Great experience!!! I had just landed in MCO to pick up a rescue dog from the Bahamas and needed some last minute supplies. I placed my order while in baggage claim at 815pm. I secured my rental car and hurried to PETCO before the 9pm closing time. I was totally surprised that my BOPUS was bagged and ready to go. The staff member was amazing and friendly. Thank you for making my life a little easier. read more

Petco - On my way to pick up a rescue dog from the Bahamas. Needed some supplies. - Pet Training Near Me - Orlando, Florida

Horrible customer service. Very rude groomers. Not good with larger dogs. Especially young entergentic ones. .Will never ever use this store for any of my animals needs. Very very uneducated read more

One of the friendliest Petco I've been to. Very welcoming and the staff are knowledgeable from the grooming to the vet to on the floor help!

Mack was amazing. My 4 year old has been asking for a fish and I've been hesitant because I have no idea how to set up the tank properly. Mack spent her time with us making sure we got everything we needed. She was so kind and patient with my son. We also got to meet Chris the manager who was also very sweet and helpful. Great team over here. read more

Petco - Pet Training Near Me - Orlando, Florida

Stopped into this Petco in the Lee Vista Promenade this weekend on the hunt for a small, free standing doggie gate to keep the pooch from going upstairs. This particular location feels a bit small, but it was clean and well stocked while offering vet services, training classes and some adoption events. They didn't have any adoptable cats this time, but I know I've seen them there before. As for my gate search, I came up empty handed unfortunately. One thing I liked was the amount of pet apparel. The store near my home hardly ever has much in stock, and while I don't normally dress my dog up, I still enjoy checking them out. The location is great with plenty of parking. Staff were all friendly and wearing masks. read more

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Went to the grooming dept. to get my dog's nails clipped. They were so efficient and got me in and out. My dog isn't the best with other dogs and I always get nervous but they were so quick and told me when to come in to avoid other dogs. Would highly recommend, completely stress free. read more

Horrible groomers. Hurt my dog and then tried to hide it. Don't trust these kids with your beloved pets. If I could give zero stars--I would. read more

I actually have no problem with this place as a store which is why i'm giving 3 stars. I took off 2 because what I have a problem with is their employee Tessa who needs to get checked for having chronic attitude (btw this isn't a singular instance, it's happened on multiple occasions of me visiting the store). Every other employee at this store is so nice except for her. Don't bother asking her for an item or for a question unless you wanna be met with some of the worst customer service you've ever experienced. As someone who's worked retail I understand not everyday is a good day, but when it's every single time, it's an issue. Normally I wouldn't go out of my way to mention all this but every interaction I have with her is unpleasant and I leave the store upset. read more

My Petco grooming experience - If I could give zero stars, I would. From the beginning, we weren't welcomed inside of the store. When I approached the grooming center, the Spanish lady there was so unwelcoming and quite frankly rude. She looked so annoyed and made for a poor customer experience. When we were told to pick the dog back up, per one of the employees- we had to wait 10 minutes for the employee to return from lunch so we could pay for the service and grab our dog. I paid for a teeth cleaning, and the lady didn't know if it was done or not. What could have service is this?? They butchered my baby so badly. It looks like someone was rushing through it, and shaved my dog WHEN I DIDN'T ASK FOR THAT. Only a trim - which by the way looks terrible. Her tail looks like it was one cut & her main looks awful. So butchered. The back too. Just an overall poor experience. See the pictures for proof. Btw, this $90 of pure garbage. Thanks Petco. read more

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New, organized and clean store. Staff friendly and efficient. Goods were limited and full priced. However, have what you mainly need especially on a fly. They offer Vet services and grooming. They also offer adoptions of cats and dogs read more

Petco - Pet Training Near Me - Orlando, Florida

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I just moved to this area a year ago and my dog was recently diagnosed with cancer. He had to be put down a few months ago and i was happy that i found DR. Padin. He was very kind and helped us through the entire thing. We now have a puppy and bring him exclusively to Padin. I am grateful to have found someone who has compassion and love for his work, he is really great man! We can't thank him enough for how much easier he has made our lives! Thank you! Rip Gaston read more

Alexjerdo (spelling) horrible customer service and extremely disrespectful. She works n the grooming department and doesn't not need to be working with people. She mocked me while talking and did not care to listen to what was being said! Again, HORRIBLE! read more

We have been bringing our dog here for grooming a number of times and she is a medium sized dog with a calm temperament but every time we ask for her nails to be trimmed we get some excuse as to why it wasn't done. The last time I got so pissed that I literally bought clippers laid my dog down in the store and did them myself. Don't bring your dog there, they are subpar at best. @Petco, I want my money back for all the times your services did not deliver what I paid you for. I'm sorry my wife is to sweet to ask, I am not. read more

New, sleek and with a very boutique like feel this new location is a great place to stock up on your pet's needs. It's a smaller store for the chain, but it packs in all the essentials you would want. Staff is friendly and they greet you when you walk in the door. They usually have a couple people on staff, which is nice if you have questions. The parking lot is huge, so you'll have little problem finding a spot close by, especially for those of us who buy large dog food bags, this is a bonus. They have concrete floors so it's unique mix of boutique meets warehouse. Check out the treats area, they have a lot of fun items there. One down side is that due to the lack of size, they don't have any good sale or clearance areas in the store, so pretty much everything is full-price. Be sure to grab up your coupons prior to coming. Overall: A Loving the new vibe of this new location! read more

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I've been using the veterinary services with Thrive For which I pay a membership for a year and a half but this time I am really disappointed my dog came back home with vaginal bleeding when I call Thrive they said to go to a clinic or urgent care because they did not have space to see us yesterday or today and we were placed on awaiting list. I don't even know if they did a physical exam on her cause they took her to another room and did not even go over their findings other than pushing to sale the teeth cleaning she has a few lumps and the dr. Did not go over that I will not come back to this place or continue paying the membership read more

Petco - Bill paid - Pet Training Near Me - Orlando, Florida

This is a NEW location. They are pretty big, at least bigger than the one we have by our house. They had salt water fish tanks and in those tanks they actually had coral frags! The awesome and cool coral is difficult it find and they had it here! Way to go. There was a nice staff on hand and they were allow people to pet and hold guinnie pigs. I hate how Petco keeps the Long Rats under lock and key. They are fun to play with and watch run around. They only had 1 long rat so he or she was lonely. Store is still very clean and has that new rodent cage smell. read more

Petco - Pet Training Near Me - Orlando, Florida

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Went in looking for Churu for cats. Unable to find it on my own so I ask an associate who was stocking items. She had no idea what I was talking about and just said "if it's not on the shelf we don't have it". Made no attempt to look up the item, which as a pet store employee she should be educated about items they carry. But even if she wasn't she should have looked it up, maybe it could have been purchased online, or they could have ordered it for me, etc. But nothing. She didn't want to bother. So, I won't bother returning to that store then. Horrible customer service. read more

We have given this store several chances to get our business but every time we go there we hit another obstacle. From team members that aren't educated in their products to not offering published sales to internet down and not able to access our rewards account. We will not return. This store needs better management in my opinion. We have had much better experiences at the colonial drive store where the employees have been very helpful read more

Vetco experience - I had a scheduled and appointment for my 15 yr old dog arrived on time. The clinic does not close until 6pm. Was informed by the front clerk that I mistakenly clicked on the incorrect appointment type when scheduling online and only 15 mins were blocked out for my dogs appointment. Due to my concern for him a longer appointment would be required. I stressed to the clerk the fact that my dog had lost 3 lbs in two months, had soft stool for three days and was also vomiting. It was imperative for him to see a vet. Also let her know that I had to leave work early and drive home to get him, then drove 40 minutes to make it on time to the appointment. At that point an assistant came out and told me, the vet has no time to see him but it's important for the dog to be seen, she proceeded to had me a list for emergency clinics. (Knowing the ridiculous price difference of those clinics) Knowing that my fur child needs urgent attention, there is a vet here that we were scheduled to see. They just sent us away because the vet couldn't be inconvenienced to spend more time that what was scheduled. Its obvious this vet has no calling or passion for animals. There is no way I could see a pet suffer and not help. That being said, wish the vet and staff nothing but the same treatment they provided us with today for the rest of eternity. read more

I've read this store's reviews and still gave it a chance because my child's fish died and I wanted to let him have a living fish again. He's 5 and I wanted him to be happy. I saw the sign stating a certain type was 20% off. I looked for those fish, both available are displayed and dead. I looked around at the others. Several of the many displayed were dead, all others dead over $10. EVEN IF (unlikely) all dead just died this morning, any would have been purchased possibly for an excited little boy or girl to bring home their new fish in the last couple days to have it die today. The fish that were not already displayed dead were barely moving, besides maybe 2 out of 20+ fish. How many kids have gone home from this store with a live new fish they name and give a home to just to watch it die shortly after whether it's within a day or even week. This store is disgusting on every level, from management (if you can even call that employee a manager of anything) to animal care. Please take this warning seriously. These people absolutely do not care and under no circumstances do I think its only fish they don't care about. read more

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I placed an order online as I couldn't leave the house, my dog had puppies an I needed to be with her, the order arrived and was incomplete, I called customer service and they told me the item (a nursing bottle) was out of stock so they deleted the item from my order, I told customer service what good is puppy formula without a nursing bottle, customer service told me if I was not happy to take the formula back the store for a refund, I went to the store and they didn't want to issue a refund but give me a gift card, I told them no, I paid cash (paypal) I expect cash as I have to go to Pet Supplies plus to get what I need, the cashier called the manager, the manager came to the counter and right away was on the offensive and extremely rude, she told me to accept the terms or she will have me physically removed from the store, she threatened me, in the end I got my cash refund and got what I needed at Pet Supplies plus. I'm use this Petco location three to four times a week, I haven't returned since. read more

Honestly save yourself the trouble and go to the E Colonial location. The never have anything in stock or available and I don't mean specially items. Puppy food, cat food... basics. read more

Spacious and new feeling. When ever we stop in the store feels fresh and looks so clean. The staff is pretty friendly and we usually get asked once if we need help with anything. We've never had any problems here with employees. Just grumpy customers. So they get bonus points for having to deal with that. This Petco is right next to Epic movie theaters, Michaels craft store, 5 Below, and a bunch of restaurants. So it's a great spot to go have a fun time , eating and hanging out with friends, even catching a movie. read more

To everyone looking for a Vet who cares, please think about this review! I went for a recheck today for my dogs ears, and no one was in the vetco area at 12:19 when I arrived and sat down with my dog. Both vet rooms were full, and there was no one to greet me. When the vet tech came out of the room with another customer she said nothing to me, and then as the other customer was watching she told me it was 1:30 pm and the Doctor did not have time to do the 15 minute recheck on my dogs ears. Everyone that works in dog care at this store has a bad attitude. I would suggest getting rid of all the employees in dog care and send them to Disney's Pixie dust training. When you pay a lot of money to take care of your dog, and the care is terrible it makes you want to go somewhere else. Please watch how your dog is treated here! Appointments don't mean anything and this is just a uncaring place to bring your best friend, your dog!​ read more

Not the largest Petco but has your basics. It looks like they're renovating so I'm looking forward to seeing what it could be. They have a few reptiles and fish but they never have birds in stock. Make sure to stop by the doggy bar for some treats! read more

Petco - Pet Training Near Me - Orlando, Florida

Did an online order for pick up, checked the official website & google which stated that they close at 7pm. Got there at 6pm and they decided to close an hour early. So, I wasnt able to get what I needed. Very frustrating. The website says to call when youre outside so a team member can bring you your order - that is the point of this! Next day, called 3x and they kept hanging up on me. So I had to go inside and pick it up. Inconsistent service. read more

Don't bring your pet here. Possibly for the bare minimum like shots but if your pet is sick and you call this location, they won't have any sympathy for your pet other then tell you "they can't give you legal advice over the phone but to bring your pet in" they just want your money. read more

Horrible customer service when calling to grooming, even worse service from the manager that couldn't take a call to help grooming when they were busy. Instead of being apologetic he claimed "he didn't know," however everyone in the store can hear over the intercom there's a call holding for grooming (I know this because I heard it while I was inside) Bummer their prices are good in grooming, but clearly management doesn't think team work is important. read more

Kori (trainer) & Mia (groomer) are awesome they go out of the way to make my puppy comfortable

This review is just for the groomers. We came here a few times for our dogs to get their nails trimmed, but now drive a little further to the E Colonial location where we have Crystal see our difficult pups. (She's the best!) At this location, I always saw the girls rolling their eyes as they took care of my dogs and it would take triple the amount of time as the other location because they didn't know how to keep them calm as they shook and tried to get away. They gave us the "advice" of touching my one dog's paws more to make him less sensitive... I literally do this every day and he has no problem, so this is not the issue. Other than that, the cashiers are always pleasant and helpful. I just wish all people who worked with animals would take the time to learn how to calm down scared pets instead of complaining about it. read more

We love Petco and all the services they provide. Our fur-baby loves Cassey as she takes the best care of him during all his grooming visits.

Cassandra has been grooming my Min Pin for over a year, and is the best. My dog has typical shy Min Pin tendencies, but when Cassandra first met her, she picked her up in her arms and let my dog know she was welcomed. I cannot stand places that drag dogs to the back! Cassandra grinds her nails like a pro, and was even able to polish her nails for the holidays. My dog recognizes Petco but is less resistant at the door and as soon as she sees Cassandra is cool with it. These grooms definitely helped her with people skills, and I truly appreciate Cassandra for being so loving to my dog. I have had to use another groomer there once, and still they picked her right up and made me feel comfortable about her stay. Overall love this Grooming Salon! read more

The store is clean but unfortunately the cashier Naomi had a terrible attitude not welcoming when it come to servicing the customers. Asked a simple question and it felt like I was a bother to her. Very unprofessional. Other than that the store was clean and the other workers were respectful. read more

We took our French bulldog to Cassandra for grooming and man was she so great! She was kind, sweet to our guy, and answered so many questions for us. When picking our guy up, she told us about the services we did, how he reacted, and future suggestions. I know I'll definitely be taking Pabst back to her! read more

Store is brand new and organized but 4 out of the past 5 visits I've been unhappy walking out. They need to improve in their customer service big time. I thought with it being a new store the customer service would be on par but that's not at all the case for this store. Today I waited at the register for several minutes before I asked one of the groomers to page a cashier, 3 minutes later a cashier shows up- didn't apologize for the wait and didn't even thank me for my purchase. Closest store to my house so can't say I'll shop somewhere else but just really disappointed in this store. read more