I don't know why they have bad reviews. The grooming staff is very friendly. It's always clean, they know all the dog's names, and my beagle adores her usual groomer. She gets so excited as we pull up to the store. She doesn't like me doing her nails or bath so they are my hero's. The staff at the main checkout is also very nice and they are always happy to answer questions. read more

I recently had a bad experience with the Vetco at this location, where they sent me home with the wrong medication for a senior cat suffering from chronic kidney disease (CKD). After Logan's appointment, I was given what Vetco staff told me was a potassium supplement. A few days later, I noticed the bottle was actually labeled Vitamin K-1. My regular veterinarian later confirmed that Vitamin K-1 is not potassium and instructed me to stop giving it immediately. To be fair, the chemical symbol for potassium is "K," so perhaps this was an honest mistake. Nevertheless, dispensing the wrong medication to a pet with a serious medical condition is completely unacceptable. What was equally disappointing was the response afterward. Because Vetco only operates certain days of the week, I contacted the store and asked to speak with the general manager. Instead, I was connected with a merchandising supervisor because the GM, Charlene, was unavailable. I explained that I would stop by the store in person to discuss the medication mix-up. When I arrived, I was told Charlene was in a video meeting with her district manager until 11:00 a.m. and could not make any accommodation to speak with me. The apparent lack of urgency surrounding a medication error involving a customer's pet was shocking. Mistakes can happen, but accountability and concern should follow. Based on both the medication mix-up and the store's response, I will not be returning to this location. read more

Love this location. They have wide range of selections for all household pets. They also have dog bathing services. No self service available. read more

Petco - Ferret - Pet Stores Near Me - Las Vegas, Nevada

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First time shopping at this store, and unfortunately, I experienced the WORST customer service from Manager Sharlene and cashier Kiki. Petco really needs to put up a sign clearly informing customers that certain prescription or veterinary diet foods require a Petco Vet Card before purchase. Otherwise, shoppers waste their time picking out products they aren't even able to buy. I've purchased sensitive-stomach dog food from numerous stores and have NEVER been asked for a vet card until now. When I questioned the policy, the manager's response was that it varies by location. Seriously?! If this requirement varies by location, then customers deserve to know BEFORE shopping. A simple sign at the entrance or near the products would prevent unnecessary frustration and wasted time. Very disappointing first experience. Petco, please do better and make your policies clear to customers! @petco I couldn't reply to your comment. Just be more helpful and considerate of the customers.. PLACE A SIGN read more

Petco - tropical My husband and I went to Petco on Tropical hoping to find a Syrian hamster. The first time that we went we had a gentlemen help us and he was extremely knowledgeable about hamsters and just animals in general. We talked with him for a good five minutes. We didn't find a hamster the first time, but we came back a couple of weeks later. This time a woman helped us and she let us interact with all of the Syrian hamsters - and there were like 20 of them. Finally, after going to pet store after pet store - we finally found our new hamster. He's a black and white Syrian that we've named Mario. He has a huge cage/house. He seems to be really happy with the set-up. We've had dwarf hamsters in the past and we both had Syrian hamsters when we were young. He's burrowed straight into our hearts and we are proud to call him family! Kudos to Petco on Tropical! You made our family that much more richer for our new family member! Also, the store was clean, the cages were clean, the animals were all healthy, the service was paced just right for us - not too fast, not too slow. We got all of our questions answered and they made sure that Mario was going to a good home. Thank you! read more

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KiKi needs to be fired , terrible attitude every time I come in the store, she does not need to be around people or dogs.

Big store with lots of options. Staff is friendly. Animal area was kept clean and appealing to look at. Went in for live worm for fishing and found what we needed read more

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Well, it's been over a week since I posted my original review. Someone from corporate responded almost immediately and gave me a phone number to call. Well, although barely able to understand the person who answered the phone, I gave the EXACT same report again and was told that someone would contact me within 48 hours. Hello? Still waiting..... thank you for asking (not) but it only took four days for my dog to be able to walk without obvious pain. Shame on you! Very poor customer service. read more

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Thank you Joe Charlene Cynthia Elayne you're always wonderful. And the store is very clean all the pets there are well taken care of and they work so hard to keep it clean. Great customer service. Thank you read more

Glenn and I came in looking for some dog food for him so many people came to help us. It was fantastic so I got him a new leash, a new collar and I cannot think of the dog food I bought. They had chicken in it. A lot of chicken, but I do not remember the name of it. read more

Petco - This is my buddy Glenn. Glenn and I went to Petco. Everybody loves this little dog. He's so cute. - Pet Stores Near Me - Las Vegas, Nevada

I had to ask for dog brushes and was directed by a nice gentleman. Turns out he was the manager. Got a couple of things. I did get a dog brush. It was right in front of the dog area. I saw dog brushes in the same area priced differently. 3 peeps were chatting, when I turned to ask a question, it was clear I was interrupting their conversation. When I took my purchases to the front the cashier said the brush was $14:99. Nope. It was on the hanger with other brushes for $4:99. The cashiers response was " oh yeah they put them in the wrong place all the time." Nope. I asked for the manager. I showed him where they were. He honored the price. I'm sorry for forcing the issue on the price, but if your cashiers response is "oh yeah they put them in the wrong place all the time" that needs attention. I did appreciate the manager taking care of my issue. read more

Very rude experience at the grooming area. I took a quick photo of my own dog, and the staff member immediately responded in a confrontational way, saying, " If there is a no-photo policy, that's completely understandable--but it could have been explained politely. The attitude was unnecessarily aggressive and unprofessional. Very disappointing customer service. read more

I love coming here for our fish (and to look at all the cute little animals). This will be forever my place of business for our fish not only because how clean they are (one of the cleanest fish tanks you will find) but also each time I've visited Tray has helped me and he is just phenomenal. He is friendly, kind, sociable (but not over the top) and he was so kind to my very active 6 year old. Because of him I will drive the extra trip to come to this store only. They have such fun interactions for the kiddos too, where they can go inside little bubble domes to stand "inside" the animal cages. It's just an overall amazing experience! read more

I take my doodles here for grooming, the groomers are great. They always leave my babies looking sharp and smelling good. Prices seem to always go up with inflation would some way decrease. Treats for dogs are sometimes on sale and same for dog food. Vetco has been closed for awhile not sure when it will reopen. read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

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clean the bedding every once in a while. This hamster was chewing vigorously for at least 15 minutes straight while i was there. Animals look stressed. read more

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When they say customer service makes a difference.. They mean it.. At instant 2 employees were rude when I was trying to ask a simple question about the guinea pigs and was just dismissed.. left and won't be back lost my business for sure.. read more

Petco stopped selling rabbits in 2008. They are back at it, selling them again. Please sign and share. Petco is officially selling live rabbits in their stores again, after over a decade of promoting rabbit rescues. This is a massive step backwards, and here's why: 1. Underage Neutering Employees claimed the baby bunny on display is a 3 month old neutered male. Neutering at 3 months is highly risky, as rabbits typically reach sexual maturity between 4-6 months old. Neutering early can lead to stunted growth, hormonal imbalances, improper bone growth, and death during sterilization. It's clear Petco is pushing underage neutering in order to sell baby bunnies while they're still small and loaded with the "cuteness factor." This is bad practice and most veterinarians refuse to neuter under 6 months old. Are the veterinarians they're using qualified exotic veterinarians? How many have they lost due to underage neutering so far? And since they're only taking males, what happens to all the females the breeders produce? 2. Price Tag vs. Adoption His $250 price tag isn't deterring customers because at least 1 bunny has already been sold at this location despite the program just starting. What Petco isn't telling you is that rescue organizations like ours offer neutered, fully vetted rabbits for $100 or less. Why pay more for a rabbit that has likely been subjected to risky underage procedures? 3. Questionable Breeding Practices Petco's sign claims the rabbits are "responsibly bred," but where's the proof? What's their criteria? Are these rabbits sourced from high-volume breeders where profit trumps welfare? We'd like to see pictures of every single breeders setup. The term "responsibly bred" is entirely meaningless without transparency. Anyone can claim to be responsible. Puppy mill breeders claim it all the time. 4. Misleading Breed Names The sign also labels this rabbit as a "miniature" breed. Why not specify the actual breed? The use of vague, cutesy names like "miniature," "teacup," and "teddybear" is misleading. These aren't real or recognized breeds. Petco uses these names to make the rabbits more marketable. 5. Enclosure Failures The rabbit's enclosure is a dumpster fire. You'll notice that there is zero enrichment. Rabbits love to play and need lots of mental stimulation. Why does this bunny have zero toys? The houses are too small and see through, offering no real comfort or security. No matter how scared the bunny gets, they will not be able to hide from customers. There is a water bottle instead of a bowl. Rabbits naturally drink from bowls. Bottles are unsanitary, like drinking from a dropper, lead to dehydration, and more. The entire enclosure is also set up like a litter box and there is no actual litter box. This means the bunny will not be litter trained when they are purchased and will walk amongst its feces in the meantime. If Petco can't even create a proper enclosure for the bunnies, how do they expect customers to set up? 6. Diet Disaster Petco is feeding this baby bunny bell pepper and Brussels sprouts. Let's talk facts. At 3 months old, their diet should consist of unlimited hay, fresh water, and small portions of leafy greens like romaine or green leaf lettuce. Other veggies should be gradually introduced 1 at a time, the size of a thumb nail or less to ensure they do not cause G.I. upset. Brussel sprouts are cruciferous vegetables high in sulfur, which can cause gas and bloating in rabbits...especially in young ones. We do not advocate for feeding cruciferous vegetables at all. Are the employees prepared to deal with G.I. Stasis? Do they even know what it is? Bell pepper isn't inherently dangerous, but high in sugar, so shouldn't be given to a 3 month old rabbit in such a large quantity. They are exotic animals for a reason and Petco is already setting both the bunnies and customers up for failure. This is the beginning of what will likely be widespread neglect and suffering if they continue to sell rabbits. We urge you to speak out, educate others, and support rescues. Petco no longer has our support and we hope they don't have yours either. They're already botching rabbit care and this is just the start. Hold them accountable. What can you do? Sign the petition to stop Petco from selling rabbits, email or call to explain why this is unethical, and file a report with Petco. Sign the petition here: https://www.change.org/p/end-the-sale-of-rabbits-at-petco-stores-nationwide Email Ethics@Petco.com Call 877-738-6742 You can also file a report here: http://PetcoHotline.com read more

I would like to say jeanette in the fish department It's an awesome employee that you guys employ.....She has so much knowledge in the fish department set me up with a good water filter,and explained a lot of things to me i didn't know. . Please give her a raise.I don't think you'll find Is a better person for that department, while the other girl that works with her was brain dead,looked hi walking around stumbling not knowing anything ,or trying to listen and learn...shouldnt be there. I'll never ask that girl anything.... Jeanette taught me a lot of stuff... Please give her a raise, she does 2 jobs in one.Thank you Janette.... read more

Ordered 3 bags of litter, they only chose to fulfill 1 bag for no reason. Manager kept telling me she'd refund me, but wouldn't just fulfill my full order because of a system error. Insisted on wasting my time by stating I needed to place a second order to receive my other 2 bags, and I explained that splitting my order would remove the online discount I received for placing a large order. She didn't care. What's the point of shopping here when Chewy charges the same prices, doesn't waste my time, and ships right to my door? That's right, there is none at all. read more

All the employees were so nice to Duke. He was used as a training too for another dog. He was so well behaved in the store they gave him a good boy discount. He took his treat out the store and carried it all the way to the side walk read more

Petco - Duke enjoying his whimsie treat - Pet Stores Near Me - Las Vegas, Nevada

The guy feeding fish couldn't I.D. a fish wich I know to be a specific breed of tetra, he did the right thing and went for help the lady who came to help me said that this fish was a Brilliant Rasvora and the price was 2.99 so I said if you give em to me for that price I will take them as I was shopping for gravel food and some other thing aquatic. Any way she put the number on the bag of a harlequin Rasvora x3 while the hole time not knowing what fish it was she even called someone and still lied stating "those are definitely tetras" any way don't bother with this store they have no knowledge and will lie and cheat you just because., the fish was a con Rio Terra and still more expensive than what I payed but the bait and switch just because ? Unreal read more

So it's hard for me to really rate the Vetco because Ethel lady at the front desk was off-pudding. The tech was great and she saw why my baby was whimpering and it wasn't the reason I thought it was so that was awesome. read more

I will not lie I only come here because of 1 groomer, that's Sarah Rose. Excellent customer service and attentiveness she truly cares about a persons fur babies! My dogs love her and I trust only her completely with them. I have to say if you want an amazing groomer she is it, you can tell she enjoys her job but definitely loves her customers, and that's my fur babes and yours! read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

The cash register people one in particular need better training on how to treat a customer and not accuse them of stealing the dog food

I recently had an unsettling experience at the Petco location in 89149 that has left me deeply disappointed. After receiving some initial assistance, Joe, the manager, suddenly refused to provide dog food and service for my snake, despite there being no justifiable reason. The entire incident was captured on tape, which clearly shows the events as they unfolded. What stood out most to me was Joe's biased approach in handling the situation. Several off staff members as customers started the incident as scene on tape and Joe did not witness that. He. Made an assumption. There was an off staff manner telling her friend to stop on tape, Joe as a leader missed that and a made assumption and clearly on the tape as well as the register guy did not want to interfere with Coworker being rude and remained silent.. His actions were not just unprofessional but also indicative of poor leadership that he could not solve the issue while his boss needed a vacation that was over due in all aspects of work life life balance. Good job Joe.... Instead of addressing the matter with fairness and objectivity, it seemed that personal emotions and bias clouded his judgment. This is particularly troubling in a customer service role, where every customer and their pets should be treated with respect and without prejudice. I haven't yet reached out to anyone else about this, but I feel compelled to share my experience. I talk to Joe and he said " I sent the tape to Cindy" doesn't even realize his co worker he has bias with and her customer off duty starters it all. As customers, we are the backbone of any business, and we deserve to be treated fairly and respectfully. Additionally, the well-being of animals should always be a priority, and any sign of bias or hostility towards them is unacceptable. I hope that this review serves as a wake-up call for better leadership and more equitable treatment of all customers at this location. Joe's behavior was not only disappointing but also a poor reflection of what should be expected from someone in a management position. read more

I have exotic birds and was very disappointed with the bird food selection. They only had the low grade bird food and wasn't what I expected from a pet store. If you are looking for high and dog food or cat food this is the place. If you're looking for quality exotic bird food go somewhere else. read more

Hey folks, if you give Petco a bad review for grooming services or poor customer service you'll get BANNED! Apparently, it's perfectly okay for The grooming staff to beg for tips, gripe about additional service fees imposed by the company that are not passed on to employees and not provide information about required vaccines before making an appointment, however as a customer, I can't express dissatisfaction or complain in a survey? WOW! Per Kristi the manager and Sarah Rose/Karen1, it would be better if I don't bring my pet back to Petco on Tropical Parkway. When I was finally able to reach Kristi/Karen2, the manager by phone, I was told something like "I made Sarah Rose/Karen1 uncomfortable ." Sarah's//Karen1 voicemail said I was being asked not to return based on my last review. Which is it? The survey or my frightening presence? Could it be the color of my skin? Is that why they're sooooo uncomfortable that speaking to me via phone or in person isn't an option? For the record, the manager told me that Sarah Rose/Karen1 conveyed this information to me during my last visit. This is a LIE! It's not that I'm sad to lose the subpar service I've received the last few visits from this Petco. It's the lies and the full on avoidance to resolve their poor customer service, that is frustrating, disappointing and bewildering! I do not recommend that anyone use this location. My dog and yours are better off to avoid this cess pool of possible racially based quality customer service! Note, due to a discrepancy about my dogs vaccination status on a prior visit, I was upset and I left. I didn't use inappropriate language,although I did express dissatisfaction about not receiving the information before my 8:00 am appointment for which the grooming staff arrived late. An appointment made on my day off. On the next visit once the required vaccines were updated, I apologized about being upset. However, I still think the Vetco records and Petco grooming records should be synced to show to vaccination status or grooming eligibility. With today's technology, is that such a phenomal task? Some people suck! Most certainly this Petco's grooming staff and management sucks! My money is better off in another place! Goodbye to the tip begging Karen-groomer and Karen-manager read more

Billie beyond words i want to say thank you. i currently have a blind leopard gecko that i got from this location. It is emaciated beyond belief and i was worried he may have crypto. took him to the vet long story short we found out he is blind. Billie told me that she saw him the day before we purchased him she thought he was blind and told a manager and we ended up buying him before they could do anything to get him help. i called yesterday and spoke with billie and she was nothing but the biggest help. Petco gave me the option to if you will "trade" him out for a healthier one, and i wanted to keep him. i asked for a discount and they gave me a sample of critical care to help for free. i would trust every single one of my animals in the hands of billie. she has amazing customer service and apologized for the confusion it was when i walked in. i can truly tell she wants nothing but the best for my animals health. thank you so so much. It makes me feel really good that someone like her works with the animals because i know she cares you can see it all over her face she wants to help. read more

Petco - leopard gecko - Pet Stores Near Me - Las Vegas, Nevada

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I've been here a couple of times and the past few times I've had to use their bathroom, it looks like this. There is literally blood and poop on the floors and walls and it seems like the staff and management care very little. I wouldn't even let my kids in here. The Petco in Summerlin has a one room bathroom and it's always nice and clean and their employees seem to care more about their customers. read more

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Customer service in the grooming department is trash! My husband dropped off our dog in August for grooming and reported to me that the groomer was giving him a hard time for dropping our dog off a half hour early since he was on his way to work and I was already working. They took the dog but husband was upset about the treatment he received. I tried to drop off our other dog this morning and after waiting 7 minutes while 2 groomers attended to their dogs and didn't acknowledge I was waiting, nor was there anyone coming from the back, Ashley finally came out and asked who I was checking in. I told her and she responded with "well your groomer doesn't walk in the door till 9:30 so she'll take care of you when she gets in" to which I responded that I needed to drop my dog off early cause I had things I had scheduled as well. She just looked at me and then went into the back and never returned. So this Petco doesn't want you to drop your dog off early and if you do you'll be waiting till your appointment time. Thank you for making my husband late for work in August, and for making me miss my son's pediatric appt to which I had to pay for. Absolute trash. Won't be coming back. read more

If you care about your pet do not use the vet on-site at this location. We went in back in September 2021 where our dog received multiple vaccinations. They were trying to push thousands of dollars of treatments for everything from his teeth, his new sudden heart issues they say he has, and a mass they found that is just a fatty mass. Our dog acquired kennel cough after his vaccinations and has suffered since. read more

I like this Petco location. Well stocked, clean & organized. Employees are friendly and have always price matched per my request to Petco's online prices. Good store. read more

Frustrated with Petco grooming all around. The one at Blue Diamond created an ear infection in my dogs ear by not putting cotton balls in before bath time. This one, good but won't shave or use furminator on our dog to help with shedding yet we were charged the furminatot cost. I can tell when furminator has not been used. The shedding is horrendous still. We were getting groomed every 2 weeks, no way the shedding should be as bad if using the furminator & 20 extra minutes of PAID brushing!! PLUS I TIPPED 10 -15 cash on top. Pay the extra for a PetSmart, they will use the furminator & help with shedding issues. In the desert I'm not worried about my dogs coat being full so much, she's an inside dog. That's why we need the help with shedding. Anyway, the gals are nice but they won't do what you want as a customer if their "beliefs " differ from yours. read more

Blond haired guy with the long hair and the glasses, thin build, cleaning the hamster cages was rude from the moment we walked in, was not very helpful at all, the way he was answering our questions about Guinea pigs behaviors and asking if they bite were very condescending. As a business owner, I can tell if someone truly enjoys their job and I can tell that this guy is miserable and I'm sure he not only cost Petco our sale but he has probably done this many times before. read more

There's just something about puppies that automatically draw me to them, and what was supposed to be an "in and out" visit because Dolce ran out of his favorite treats ended up being a good half an hour with PUPPIES!!! These Shafford Terriers were up for adoption, but we have our ball of fur which is plenty for us...there were a few people who got to adopt a couple of them though, and its good to see that they are under great care in the right hands....ALOHA!!!! YELP 100 CHALLENGE 2013-(63/100) "Adopt-A-Pup" read more

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Terrible customer service. Walked in and there were no employees to be found except the cashiers. Finally found one in the back and asked her for the item I was looking for and she said " oh it's around here somewhere". She finally found a similar item but it was the one I told her I already had. I kept looking and then she came and said there might be some by the dog bowls. She did not offer to direct me the area. Finally got a cashier to help me, found what I was looking for and rang me up. I thanked him twice and got no reply. Wow, really? read more

Income here several times a week. Intel to go to Walmart for dogs pet fresh dog food but it's a hit and miss if it's there. I've been lucky and have been able to get the rolls I need here. When you first walk in they have a sanitizing station and some paper towels and poop bags in case your fur baby has an accident. This story is pretty clean considering pets are allowed in. I haven't seen one accident on the floor yet. Store is clean. Wait time for check out moves pretty quickly. Shelves are stocked read more

Not a lot of pets in this store the inventory was pretty low, customer service sucked. Wasn't never greeted while in the store nor asked if I needed any help while looking around for a animal for my kids while in the store. read more

I've never seen a more condescending, passive aggressive staff in my life, including and especially the manager. I'd never had any issues before today, but most definitely won't be returning after being belittled and made to feel stupid for speaking up over having an issue with the quality of a service I was paying my hard earned money for. Instead of simply calling to notify me that grooming was running a little bit behind and that's why my dog has been at his basic grooming appointment for nearly 3 hours (even after bringing him in early per their request), both the manager and the groomer decided to make me feel stupid and like I was in the wrong for bringing up an issue with it at all. All I needed was a phone call to let me know they were running behind, but instead I had to call to ask what was going on and was met with "Well, there are other dogs we have to manage and take care of too" and the most un-empathetic "sorry." I've been part of the service industry for years and Ive even managed, so I know the responses you give to difficult customers to make them feel stupid for "acting out", but I also know the correct way to handle a dissatisfied customer. I was just feeling disrespected after simply asking what they had been doing for the last 2 1/2 hours- 3 hours and didn't appreciate how I was being treated from the very beginning of the appointment. No actual apologies for their behavior toward a paying customer and no inclination to make me feel even slightly better about the situation. I didn't need any discounts, I just needed a little bit of accountability. Instead of just owning up to them not having any sense of customer service and JUST APOLOGIZE for not calling to notify me of the situation, the manager gave a personal excuse for the delay that humiliated both me and the groomer, and told me that it respectfully "wasn't really any of my business" but she just wanted to let me know to make me feel better, and that's why they didn't need to call and let me know why they were running behind or why the groomer was acting as unfriendly as she was. Probably don't want to get me started on how freaked out my dog seemed to be even being around her. A simple "Hey we're so sorry we've run into a couple of issues with our schedule so we're running a bit behind today" would've gone so far with me, and I likely wouldn't have had a problem waiting to finish out the rest of my dogs appointment. Instead I'll just find another groomer who has more respect for their customers and their pets, and a little more pride in their business ethics. read more

The groomers from grooming are absolutely the best I highly recommend Presley she is a wonderful groomer and I trust her with my 4 fur babies. My fur babies range in all sizes and ages from 13/3/1year 5 months to my little baby girl who is 5 months old. Their sizes are from small, medium, large and extra large. She is super friendly easy to talk to and is fast and efficient. I've been to her three times now and I am just happy that I switched Petco's and found her. My animals aren't hurt, nicked and oozing from their ears like the previous Petco groomer was treating my babies. My animals are like my kids and I obviously want the best treatment for them so I'm content with leaving them in someone else's care, and they are happy in that environment. I took a chance with switching Petco's and I'm just pleased with the treatment and care that is provided to the animals that come to this location. Even the night manager very tall gentlemen is super helpful and professional. read more

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