Worst customer service and most unkempt store I've ever seen. Loads of empty shelves and pallets of new items yet to put away just shoved down every isle so you can't move around. If a fire marshall saw this place..... read more

Petco - Pet Stores Near Me - Dover, New Hampshire

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Bought 2 Electric Blue Acaras, 2 weeks ago this Sunday. I will admit some very tiny amount of fault here as I don't have a quarantine tank, but these guys were doomed to begin with. Now I've lost all my fish. Not even 12 hours in the tank, one of the Acaras had eye cloud/pop eye, started treatment right away, didn't think much of it, it happens. 3 days later my Oscar got "ick" & here's the whole downfall. That Acara had Epistylis. I didn't realize that cloudy eye could be caused by this disease, and now all my fish are covered in Epistylis. I've bought $100's of dollars in fin/body treatment for that cloudy eye, and to treat what I originally thought was ick, and now I'm left with dying fish. I've lowered temps, bought new meds, but it's just too late I think. If these fish don't survive, now I need all new substrate, decor, literally have to reset the whole tank. I feel as though I should be reimbursed for all of the wasted medications, my loss of fish, the new substrate I'll have to get, all of it. I've been a customer of Petco for many many years, I hope you guys can make this right, and TAKE BETTER CARE OF YOUR FISH!! read more

Just once, I would like to come here and have my order rung up correctly including my coupons. The last time I was overcharged by $4 because the girl didn't know how to take off the coupon I handed her, so she just pretended to scan it and stuck it on top of the register. I always make it a point to check my receipts when I get to the car, especially here at Petco because they don't have a screen where I can watch what's being rung up. Sometimes things that are on sale don't ring up at sale price, coupons don't come off, etc. Tonight, I was overcharged by $7.48 because the manager who rang us up was in such a rush to get us out of there that she didn't properly read the coupons I handed her. It may not seem like a lot of money to some people, but it all adds up, really fast since I shop here quite often. read more

Awful customer service. Was talking to an employee then they just walk away while I'm trying to purchase an animal. The animals also seem extremely stressed, too many lizards in together of different sizes. Petco has an awful reputation as a chain pet store. You should really think about taking better care of your animals and less on profits. Thanks. Got my snake from pet supply co. Instead. Super healthy , happy, docile snake. Employees were super helpful as-well. Try them instead. read more

I live nearby and usually go here for pet needs out of convenience. Last time, my cashier was talking, but so quiet that she was impossible to hear. I'm 23, nothing wrong with my hearing. I asked her to repeat herself a couple times, until I realized she wasn't going to speak up, so I just let it be. To this day I have no clue what she was saying. The thing I find most horrible about this store is looking through the reviews, it looks like the store is copying and and pasting responses, with maybe a small tweak here or there. It really shows that NOBODY at petco cares. Please straighten out your store, employees, management, and the process of replying to your customers. read more

I used to go here all the time for my cats' needs. It was also super convenient and only 7 minutes from my house. The staff are very nice. But this store is literally always out of stock in everything. I would try again a few days later, but had the same problem. I have also placed orders online where the website says "in stock" at that store, just to get another email minutes later that my order was cancelled because it wasn't in stock. This has happened several times. I stopped going, and go to PetSmart in Newington now, because I can actually find what I need. Seriously, you guys would have more business if you restocked your inventory when things run out. So many empty shelves/fixtures. It's super frustrating.. read more

I used to work at this petco and had to leave to go to college and when I came back as a customer (after not being there for more than 6 months) with my friend to buy food for our pets, the aquatics specialist Beth held her hand in the air and flipped me off as I was waiting to check out. I hadn't said a word to her the entire time I was there, there were other customers around, and there are cameras everywhere. I'm unsure what she was trying to accomplish but it was incredibly unprofessional. read more

Extremely friendly staff! Every time I go you would think the check out people were best friends with everyone. They all seem knowledgeable and enthusiastic about their jobs. They offer to help on occasion but not in the excessive uncomfortable way that other retailers do. They also have a bin to donate supplies to a local animal charity program. read more

Honestly I'm done with this place! I've called for two weeks now trying to get my dog in and their is always an excuse! Can't make an appointment because we are to busy can't make an appointment because computer isn't working can't find your dogs info etc...... it's just honestly ridiculous!!!! I'm tired of snobby employees who treat you like crap! read more

Great place that has everything you need for your pet. I bring my yorkies here to get groomed. Sarah is very sweet, gentle and patient with them. The store lets you bring your animals in as long as they're on a leash. Toto seems to know it's his store and always goes wild in there. They do animal adoptions here and pet fashion shows. The staff is very knowledgable and they even provide obedience classes. read more

They have a decent selection of SW supplies here but I would go elsewhere for fish. I definitely saw some SW fish together in tanks that definitely should not have been. There are a couple of friendly employees but customer service is very lacking. I've been going to this petco 3 times a week for a couple months while starting up my salt water tank. None of my marine fish came from here (go to the Woodbury ave petco-much better). read more

Complete 0 rating from me and the others that I was with and witnessed. My boyfriend, his friends and I went into the Dover Petco yesterday and tried to buy a getco. Other than the fact the worker (who I didn't identify his name- but with the half shaved head, Caucasian, brown haired) tried to convince us otherwise to getting the pet, tried to prove his point by letting the getco get loose then PULLS IT DOWN by its friggin tail to the point it FALLS OFF THE PET and bleeds out everywhere. I cannot fathom how mad I am and I sure as hell am never going back here again. Get some better employees who ENJOY their job and love the animals. Horrible experience. read more

I think it was the first time this groomer Jess has ever groomed a Husky. She said that a manager had walked into the grooming area and my dog snapped at her because she was brushing its hind legs. My thought is, she was brushing to hard and the dog needed to let the groomer know. So since the dog snapped, not bitting her or marking a mark. My dog is NO longer allowed at Petco. My dog has been groomed at Petco six times before she met the groomer Jess, and had no problems. Jess had even brushed my dogs teeth with no problems. ( or that's what she said). My dog is not aggressive and should not have been banned. My suggestion for others, pick one groomer and stick with them. And don't leave your dog at Petco to be groomed alone. The groomers are not trained to handle dogs with a little bit of attitude. If they brush your dog in an unpleasant way and snap they will be banned from Petco as well. I am truly sad that my dog can't go to Petco to be groomed and wish I had been more consistent with her groomer! read more

This store is very well staffed with helpful and knowledgeable people. I'm actually only giving them 4.5 stars, they lose 1/2 a star because of the way they have their sections set up. I'm amazed that the Cat/Kitten section is so small (3 maybe 4 isles, and that's being generous) compared to the Dog/Puppy section that literally take up 75% of the store. Not to mention they stuck the Cat/Kitten section in the very back corner of the store. Don't get me wrong I'm a dog lover but being a cat owner and having to walk through 75 yards of dog supplies just to get to that tiny cat area is mind boggling. You would think that if you have a small section like that you would put it closer to the front and leave the rest of the area in the back for all the dog/puppy supplies, but what do I know right? Any ways other then that one small issue I couldn't be more happier with the store... read more

Only come in there to visit the aquarium department but usually leave empty handed 95 percent of the time. Why ? Because there's nobody to wait on you and when you ask the cashier for help, it will still take a good ten minutes to get someone there if you're lucky. read more

I bring my Australian Sheppard into the Petco in Dover, NH. My dog is a rescue who came from a bad situation. He's not the easiest dog to work with when he is stressed. Sarah just takes her time with him , is very accommodating and gentle. She puts him at ease about being groomed He always comes back looking great ! I tried another place for grooming and it turned out disastrous. Petco is the only place I will bring him now! read more