The lady that always has a smug look and always wears a hat today she denied me a sale of a fish saying I needed to me over the age of 18 when the day before I just bought 2 jack dempsy cichlids from one of the other employees with no hassle or argument, I've had previous trouble with the same lady being a A-hole to me and my friends saying we can't buy fish around closing time when we were an hour before said closing time, I've bought many other fish for other community tanks and cichlid tanks in the past! I may be under 18 but I know what I'm doing, yall have no problem selling Oscar's to clueless people that put them in a 40 gallon tank but it's a problem when I ask for some cichlids. She is very rude, irresponsible, and inconsiderate will never buy or return to petco again and I'll shop at Pam's pets from now on! 1-5 stars!!! read more

I went into the bathroom at Petco because I went to buy a toy and found the bathroom this disgusting. read more

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Customer service and overall cleanliness is straight up terrible. Went in a month ago and had a bad experience decided to give it one more chance and it was just as bad if not worse. Same lady as last time short hair in a hat is a straight up ahole will not even attempt to help you with anything nor would she/he sell me anything all though I'm over 18 and even showed pictures of my tank and denied my sale over all -10/10 read more

This Petco was much needed in Abilene. Finally, some variety in dog and cat food and toys! Their fish department is awesome, and the staff is very friendly and helpful. Prices are comparable to Petsmart, but I've found products cheaper, as well as cheaper or even as close to Chewy.com. Plus, they price match their own website, which is often times even cheaper due to online sales. Store has been clean each time we've gone in. Sure, the beginning seemed to be a bit tough, low stock on some products, low staff, but what do you expect when you open up a store and don't know what to anticipate? Haven't gone to Petsmart or Pams since they've opened. Chewys and Petco are our main go to's now. read more

Petco - Pet Stores Near Me - Abilene, Texas

I think this is the worst pet store I have ever been in or tried to order something from,will never shop there again, rude employees ,and false advertising,was in the store a week ago every time I asked the lady a question she'd give me a short answer and walk away I'd ask another question she'd answer and walk away like I was bothering her so me and wife just left. then I get a email saying I get 20% off of 80 or more order online really convient that I tried to order but didn't have in this store I guess they can't get from other stores,really a sad excuse for a pet store! read more

Petco just opened in Abilene, so we went to check it out. Pretty small compared to Petsmart, but lots of stuff on sale. Got some cat litter at a really good price. But Glenda made up for that by getting some outrageously priced wet cat food. There's always a catch! I don't see us shopping here except for the sale items. But welcome to Abilene! read more

I was once a very regular and loyal customer, however I will not step foot back into any Petco due to my experience here. On my recent visit I noticed a terrible smell upon entering. The staff members were not friendly. After finalizing someone to purchase fish for our tank at home, I was questioned about my size of tank, how long I had had it, and ultimately they refused to sell me 6 fish under 1 inch each and two microscopic shrimp for a currently fishless 5 gallon tank with established water. The young and unfriendly employee (wish I had gotten her name) acted as if I was a fish abuser and called two other employees over. Gabby the "manager" was just as unhelpful. I didn't realize that purchasing fish was going to lead to an interrogation and ultimate refusal. It is actually humorous, because just six months prior I had adopted a kitten from the same location without any questions being asked. I would not recommend this Petco location due to cleanliness, extremely poor customer service and bizarre ethics. read more

If people, and great service make all the difference for you, it's hit & miss here. There is a manager that's great, I think his name is Bryan. But Monday night, that manager -whoa-the worse. He looks mad, I asked him 2 questions & he never spoke. Weird, right? He pointed only. The lady trying to help me was great. Unfortunately, check out lady bad too. I had rewards & coupon but she no, i did not. Not interested n helping me use them. I had left my phone n the car. Didn't get what I went n for; probably order online r From different company. Checked account/email afterward & I had both Coupon & rewards I cud have used. Too much to overcome n bad attitudes to return. read more

Today was my dogs birthday and so I wanted to grab him some wet food to celebrate and make his day special. I walked in at 7:54 and a worker, a woman with a hat on, stepped in front of me and says "what do you need we close in 5 minutes." in an ugly tone. This is not an appropriate way to talk to anybody, and I would've been in and out in 3 minutes. I left and went to PetsMart who greeted me very friendly. I was disappointed and so was my dog. Save your time and go to PetsMart or Pet Supplies Plus, they treat you better. read more

I love how amazing this store is!! I also love how you can play with the cats! I volunteer with my Nana and we feed and play with the cats! I definitely would recommend becoming a volunteer. Hi read more

everytime i go to this petco something bad happens. when i got fish the first time the employee literally dropped it on the floor and then said "you didnt see that." the second time an employee named jamie came up to my friend and i and asked to ID us for a fish. we are college students and told her but she forced us to show the drivers license anyway. then we asked a simple question if we could mix goldfish and another fish and she yelled "ARE YOU SERIOUS?" she was absolutely so rude read more

I love this store. I'm so glad they opened this location so I didn't have to go all the way to San Angelo every time to shop. When visiting the store, keep in mind it is a new location and every employee is still learning I have always had a good experience every time I have gone in to shop everyone is so friendly and helpful and if they do not know the answer there is always someone really close by that does have the answer. I look forward to visiting this location over and over again in the future because their prices and availability of items is always excellent. read more

They take the time to listen to what you want for your pet and are quick to help you find it. The groomers are excellent! They are carful with your pet and make sure he/she is safe during there visit. Skyler takes care of my dog and he is very good to listen and make sure he understands what I want. I highly recommend him. read more

Went in for "walk in appointment" grooming and the entire grooming section was closed. When asked about walk in grooming the response was "when there's no more appointments they just leave". So they don't offer walk ins?? I'm very disappointed in this establishments professionalism. Label the website that walk ins are only available when the groomer is in! Absolutely ridiculous. read more

I was referred to Celinda from a friend. I have to say I was not disappointed. Celinda is amazing. My dog is super hyper and somewhat aggressive when it comes to getting trim he gave her such a hard time but she took her time and did an amazing job. I would recommend her anyday to anyone. Thank You so much Celinda read more

The store is clean, they have good supplies, nice employees, and a great adoption program for cats. I love everything about it except the small animals. While looking at the female mouse enclosure I noticed there was a male inside of it, and I let he workers know. They said "Again?!" Like it had happened before. That isn't acceptable. They're sending home mice that are most likely pregnant with people, and I doubt they even warn the buyers. Other than that, I love this store. It's very nice and I buy supplies from here often. Everything is much cheaper here than at Petsmart or pams as well. read more

What a huge disappointment. This Petco recently opened up in Abilene and I was looking forward to an alternative to Petsmart but unfortunately this is not it. I found the store to be very stark. Apparently, they do not have enough employees as I went to purchase a few items but there was only one cashier and when a customer ahead of me had an issue there was nobody readily available to help resolve it and many customers were left waiting for an unnecessary length of time. Also, management chose to have some fundraisers waiting right inside the store so you cannot exit without having to listen to their spiel which I found quite annoying since I was there for pet products, not to be solicited for money for a cause that was totally unrelated to animals and for which I found unworthy. I will definitely not be returning. read more

I love Petco! I do not love Savanah who works in the grooming department. I took my dog to get her nails cut and buffed there for the first time and never again. Savannah had the leash so tight on my dog, my dog was uncomfortable standing there getting chocked, yanking her feet away from the groomer. She had my dogs back legs pulled up to cut the nails. I've seen Petsmart do her back legs and they do not lift the whole leg! They simply bend the paws only. Before Petco opened we went to Petsmart and my dog has never given the groomers problems like she did at Petco. I did tell Savannah to loosen her neck. Us dog parents know what is necessary for our fur babies. There's no need to choke a dog like that especially if she's being good and not moving around and simply standing there, not squirming at all! Savanah was not friendly to my dog until she saw me standing there watching. After looking up seeing me still watching her, she would then give my dog a small pat on the back and act like she cares. I'm never going there again when it comes to grooming. Also, Petco needs to get adjusting tables, so the employees aren't bending down uncomfortably trying to cut nails. I think that has a lot to do on how our dogs get treated. read more