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Petco

2.9 (36 reviews)
Closed 9:00 am - 8:00 pm

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

Petco Photos

From this Business

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Reviews With Photos

Mary G.

I called ahead to see if they have a silver bone pet ID tag... Matt told me they carried them, however, my mistake... I didn't ask if there were any IN STOCK. Once I get there, I don't see any of the kind of tag I need. I asked a guy at the register if he would please come and look to see if I'm just not seeing it or if it's not there. Nope, it's not in stock... I asked him if he would help me contact another location before I trek all over Nashville. At this point, he's speaking with another employee and voilà, CAT comes to my rescue... she looked in a drawer near the checkout register and found the kind of tag I need. But my problem wasn't solved there, the font options are nothing like what is advertised on Petco.com (see picture attached)... She said the font options in the tag making machine are universal to all Petco Stores across America. Bottom Line: a) CAT IS A ROCKSTAR: If you need any reliable help when visiting this store be sure and ask for Cat. b) Website font not an option in actual store: Unacceptable, false advertising!

This is the best photo I could take before his amputation when Blue Pearl kindly allowed me to see him.

MY DOG HAD TO UNDERGO AMPUTATION AS A RESULT OF THEIR GROOMING. Really wish I could give this negative stars. My dog is well-behaved and has 4 yrs of groomers praising his training. He's gone to multiple training classes and I groom him at home regularly and he sits still. The entire team at this petco was absolutely & ridiculously undertrained and underprepared to handle the situation when their groomer (Sara Eagle) cut off my dog's back paw's dewclaw. I was told they by Cat/Kat (you'll learn later) that they don't have a General Manager I can discuss this with. Jay called me 2 hours after I dropped my dog off with 0 information - likely because he wasn't given any information himself. Jay told me they were taking him to a Blue Pearl in Franklin and after I informed them there was a closer one, they said they couldn't take him there because it was not available (I heard a back and forth speaker convo between Jay and Cat/Kat trying to figure out why she hadn't looked into the nearer hospital). I drove over half an hour to the Franklin Blue Pearl immediately only to learn from the Blue Pearl team after 10-15 minutes that Petco had decided to take him to the Blue Pearl I informed them of (nobody called me from petco to tell me this). I called petco and after a brief hold, Jay answered and told me he did not know where they were, and after calling Cat/Kat (again I hear their back and forth over the speaker) he was informed for what seemed to be the first time that I was to drive 30+ minutes back to the Blue Pearl they were actually at. When I got there a woman who I had never met or talked to was sitting there texting on her phone (I learned her name is Cat/Kat after asking but she refused to give me her last name "I don't have to give you my last name" is what she said when I asked for a business card). She informed that they were more than willing to give me a FREE BAG OF DOG FOOD to make up for this incident. Before I had even seen my dog. Before I was even sure he was well. That's the level of training they have. Cat/Kat also informed they have no official list of nearby emergency vets and she simply looked up blue pearls on her phone and she had only seen the one in Franklin AND THAT WAS WHY she didn't think to go to the one nearby. And it was me informing them that made her realize where she was to go. She had 0 compassion, 0 kindness or understanding, 0 willingness to support me. And yet she informed me that she was the only person I could talk to about this incident. It was disgusting to sit in here and hear Cat/Kat offer me a free grooming with a different groomer to make up for it. With no information as to what would happen to prevent this from happening again. I am appalled at the way they have treated the most precious thing in my entire life. I urge you to never take your dog there ever. Injuries happen and I first responded with understanding and grace, but it's the way they handled the injury that is absolutely distasteful and broke my heart. BY THE WAY THE BLUE PEARL TEAM INFORMED ME that Cat/Kat's excuse as to why they hurt my dog is because they "didn't know the dewclaw was there". The Blue Pearl team was appalled that someone who should be trained on a dog's anatomy could even say that and that I was offered a free bag of dog food for my troubles. My dog's entire dewclaw was amputated as a result of this incident. Please, please, don't take your dog anywhere near this place. I'm begging you. There was no thought into what they would do to make sure this never happened again. They don't even have a printed paper of nearby emergency hospitals. They aren't doing the bare minimum to care of your baby. And if this happened to you here, I urge you to leave a review so that people won't have a similar experience.

Flower Child ..

I live between the petco in Hermitage and the one in Bellvue. None in between. So it's kind of a trek for me to go for cat food.. Thank goodness the staff in both stores are very nice. I drove out to this one, in Bellevue for the Indigo Moon dry cat food and thank goodness it was in stock. I can't settle for anything less. The store is clean, wide isles, knowledgeable staff.. They know exactly where everything is kept. If I'm back this way again, I will be sure to stop in and get my needs. *** I really appreciate clean stores with no odor.. and this one has no odor.

Freshly groomed!
Mindy S.

I love taking my long haired dachshund to petco grooming! Cason (the groomer) is always so nice and she comes out looking and smelling fantastic. He also helps us prebook our appointments so we can make sure she's getting taken care of. Take ur pups to Cason, they'll be in good hands!

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5 months ago

Took my dog in to get new lamb chop babies . Only toys she likes . They had Christmas ones .

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Petco C.

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4 months ago

The managers were so nice and easy to work with! One manager offered to help me get some stuff I bought to my car, greatly appreciated!!

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7 months ago

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Ask the Community - Petco

Review Highlights - Petco

Debby is a wonderful trainer who runs the training classes -- she has been awesome at helping me and my pup master training!

Mentioned in 2 reviews

Read more highlights

The Pampered Pooch Pet Spa & Resort

The Pampered Pooch Pet Spa & Resort

(56 reviews)

We have a 10 month old mini Aussie Shepherd. She needed a full grooming. The Aussie breed has an…read moreundercoat and fur. Thus, you have to be careful when grooming them because you could damage their undercoat and fur if you use mechanical trimmers. We picked PPPS because of the positive yelp reviews. We booked our pup for an appointment. PPPS uses text to communicate with you and the communication is excellent. PPPS needed vaccine records and many additional details to make sure it was safe for all the other pups at their location. We dropped off Zoey and spoke with the groomer (Bree). Bree was very aware of how to properly groom an Aussie. We had a brief conversation about what we wanted and believed Zoey was in capable hands. When Zoey was done, we got a text to pick her up. I was greeted upon arrival and Zoey was led out to me right away. Zoey looked fantastic!!! Bree groomed her exactly the way we had discussed. Zoey looked even better than I had hoped. I gave Bree a $20.00 tip. When I brought Zoey home and my wife saw her, my wife loved the grooming. My wife's only complaint was that I should have given Bree a bigger tip. I will fix that the next time we bring Zoey in for a groom.

Diesel has been going to PP for doggy daycare since I adopted him from MTGSR five years ago. The…read moreteam here is amazing. Dawn is fantastic with him as are the other employees there. He's not an easy dog but they have done amazing with him. When he was diagnosed with a hereditary eye issue, I was worried about having to board him as he requires eye drops twice a day to keep the condition treated. They didn't hesitate and said we will be sure he gets them as needed when he boards. They are amazing and I wouldn't take him anywhere else!

Petco - pet_training - Updated May 2026

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