Clean and organized with a great selection of products for all types of animals including chickens. I had to pickup crickets and mealworms and they had a nice selection of sizes and the crickets were already wrapped to go. Friendly service as well! read more

Such a delight to walk in and be greeted kindly and the store is well stocked and organized!! I am absolutely a repeat customer.

Great place to go to get food for your fur babies. I belong to the club so I get a deal on my food which is great since I have a house of animals. They have a good variety of food and treats. Feel free to bring the fur babies because they are aloud to come in and help shop. read more

Petco - Pet Stores Near Me - Strongsville, Ohio

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Not a great first impression. Inventory day. Aisles not passable. The employees were friendly. And I found what I was looking for. read more

Petco - Pet Stores Near Me - Strongsville, Ohio

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Not taking my business here. Outlandishly expensive. I've had my dogs groomed here for years and over the last decade they have actually doubled the price for grooming - no joke, double. Will find a reputable local groomer for this. Secondly, I forgot a dog leash and his food when I dropped him at his grandparents- so I asked if I could pay for one of the grooming cheapo leashes (they give you when they are done being groomed). They say no. all the leashes are literally $50- so they say go to clearance section- no leashes there. No food on sale either. Ended up spending $70(!)- and considering I walked there, asked for a bag for the food and leash- nope, have to pay for one of those too. Way to lose a long time customer - shopping small read more

I made an appointment for grooming my dog last week. They told me to bring a copy of her rabies shot to the appt. I did that, but my vet/ pet hospital, has a form which has a handwritten account of date and cost for each procedure. She told me that wasn't acceptable. I have been going to this vet for at least 5 years. This is the only verification they give. She tried calling the office but there was no answer. She asked her boss if it could be used. "No" the manager said. The end. I will NOT reschedule. I spent a lot of time and effort already. I'll go back to my former groomer. read more

Courtney has done an amazing job with our dog and always makes her look even more beautiful! She answers all of our questions & is always so loving when we drop our pup off! read more

My dog was injured, and the General Manager Lied! Petco Grooming in Strongsville, Ohio. I noticed hours after grooming service that our dog had blood where she was sitting. I checked under her tail and there was a slash and clipper mark under the slash her vagina was red and a little swollen. I called Petco and asked the groomer, Leah, if there was something that they would recommend I put on her vagina, because it looks irritating, and noted the cuts at the base of her tail, and top of her anus by her vagina. The Groomer sincerely apologized, told me to use Neosporin on the area, but if it got worse to take her to the vet, and "Petco will pay for it". We ended up taking Chloe to the vet, they explained that the clippers were hot, and burned her as well as cut her. This led her to lick herself which also irritated the area, and she could either have a UTI or Vaginitis stemming from the injury. We had to put her on antibiotics. I contacted the GM at the Strongsville Petco, Matt, who told us that Petco will not be reimbursing the vet visit. Matt stated that he had spoken to the vet and understood that the injury was not 100% Petco's fault, and could have been due to a preexisting condition. I called Matt back, and he explained the same thing, and noted that because hair was removed from the vagina, she could started to lick the area and given herself a UTI. I noted that when I dropped Chloe off, her Vagina was normal, and after I had picked her up, it was red and swollen. Matt doubled down stating that to reimburse me, he had to submit a claim, and this would not be covered unless the vet stated that Petco 100% was at fault. I told him the vet had in fact told us this was due to clipper burn, and the cuts from the groom. He told me he did not know who he had spoken to at the Vet, but I could call them back and ask them to speak to him again. I called the Vet, who confirmed "NO ONE FROM PETCO HAS CALLED US!". I asked if they were sure, and they replied "Yes!". Legally we are not allowed to disclose patient information without your consent, all of our employees follow the same process. If Petco would have called and requested to discuss information, we would have called you to ask for permission to disclose the information with Petco. No one has called us to inquire about your dog. The vet confirmed also, if they would have called, "I would have explained to them that this was from the clippers being to hot more than likely burned her vagina skin, and licking her injury made it worse." The Vet called Matt after I got off of the phone with them, and Matt called again and stated that the vet told him it was not 100% unequivocally Petco's fault, so he would need to consult his Regional Manager to see if there is anything they can do. Not only did thy injure my dog, but the GM is lying to us as well. 100% Unethical- They had no issue charging us money, but when if comes to addressing injuries that they have caused, they are not so quick to resolve. read more

READ READ READ! I'm the kind of person who never leaves Reviews but this Petco deserves mine! So this Review goes for Courtney Trefney she works out of the Wadsworth Location as well. So first off I have a Family Of 6 Teacups Poms wish I tho bringing them to Petco due to it was a close to my House i could manage bringing them to the same person! Well lets be short! First time I brought Precious to Her She Cut her Back Right Paw making her bleed when i 8 years none of my Groomers Have cut or Done anything like that to any of my dogs! But accidents Happens! Second time I brought Brownie and Papi She went Home after She was done with the Pups Leaving them Behind in the back Room all Alone knowing Papi gets Seizures and can't not be alone! well I got to pick them up and There was nobody to come get them in the whole freaking store I had to go back there myself and get my own dogs!She said they weren't alone for to long well and of course the manager Alway try to cover everything up! I called her out and she said she her shift was ended and she needed to go Home! thats how much they care about your pups! Today Feb 26 Brownie and Maxi had an appoiment @ 11am and when i walk in as always theres is nobody to greet you and check in your Dogs!15 minutes in Courtney come out she acts like what are w doing today I told her I would like the same service you did last time and if you can use a different conditioner on my male dog because last time it felt like you just rinse him out and that was it! Well her attitude Drop Like well if you want that package is going to be extra! Im like well chose the package there fits my Dog! She keeps staring at the computer i Can feel the tension building up and I look at her told her this isn't a car wash this isn't a free service and your not doing me a favor cause I'm paying for 6 PUPS !Go ahead and cancel this appoiment! then before i left I requested speak to Leah the Grooming Department manager where Leah Honestly I believe this Department needs someone who really stands for the costumers needs! Once i was done talking to her I spoke to the store manager and what it really piss me off was like we can't use good conditioner on your dog unless you pay for that add on package otherwise we are losing money!So there now u have your own answer They Don't care about your Furry Friend @ all! Now there i got it all out out my chest i fell Better knowing they Lost 6 Furry Friends there every month and Tipping them $30-40 for every visit and Trust me if you want to Take A risk on your Pet Go Ahead! I be Posting my Review in Yelp as we speak cause this store Grooming Department Needs to Be Shutdown or find a new management Replacement together with the staff! $5.99 To use their Materials? Really? On top of that you Like A Tip I'm Assuming? PLEASE SHUT THIS PLACE DOWN COURTNEY TREFNEY- GROOMING ISIN'T YOUR CAREER IF YOU DON'T CARE ABOUT FURRY FRIENDS AND YOUR PERSONALITY WONT CLICK WITH CLIENTS! LEAH MAYBE YOU SHOULD STEP AND GET INVOLVE WITH YOUR CLIENTS LIKE US WHO PAY FOR YOUR BILLS! Never in so many years I have been so afraid on leaving my dogs in hands of this Grooming Department! Good Luck ! And don't try to cover up this review with something nice or and explanation because i have recorded everything on my voice record on my iPhone trying to uploaded it on here! sincerely Miss Matos! read more

This Petco store may have an assortment of food, treats, and toys for all different kinds of animals. But I am leaving this poor review because of their treatment towards their animals, especially chinchillas, in their store. These poor animals do not have the correct environment within the store. They are huddled in the back of their enclosure as far from the public as they can get, with very little hiding space, nothing to climb on or get away from the active environment as they are kept in an enclosure in the middle of the isle. According to RSPCA and other sites and articles chinchillas enclosure should be up to these standards... Housing Your chinchillas' home needs: To be large and secure - such as a secure room or large metal mesh cage, with mesh floors as well as alternative flooring such as solid wood. Chinchillas can damage their feet when spending long periods standing on wire mesh. Exercise space - chinchillas are very active and agile and need lots of exercise space. Make sure they have plenty of horizontal and vertical space to run and jump. Branches and solid platforms at different levels to rest and jump on. Make sure there are no uninterrupted heights greater than 60cm to stop them from hurting themselves. Toys - chinchillas like gnawing and chewing, so give them wooden, rope, cardboard and pumice toys to chew. Avoid plastic toys. A dust bath - give your chinchillas a shallow tray filled with clean fine sand or 'chinchilla dust' to bathe in every day - this keeps their fur in good condition. Remove or sieve clean after use to stop it from getting soiled. Nest boxes and hiding places - give your chinchillas constant access to hay-filled nest boxes to rest and sleep in. Provide hiding places so they can get some time to themselves or escape if they're feeling scared. Bedding - chinchillas need enough bedding to keep warm, and it should be safe if they eat it, such as good quality, dust-free hay. Don't give chinchillas nesting materials that separate into thin strands, such as cotton wool or similar 'fluffy' bedding products, as they can get tangled up in them and they aren't suitable for eating. read more

Petco - Pet Stores Near Me - Strongsville, Ohio

I live about a mile from the store and frequently walk my dog to the store. spent some time shopping and after checking out, the cashier informed me they no longer give customers bags. Ridiculous!!!!!!! I am supposed to walk home juggling multiple purchases. if they are worried about the environment they can use paper. Bad experience! read more

I took my 5 month old poodle puppy here for his first grooming and the groomer, Alyssa, was amazing. She is great with dogs, very patient, and she gave my dog a fantastic haircut. I couldn't be more pleased with the grooming services at Petco. read more

Visited this location because only one that had cats holistic med in stock. Went Friday night 3/11, thought a little pricey? Sat went back to stores website and the same exact product was $6.42 I paid $17.99 on Friday!! Ordered on their website, picked up today and returned EXACTLY THE SAME PRODUCT. Their explanation sometimes cheaper on line? Boy what a scam. BEWARE!! read more

I wanted to be sure I posted an Update for everyone to read...Since my last update, I HAVE RECEIVED a 150.00 Gift Card and a Check for 150.00 towards my Foundation. My Foundation is for Medical expenses. We donate to hospitals and rescue/shelters of our choice randomly but especially when we see an animal in need. I will shop with the 150.00 Gift Card against my better judgement at Petco, since I want to be sure it goes to the proper channels, I am not happy with this in full, but I have realized Customer Service and lack of respect is quit common in retail. Sadly. if you would like to help me help animals go to my website @ www.Pawitforward4dfoundation.com read more

About three months ago I went to this location to start my first aquarium. I needed all supplies and after cycling the tank I came back to get fish. Very friendly and helpful staff every time I come here. The associates always take time to answer my questions when I have them, and since this is a new hobby I have a lot. I have other animals as well and I can always find the supplies I need here. read more

I have been here a few times and everytime I had to wait or try to flag down employees for help. First time I needed to check out and was standing in the empty checkout line waiting a long time for an employee to ring me up. Second time came in with my family and needed to buy a fish to add to my large tank at home with only one fish. Tried to ask an employee for help and they said they would send someone over but totally ignored my request and kept on doing whatever they were doing.. My mother had to talk to the manager to finally get someone to come over and help us. Workers in the aquarium department are clueless about fish care. Worker told my mom that introducing new fish you can just dump them into the new DIFFERENT TEMPERATURE tank with the dirty tankwater from their store that most likely has bacteria from dead rotting fish! Any person who knows anything about fish should know you can't do that and you have to let the fish in the original bag of water float in the new tank for a bit to get used to the water and not be shocked! While I was waiting on the help I walked around the aquatics area and saw there were 3 DEAD betta fish in the tiny cups of death sitting out on the shelves for customers to see.. Some people may not think that's a big deal but to me personally IT IS. Fish are just as well as dogs or cats and they are LIVING creatures. Most of the cups has disgusting murky water and lethargic fish that are either dying or dead like the ones I saw. If you have time to ignore customers you should have time to take better care of the living creatures you sell! Also lots of reptiles housed together in tiny enclosure where they are nearly on top of one another. Over 8 baby Iguanas stuffed in a tiny enclosure that they have no room for there tails and literally have to sit on top of each other. Just Horrible. read more

I brought my dog in for bath, grooming and $26 Christmas package. To begin, I had to wait 15 minutes before being helped...I should have left at this point. The "groomer" recommended shaving my dog, I should NEVER have agreed to this, as he was left with an ear that keeps bleeding, his genitalia is swollen and he keeps licking himself, I am certain due to irritation. When I picked him up, I had to wait a lengthy time again before being assisted. I took him home only to find his injuries. I cannot express my concern over how poorly my pet was groomed. For the addl charge, he was to have his teeth cleaned, which I do not believe they were, he was to receive a bandana, he did not, he was to receive a special conditioning shampoo, I do not believe that he did. read more

Alex Sour in the grooming salon is amazing! She cares so much about my puppy Oakley and she has been nothing but helpful. She is enthusiastic, a total dog lover, and is great at what she does. I will be back to see her again and again! As for the rest of the staff, they always help me if I have any questions. read more

My wife and went their this past weekend 11-23-2019 to celebrate my pet birthday we went all out to find the cuties little outfit for our lil pincher's to take them to puppy playtime at Petco 'the lady who's in charge of puppy play she was so unorganized it was just a horrible situation their was a line customer waiting to have their pet to socialize with other puppy its was bad that people deciding to leave 'and complain our birthday boy never got a chance to socialize the lady started to picking her favorite customer for puppy playtime 2mins max playtime 'I wouldn't recommend this place for puppy playtime 'don't put yourself through this horrible experience until they remove this lady.... read more

Bailey tends to get nervous before s grooming, and Jordan always puts her at ease, and is so sweet to her!

Great experience, we needed help with a bearded dragon we got from a friend and employee Cathy really educated us about everything our bearded dragon would need. Our new dragon is happy and so is my family. read more

This store has poor customer service, and I would not return with my dog for grooming services - ever! We have a large breed dog, took him in for bath and groom ...1pm drop off ..,waited all day to hear back from them for pick up; 5pm rolls around and still nothing. I walked in the store, and she looks at me and says, "I need at least another hour and a half with him" ---Seriously? What dog takes over 5 hours a to bath and groom? This isn't Clifford the Big Red Dog! End of story: the bathed him, he went home damp, and NO GROOM! Find somewhere else to go is my suggestion. (my 11th month old Newfoundland was happy to see me) read more

i was just coming to buy some female beta fish and i left very unsatisfied. there were only three female beta fish and they were very overpriced which left me no choice but to go to pet smart. but other than that whole situation it's a very good store for any other animal but my point is, get more female beta fish. read more

I came into the Strongsville Petco because I was confused about the diet for our 7.5 year old Bassett Hound. Madie was a lifesaver today. She is professional, compassionate and goes out of her way to calm a nervous Fur Mom. I would highly recommend her as a dog trainer, a consultant, and a genuine person who really cares and knows dogs. Thank you Madie for making my day, calming me down, and steering me in the right direction. You are awesome. I am a fan...also love the Petco brand of kibble Whole Hearted. Great price...beneficial ingredients...and good for our dogs. read more

I adopted my cat from here and I regularly buy products for my pets fish and the cat. Staff is really nice, knowledgeable and helpful. I am very pleased with this store. Their fish are always in clean tanks, look very healthy and never seen a dead one like I usually see in many pet stores unfortunately. The other animals, birds, ferrets, rodents, reptiles look great and healthy as well. My cat is doing great, never been sick, very well trained and sweet. I observed with how much love the person responsible for the cats was taking care of them. Some products are pricey but there is variety and sales all the time. They have for example 1$ per gallon sales for fish tanks from time to time. read more

I went to buy a leash and I found one marked for clearance. It was normally twenty and it was clearances for ten. I took my leash to checkout and it scanned for normal price. I asked the girl to see if someone could check since it was clearly marked. She got the store manager and he peeled the sticker off in front of me and tossed it on the counter saying it's not on sale. I said that it was marked and he just pulled the sticker off. If it wasn't supposed to be on sale he should not have it marked and that that was false advertising. He said it wasn't on sale and that was that. He was incredibly rude to me as if I was the one trying to rip HIM off. I understand that it shouldn't t have been on sale but if you made a mistake in pricing that isn't my fault and you don't have to treat me like I'm stealing from you. I'm never going back to this store if that's how they treat people. What a jerk. read more

A friend and I walked into PetCo to quickly grab a bag of dog food, not knowing it was almost closing time. As we waked in a woman with short grey hair and glasses was standing at the entrance. She was very rude when she said "we're closing in a few minutes." My friend and I apologized, the woman then said "well is it going to be quick? Because we're closing." My friend stated we were there for a bag of dog food, we knew the brand already. The woman repeated that they were closing and stood in our way of entering, she had a very rude tone and told us to leave. We apologized, thanked her and walked away. I was in shock about how rude she was and what poor customer service that was. If she had a kinder tone I would not have had a problem at all, but she was so rude it really irked me. This is not the first problem I've had with this store, many of the older employees are rude. I will not be returning to this store. read more

The store itself is great, but the grooming experience was not good. Our 8 lb dog went in for grooming and came out with a deep gash over his eyebrow. The groomer did not tell us it was there, I found it when we got home. This happened about 5 years ago, but the groomer is still there. She's probably improved since then though read more