-to-day operations and I witnessed first hand how unorganized, unprofessional and demeaning she is towards animals, her employees and customers. Whenever we've scheduled appointments for our dog and share all the information, she is never ready with the paperwork and we then repeat everything for her. She also does not have animal medical documents organized and asks last minute to share our paperwork again. This is aggravating when appointments are scheduled in advance, to learn the day of they don't have the right documents. It screws up travel plans... As for unprofessional she completely rejects responsibility for poor animal and customer courtesy. Instead she doubles down on how it's the customer's fault for any problems that arise (illness, dog has an accident, forgetting to return all items). It was only Chris in our years visiting that checked on the welfare of our animal post visit. I also view it as discerning how she blames her employees for serious crimes like embezzlement and shredding documents directly to customers! Those are serious accusations to make about someone. Finally I'm uncomfortable with her approach of talking down and demeaning customers. She threatens to post videos of customers on Facebook that raise concerns with her. Threatening to slander customers online is wrong. I'm recommending Luanne reassess her approach towards business operations and speaking with customers to a solutions-oriented approach. Problems and conflict are natural to arise, making it important to listen and find a solution together. We will not be conducting business here any longer and not recommending to our friends and peers. read more

Not recommended. Our dogs were not included in the social hours, omitted from pictures for five (almost six) whole days, were still damp from a bath when we picked them up, and came home with kennel cough. A woman was yelling at the dogs and yanking on their leashes on the morning of pickup. It's insane how awful of an experience this was after all of the good reviews. Incredibly disappointed. We won't be back and we will not be recommending this business or its services to anyone. read more

I actually found the first review about a week after my dog came home with the explosive diarrhea.(notice dates/Anna). My dog had been at this kennel several times within the last year; and another kennel in another city. She was never "stressed" before, not in ten years. What or who could stress a dog, who is in a familiar place, so much-- so suddenly? A friend's dog had "explosive diarrhea" one week earlier than mine after his kennel visit here. I called the kennel because I wanted them to know about both dogs, and also, they had forgotten to give her a bath. The smell was so bad that it was difficult to drive home with the stench. I gave her a bath @ 9:30pm. My LITTLE dog had to have had the explosive diarrhea while at the kennel. She certainly had it for several days after returning home. The owner was very nice when she called me and explained the "stress" factor. Knowing that another dog had also been there numerous times and was sick the week prior still makes me suspicious. Who, or what, was "stressing out" these dogs? Before I read the Yelp review, I brought my dog back to the kennel to be groomed because I couldn't get the smell out of her hair, and I had prepaid anyway. When I brought her in I spoke with the groomer, who had groomed her very nicely several other times. They insisted that I take my money back because it was their fault they hadn't put her on the schedule (true). When I picked my dog up two hours later I could see the cut was not right, but I tipped the groomer anyway--before I saw that she had been shaved. NOW she IS stressed! I guess they taught me a lesson, and my little dog, (Toto) too! I'm giving two stars because at least half the time we had used this kennel our experience was fine. A bad time was when her eye was oozing with pus, and apparently it just suddenly happened. read more

Do not recommend based on substandard care for my dog, so so grooming and unpredictable reception by the owner. She can be warm and sweet like hot fudge or defensive and angry if you have the slightest criticism or suggestion for improvement. Too much drama for me and my dog. We've found much, much, much better care elsewhere in town. read more

We have boarded our dogs here for the last 4 years and simply love it. The amount of exercise and socialization they receive is fantastic. The staff is extremely friendly and flexible and truly care about your pet. This is simply the best place in town to board your dog! read more

The Pet Lodge is the only place I would take my dog for doggie daycare or boarding. All the employees there love dogs and are so knowledgeable. It's a clean place and the dogs get lots of time outside for pay or just to do their duty. We are fortunate to have this top notch kennel in Wausau. read more

We have boarded our dog here several times and she has been going to doggy day care here once a week for over a year. She plays long and hard and mixes well with other medium and larger dogs, but probably plays too hard for some little yappers. The dog comes home having tired herself out and is content to rest for a couple of days. We catch glimpses of her weekly on the Facebook page and the staff is visible supervising the packs. We're very satisfied with the services and her relationship with the various staff. Can't speak to haircuts, since our dog is very short- haired, but no problem with the bathing or nails work when she boards. No problem with the house food when boarding. And they allow you to bring your dog's regular food and bedding or use the house food, and will administer any regular meds. read more

My dog has been here a few times and he has never had problems before. He only goes to this kennel about once a year and when he became stressed this time the owner blamed me for not bringing him in more often. She yelled at me for wanting someone to call me, saying they didn't have the time to call every owner to ruin their vacation when a dog is stressed unless it was bad enough to go to the vet. OK, so if he wasn't that sick why did she tell me that he required the most attention out of all of the dogs there? Either he was very sick or he was not that bad. Then she got mad at me for wanting him to have a bath since I had not indicated I wanted grooming when I dropped him off. I didn't know he would (in their own words) have "explosive diarrhea" when I dropped him off so how could I know he needed a bath if no one called me. It was so bad it was dried on to his fur and had to be scrubbed off. She also called and yelled at the person who picked my dog up for telling me all this. She said she doesn't even like having very big dogs at the kennel since they stress so easily, but when I dropped him off she said another very large dog stays there. If she doesn't want big dogs, she should not allow owners to bring them there. I'm sure if the owner reads this she will call or respond and make me cry AGAIN. I understand that it is in no way their fault that my dog became stressed, but what I am upset about is how I was treated. No business owner should ever yell at a customer or treat someone the way I was treated (or the way the person who picked up my dog was treated). If she would have called and apologized for me being upset and say that she'd contact me in the future the situation would have been diffused and I would have felt a lot better. I can understand that they were busy and it was not an emergency, but there is absolutely no reason to call and yell at me for being concerned about my dog. That is dispicable customer service. Especially by the owner! I will never go here again! read more