My review will be about the aquatic section. I have mixed feelings about this store. On one hand, there are some good aquatic workers who are very knowledgeable and make the best of a bad situation. When they were out of anacharis, (Critique #1: Frequently out of stock.) a worker was able to find me enough floating in the tank, bundle it up, and send it home with me at no charge when I purchased another plant. They do free water tests too. When one of the (not as good) workers dropped a fish, put it back in the tank, then accidentally sold it to me, the fish was dead by morning (obviously). I went back the next day, and a different worker let me have two adolescent fish that had just come in the store. That was nice, and my tank population was 4. But the two (not dropped) bumblebee platies died from unknown causes in a few days. It started with listlessness and then wasting away to death. But the new adolescent platies are active, and my water tested as safe at the store. The recently deceased fish would be covered in the warranty, but I don't think I'll go back for replacements. Maybe the new fish will be suddenly ill like the others. It is the nearest aquatic pet supply to where I live, but I may travel farther away for the actual fish. As a PetCo Pals reward member, you get a $5 coupon for every $100 you spend. read more

My dog has been there several times. They won't let you in back if you drop your pet off. I dropped her off for a bath come out and nail trim. They called me to say they needed me come back to get my big gentle guardian dog out of the kennel because they were afraid of her and didn't wanna let her out. They said she was vicious. She had to have been hurt to act that way. They blamed it on the weather. She's never been averse to bad weather, laying right out in thunderstorms. They always put some kind of scent on the dog that's not natural and I can't breathe when she's in the backseat. You have to bring in your own shampoo to avoid that. The last time I took her in I got my money back because they shampooed her but never rinse the shampoo in the dirt out. For days I was washing dirt off my hands after petting her. I would never use them again. read more

When I scheduled my dog's grooming appointment, I specifically requested NOT to trim his undercoat, NOT to use the Furminator, and NOT to do anything with his fur other than bath and dry. Then, when I left him at Petco, I repeated all of that, and the lady assured me it would be followed up on. However, when I went back to pick him up, his undercoat was completely gone, his fur was obviously trimmed, and he was behaving differently, as if he had been hurt. On top of that, I was charged for the procedure I specifically stated TWICE that I did NOT want. I could not have been clearer that his fur SHOULD NOT be trimmed. He is a Samoyed, and this procedure can seriously damage his fur and skin health. I am a veterinarian. My serious advice is not to bring your pets to Petco in Stillwater, Oklahoma. EVER. read more

Honestly I normally do not go to petco, but I really like this one! Tons of options for items,especially collars, food, treats and clothes! I think I shall come back! read more

Petco - Tons of goodies! - Pet Training Near Me - Stillwater, Oklahoma

Since moving to Stillwater, this has been our go-to store for my sweet whites tree frogs (Merry & Pippin). The staff is always so helpful and friendly & very knowledgeable! But my biggest praise goes to Dr. Annette Bushong. I wasn't sure if any vet would take me seriously when I scheduled an appointment for my sweet merry. He had the tiniest bump under his eye & she performed surgery on him & he came out his normal & handsome self! She has been extremely helpful through this process & very educational regarding the care and extra steps I can take for my babies. If you are looking for an amazing and dedicated vet, your pets are in great hands with her! Thank you Petco Staff & vetco staff! read more

Petco - Merry - Pet Training Near Me - Stillwater, Oklahoma

Recently went to Petco and bought some small items and when checking out was asked if I wanted a "bag" for my items which would be 10 cents. I declined and left with a handful of items. Corporate needs to learn that sometimes asking customers to pay money for a bag will lose business in the long term. Will never return to this store, or any Petco, if charging for bags. read more

I took my puppy (7 months old) to get groomed today. The groomer said that she would not let her do anything to her, which is understandable, but I still ended up paying $60 for what would have been a total of $76 for just her to bathe her and trim her nails. I would have liked to have a phone call whenever she started acting up so I could pick her up and go elsewhere. I wanted her face, paw pads, and bottom trimmed and did even get that. I could have given her a bath and trimmed her nails at home. Also, whenever I walked in to pick her up, the groomer was yelling at her, like no wonder why she will not let you go near her. I will never be taking my dog back here for grooming ever again. Also to mention, I took her here previously to get her nails trimmed and she did perfectly fine. I do not think who groomed her today should be handling pets if you are going to scream at them and scare them. read more

Unfortunately a 1 star rating is as low as I could go. So my experience with this pet I started a few years back. The year was 2017, I was just a high school boy traveling with the student council group. When we seen the Petco, we thought wow let's go check it out. We entered the store and immediately it did not pass the vibe check. The smirks of the cashiers made me feel uncomfortable. While looking through to small animals I found a feeder mouse that was super friendly. I decided I would like to purchase this mouse and keep him as a pet. The store manager had other plans. I asked for assistance and told them I would like to purchase this mouse, to which the woman looked at me confused as if she did not understand the words coming from my mouth. She then asked "do you have a snake?" To which I replied "no I would just like to keep him as a pet" Moments passed as the woman would not give me an answer or assist me with the rodent. Then another woman comes up and asks "what's the problem here?" I replied "nothing, I'm just trying to purchase a rodent" to which she says "oh I'm sorry these are feeders for snakes. We can't sell you one of these" I was getting frustrated at this point and continued to request they sell me a mouse. The manager then got rude and said I needed to have everything to take care of a mouse. I informed her I actually had everything already at home. She then asked for verification that I could take care of a rodent that's whole purpose was to feed to a snake. I then informed her "I live over an hour away, am I supposed to go get my cage and come back?" She replied "well I need to atleast see a picture of your cage to verify you can take proper care of the animal" I then said "so you believe I am unfit to take care of a rodent?" She then got an attitude and said "I'm not selling you a mouse, have a good day" I then got irritated and asked again, "Could you please get me the mouse, and I will be on my way." She then replied with "I'm gonna have to ask you to leave. All of you." So my entire student council had to leave the premises because that manager believed I was an unfit parent for a mouse. Long story short F*ck Petco. read more

Went to Petco for my Dog "Gunnar" grooming reservation today. The Groomer had a very bad attitude when I stopped at Petco a little early. He proceeded to lecture me in a rudely tone about time. I have been going to this Petco store for 3 years, and never have been balled out like this. When i corrected him of his bad attitude, he stomped off and cancel my reservation. Of course I asked for the Manager. Zack the Manager of Petco finally appeared, and took over the issue. He informed me that the Groomer would now do his job and groom my dog Gunnar. I told the manager that the groomer was very mad at me and I did not want to risk any injuries to him (Gunnar). I ask for another Groomer who was there, but they were already scheduled out today. I ask the manager about there policies on customer service, and employee, customer communication, and if Petco supported the Groomer bad attitude, and rude language. He in turn defended his employee, (I think it was because they were short handed at the time. Groomer had to much leverage on him.) I told the Manager we would let the Groomer style Gunner but i would hold the groomer, him, and Petco responsible for any injuries to Gunnar, and such was a felony. He then canceled my reservation that i'd made 2 weeks in advance, over being early by 20 minutes. BEWARE OF PETCO AND THIER EMPLOYEES!!! THEY DO NOT FOLLOW NOR UP HOLD THE OWN COMPANY VISION. https://assets.petco.com/petco/image/upload/code-of-ethics-2018.pdf read more

I took my pomerainain to Petco to get her cut. Oh my gosh it looked like a ten year old tried to cut it. Around her neck didnt blend in at all. It was the worst cut ever. So now we just buy Bellas food their and let the professionals cut her hair and thats not Petco. The boy cutting Bellas hair looked about 18 years old. They did give us 50 percent off the cut however. Lol read more

Spent about 45 to 60 minutes of my time picking out grooming products. Went to pay for them and the clerk did not know how to process a check so asked for help. The 'helper' that is a hell per from hell came out and did not know how to process a check either. So, I did not get my products, plus the second hell per was extremely rude to me personally. He even made guttural noised in my direction several times as I was beginning to walk away. Then he took the bag the items were in and lifted it into the air and dumped them on the counter?? Totally uncalled for, reported him to corporate headquarters. What a waste of my time and then to endure the quasi-rage of a 200 lb. toddler with a bad hair day. Afraid to go back! read more

Absolutely perfect service! The PetVet was so loving and caring to my cat. I could tell they have a passion for loving animals just like I do. I 100% recommend, I couldn't be much happier!!!!!! read more

My puppy loves this store. She gets to go inside and pick out her own toy. They have bulk cookies and treats and you can let your dog taste them before you decide which one to buy. She loves blue buffalo puppy food and they have that with a guarantee if your dog dont like the food or treats you buy, you can return them and get a different brand. They love animals and it shows. Thank you for making my pup feel welcome. We will be back often ! read more

This Petco has the food we love and the bully sticks we love, but the customer service is pretty awful. Lynne has a very rude, unpleasant attitude. I actually will NOT be coming back to this location because she was so arrogant and rude and made me feel like something what inherently wrong with me because I asked a simple question about reward dollars and because my voice was too loud for her liking (she PLUGGED her ears and abruptly jumped back with a disgusted look on her face when I asked a question -- how unwelcome could one make a customer feel?). As I and most people know, customer service makes or breaks a store. Though it may be little a dent, my family nor I will be coming back to this Petco and canceled both of our grooming appointments for our two dogs. Thanks, Lynn. read more

The customer service at the Stillwater location is beyond any other PetCo I've been to. The last time, the dog trainer Lynne took the time to help me find the right food for my German Shepherd who was having stomach issues. She was patient and very knowledgeable when showing me about reading labels and the difference between Wholehearted and other foods. She made sure we knew about the food guarantee and even helped me make a PALS profile on my phone to get my rewards for the sale that was going on. I will be back !!!!!! read more

I use to order my dogs prescription pills from Dr Fosters and Smith. Then Petco took over and I have had noting it trouble. I ordered my dogs pills 7 days ago. Got an email that it was suppose to be delivered yesterday. It was not. Call the 800 number and everyone is outsourced. Can barely speak English and cannot tell me the status of my order. Avoid petco at all cost for prescriptions read more

Fun pet store. They have everything you could possibly need and more. All kinds of products for all kinds of pets. Crickets? They've got 'em. Dog food? Yup. Take your pet inside, they are welcome. Bring the kids. Heck I'm a grown woman and enjoy peering in and seeing all the critters they've got there. read more

After a week of purchasing three fish from Petco, they appeared to have ich. Assuming that the ich came from one of Petco's tank because these fish were the only three fish in a newly set-up aquarium, I gave Petco a call. I informed them of the matter, noting that the fish were the only ones in the tank. The receptionist proceeded to inform me (after being put on hold twice) that the only options were to return the fish for a full refund or pay for the medication, "out of your own pocket essentially". Much more importantly, the receptionist admitted to having gouramis (one of the fish I purchased) that were diagnosed with ich. Concerning to anyone else? The ich obviously came from the gourami, which they sold me. I live an hour away and did not want to drive an hour just to give up my babies. A credit would've been thoughtful or even just providing the medication free of charge. Next time, I'll avoid the matter entirely and purchase my aquatic needs at a trusted store. For those concerned about my fish, I purchased the treatment at another store and they are okay so far. read more

Prices are a little high, but I still love the store. They have a huge variety of items that aren't available elsewhere in town. I'm not nuts about them selling animals, but at least people have to pay for them. The store seems to be clean and floor-employees are always helpful. read more

My puppy has been missing since January 11th her name is Heaven and she is dearly missed by our family. This review has nothing to do with Petco. They were very nice and hung up our flyer we brought in. And they have always been very helpful. However, this morning I reached out to Vetco which is where I had been taking Heaven to get her vaccinations including her rabies. I asked the lady on the phone after holding 40 minutes if the person didn't take Heavens rabies tag off her and was to bring her in for shots or something would they be able to tell this was not that persons puppy due to Heaven is under my name. The lady on the phone stated no there is no way we could. We don't pay attention to who's bringing the dog just that the dog is getting their shots. Thank you Vetco because you just lost a customer. I have never been so disregarded and felt like I was being spoke to like our Heaven was just a dog and not our family. She has a number for a reason and my name was always signed with her shots for a reason and that Vetco is because my baby girl belonged to me until someone decided to steal her from my yard. Thanks for the encouragement of someone/anyone could just walk in there with her and use your services with her rabies tag on and my name under her recorded. Again Petco this has nothing to do with you guys I appreciate all your help. read more