Jose S.

Today we had Max groomed at Harker Heights Petco. Sarah did an amazing job and had him done in a fast and timely manner. Thank you Sarah! You always do a great job. Happy Thanksgiving! -Max and family

Went here with family to look around for some stuff and it is so sad to see how poor the hygiene is for these animals. Do better Petco.

Brianna H.

Today i was really upset with a condition of a snake. I watched as this $800 snake struggled to pass a bowel movement. It was clearly and severely dehydrated and malnourished. The young lady told me theyve had it for over a month. The poor thing had stuck shed all over it. Couldnt take a simple dump and was so skinny you could see literally eveything on it. I offered 100 to take it. I was laughed at and was told that they would soak this snake and tell their manager or whomever once they were back from vacation. This isnt an over night fix. A "soak" isnt going to plump her back up. I was absolutely in shock an awe. Poor snake. Probably just going to die there or euthanized.

Jacqueline G.

I would never recommend this place for grooming at all !!! took my dog in friday the 11th at 10 am to be shaved off because he was matted (mind you i have taken him to other groomers in the past he was worst than that day so i knew the process was going to take all day and i didn't mind paying extra because i knew it was a lot ) so it was our first time here took all of his paperwork regarding shots and rabies and spoke with the grooming she seemed nice told her i was him to get to holiday spa and i knew it was gonna be a lot for my dog so a nice spa/pamper would be great for his skin and because his birthday is coming up soon (december 26th ) i wanted to treat him right! she said of course ill make sure of it and i did tell her that he had an ear infection that was clearing up to remove hair in his ear so it would be better she had me initial and told ok look around 118 but could be more i was fine with that and she will call me when he's ready ... around 4-5 i get a call saying my dog was ready went to go pick him up and saw him so nervous i figured cause he missed me so he wanted to go , grooming told me he was good and all ready to go ended up paying 120 something completely fine groomers gave me a 20% off as a sorry for taking all day which was really nice for her but i was the one saying sorry for the work she did i like to keep my golden doodle shaved off but the process of moving to another state and finding a good grooming place that woulnt charged me a ridiculous amount because of his breed was hard to find... so we went home he was no anxious and he went straight to his crate in my mind i was like ok... well i guess goodnight Oso ... next morning went to take him out so he can go pee hw was all curled up didn't want to get out of him crate had to force him up he wouldn't stop shaking that when i notice the blood my dog is of light fur so any little thing you can notice ... MY DOG HAD BLOOD DRIPPING FROM THE BOTTOM OF HIS TWO EARS ON THE TOP OF HIS HEAD, NECK , BODY AND PRIVATE PARTS !! tried calling the store the store no answer tried calling on sunday no answer so i called corporate told the person everything that had happened took my information himself said he was trying to called the store with no answer as well so he told me i would get a call regarding my experience and the store manager would call me later today ... he ended up calling the next day . THIS MANAGER WAS COMPLETELY RUDE answering the call pretty much like so i got a call from corporate saying you had an issue with your grooming last friday sorry this is the first time I'm hearing about regarding last friday (like it was a long time ago ) so i told him yes last friday like 2 days ago friday and been trying to call the store saturday & sunday with no answer so i called corporate... then he goes ok... was the issue so i began telling him everything and then he stops me and goes on with wellll i heard my groomers side and that's the reason why your dog is bleeding from his ear because of the ear infection ... so i stopped him and told him excuse but how is an ear infection is the reason why my dog is bleeding from the bottom of his ear the top of his head neck body pretty much everywhere I TOLD HIM I HAVE PICTURES IF HE WANTED TO SEE OR IF HE WANTED ME TO GO IN but he goes i don't need pictures ill take your word (but yet is cocky/rude talk was like I'm making all of this up) he was like oh well if you are not satisfied with the grooming next time you can have the head groomer groomed him , stop him and told him no I WILL NOT COME BACK AT ALL and i told him the groomer seemed nice and if it was something she couldn't of handle then she shouldve told me from the begging or hey just take him somewhere else , (never have i had a groomer cut him up this much actually at all ) so he goes if you wanna take him to the vet we would cover it , (yeah but you don't cover the walking fee the antibiotics ) i ended up buying ointment for his cuts and the vet had no opening but she did see him and was like oh no ( like damn they f up) but the ointment should be ok for him. store manager quintin you should treat people better in fact you shouldnt be a manager at all ( called corporate and talk to someone about your attitude ) and i will get my refund back , here's some of the pictures of how my dog end up and you guys tell me if I'm making all of this up ... think twice if you want to take your dog to petco harker heights ( i pay extra "THE HOLIDAY PACKAGE" to pamper him not cutting him up )

Kashif H.

I have taking my dog to Petco for training and for pet grooming. Kaitlyn was the dog trainer I used actually I use the gentleman as well but I can't remember his name I think it was Jared. They both did a great job with my dog but I did not continue and complete the training because of personal issues that I had. Teresa does the grooming for my dog and she doesn't excellent job. Although my dog is anxious to come back to me she loves her time with Theresa. I've seen the negative comments and feel if you need help ask for it. All their staff have been helpful but give you the privacy you may need instead of being pushy. They worked with my schedule to accommodate my needs when giving Basti a bath or anything else I needed. If the words here are jacked up blame voice to text. Sorry.