Love Stacey's Country Cuts. We've been bringing our Yorkie for grooming for awhile now. So glad…read morethey moved to the downtown square!

We have never taken our dogs to groomer before, but our two mini Aussies were very dirty and…read morematted. Stacey made them look awesome. Never thought they could look so good! Our dogs are also very nervous around strangers, but had no problem being with her, and walked right in the second time we went. Would highly recommend Stacey!!

This location is extremely helpful with great customer service. Propane refills were a breeze with…read morePreston. Thanks again!

Don't waste your time trying to rent a trailer from here. They'll tell you it's available over the…read morephone, then tell you it's broken when you get there. Wasted so much of my time and ruined my plans.

the woman at the front was rude, gave attitude when I was asking simple questions because this was…read moremy first time going there, and she proceeded to tell me I was having a bad day, when obviously she was the one that was overwhelmed and couldn't handle the environment she is working in.

I am writing this as I'm sitting in the parking lot because I am so aggravated. I haven't even had…read moremy kittens seen yet but right off the bat, not a great impression! The front desk lady was SO RUDE! Customer service skills are NONEXISTENT! No sympathy or care from her at all, only coldness. If I got to work with animals all day I'd be in a much better mood, she needs a new job!!

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

Three years ago, I took my maltese mix to be groomer there. She came back with an inch cut. I…read moreneeded to shampoo her afterwards because of the fragrance. She has pink skin and white hair, so it was easy to see the cut. IDK if there was any other abuse that happened. Never took her there again. I meant to write this review before. There was another review that I saw which is now deleted about another customer having the same issue with a cut on her dog. Do not use this place for your dog at least for grooming. I avoid male groomers now just to be safe.

I left my fur baby here for a day and a half and I have no doubt he was taken very good care of. I…read morewill definitely take him back here the next time I'm in Sulphur Springs. Thanks so much to the owner for taking such great care of him. Maxx loved it here!

Called to see if I could walk in with 5 kittens who needed subcutaneous fluids after recent neuter…read more(kittens not eating much or drinking) and was told they did not do that but would charge $140 litter fee plus app $325.00 (for the fluids)... so I tried calling other places then called their sister company Rowlett Veterinary Clinic who also checked and stated they could do the $140 litter fee. I ended up making appointment at Liberty Grove but noticed that they charged me a consultation fee of $77.85 for each kitten which totaled way more than the $140 so I called a total of three times and was finally told that if I was keeping all kittens I had to pay higher fee... and then after was also told that they charged more since they were sick (although the dr said they were all fine but I wanted fluids just to be safe and also paid to have three injected with anti nausea meds).... Even though my initial phone call had all the details and was given the quote of $140.00. I am upset that I was lied to. Update: The practice manager, Cody Boyd, reached out to me this morning after my review. He apologized for the miscommunication and issued a refund of $233.55. I appreciate that he took the time to look into the situation and make things right. My concerns about the original quote versus the charges still stand, but I do want to acknowledge that they followed up and corrected part of the bill.

I stand by my belief that Liberty Grove Animal hospital is the best vet in the area…read more Unfortunately, our dog did have cancer. We removed the first tumor, but after three years it came back. We again made the unfortunate decision to let our sweet girl go. Dr. Hoag was honest and sincere in letting us know our options, answering call after call from me with new questions in the days leading up to her appointment. Yesterday, we found our lab not wagging her tail, which is highly unusual for a dog diagnosed with happy tail. Dr. Hoag's office got us seen in a moments notice. Even when our lab started becoming aggressive due to the pain, Dr. Hoag kept her composure, ensuring our lab felt safe. While the X-ray found nothing, Dr. Hoag took her time to explain what could be the issue, our treatment plan, and next steps if we don't see improvements in the next week. My best friend is out of town and we are dog sitting. Before she left, she told me that if anything happened to her older dog, to please take him to Liberty Grove, as she knew from our experiences that Dr. Hoag and the vets at Liberty Grove , that we would be given the best treatment and information to help them make an informed decision. The compassion at Liberty Grove is unmatched.

Our Boxer has had a full grooming twice now and Zoomin has done a great job with him!! It's great…read morethat they can come to us.

Have been using them for our baby Pomeranian who is now two years old and it is nice not to have…read moreget in car and drop off then go pickup later! We put off changing from our local spa until it seems we just were not that important to them so now both girls get home spa! Only downside other than high cost is we get someone different every time. We have had couple really great ladies and asked to keep them but doesn't happen!

I take my deerhead chihuahua here to get her nails cut. They are always friendly and professional.read more

I did not follow my gut instinct when I scheduled a grooming for our dog. The phone was not…read moreanswered professionally, no shot records were required and when I arrived no friendly greeting. The lady took notes on what I wanted done on our dog but there was no indication they even cared for animals it seemed like it was just a job. I knew when I left that i would never schedule another appointment. When I arrived to pick up our dog had been shaved! I asked for a trim. I also wanted her paws shaped and they shaved them as well. I was beyond disappointed. Never again. I do not recommend this place.