Monica is very unprofessional and is mean to the dogs. Our dog is very sweet and well behaved. We…read morecaught her yelling and him and pushing his face away and pulling on the furr around his face. He was scared to death and didn't understand why she was doing that. I watched her and reported it to the manager. I also told Monica what I witnessed and told her he is never treated that way at home. 30 minutes later after we pick him up, he was still shaking. I do not recommend Petsmart to groom your dog. They do not care about your furr babies.

You will never see my money again! I arrived at this location at exactly 6:58 pm on a Sunday night…read more The doors were locked and I could see 4 customers in line (not a group of people, but 4 actual customers) - I knocked on the door and a young lady with glasses came to the door and stated we are closed. I stated I really needed to get some puppy food and I knew which aisle, and wont be an inconvenience so they could still close in a timely manner. She said to me "No man, the store is closed and that's that." Instead of arguing I walked away but felt disgusted with the way she had talked to me and the simple fact that there were other customers in line. I can understand she was only doing her job by following corporate mandates, but I know for a fact that talking to customers in that fashion has never been encouraged by Petsmart as I used to work for Petsmart in Houston Texas (Dairy Ashfiord location) in 1996. We were always encouraged to go above and beyond - which was Carmax's policy in the early 2000s as well. Here's a simple fact: You want more business - instead of spending millions of dollars in advertising why not follow the general marketing rule of making your customers happy so that we can give positive reviews and word of mouth to our friends and family. I do not expect any discounts or freebies, as I will be closing my online account as well. Here is the egg on your face Petsmart, I will spread this online far and wide until that location learns it's lesson in practicing customer etiquette such as treating people with respect. A simple but courteous comment such as I am sorry we are closed, or something else could have taken this in a different direction and I would have happily walked away. Instead, I will take my money to Petco along with Pam's Pet and Fish cause they might be a little more in price on certain products, but l would maintain my integrity instead of being treated like a moldy slice of bread that was left in the very back of the food pantry. and that's you Petsmart, treating me like moldy bread instead of a money spending customer that not only goes to your brick and mortar store, but also goes online to purchase many items and ALWAYS recommends this corporate citizen as I was a previous employee. I DO WANT SATISFACTION in knowing that this location has taken corrective measures in training people how to deal with other people that are customers and provide your lifeline - money. So with all of this said and in mind - you will not profit off of me anymore, and I will spread this far and wide online along with advisement to others that they too are customers and WE DO HAVE OTHER OPTIONS IN BUSINESS SELECTIONS. Toodles :)

Great service! I have been boarding and training here since 2007 and they go above and beyond for…read morecustomer service! Owners live on site so your dogs aren't left unattended during in-climate weather! Reasonably priced.

After reading 4 other reviews and BBB COMPLAINTS about Suite Life Pet Resort after what one of my…read moredogs went through and the way my dogs would react when I dropped each one of them for grooming and after the way I was treated by the staff for just asking asking a question I will NEVER RECOMMEND Suite Life again. It took one dog 8 months to get over what ever really happened to him & 3 vet visits. They told me he jumped off a table. This company should be investigated. My other dogs acted like "please don't leave me here!!" I don't think these people have any business taking care of animals. They should give it up while they are ahead.

Had to wait for a grooming appointment for 3 weeks, then had to be there before 9 am only to find…read moreout they lost my reservation. No "I'm sorry, let me try to work you in," nothing. You're just SOL. How do you lose a reservation?

Gracie learned so much and enjoyed her time with Robert. I have noticed a significant improvement…read morein her obedience to my commands. She is more comfortable with walking on a leash and being in her crate. It was definitely worth the investment to have an expert help me in training her.

We have had a wonderful time working with our dog, Lola, during this six week course at the Country…read moreClub for Dogs. She is a Boarder Collie/Aussie mix. Robert is great with even the most complex dogs!! This was such a bonding experience for all three of us!! Thank you Robert!!!

I went into the bathroom at Petco because I went to buy a toy and found the bathroom this…read moredisgusting.

The lady that always has a smug look and always wears a hat today she denied me a sale of a fish…read moresaying I needed to me over the age of 18 when the day before I just bought 2 jack dempsy cichlids from one of the other employees with no hassle or argument, I've had previous trouble with the same lady being a A-hole to me and my friends saying we can't buy fish around closing time when we were an hour before said closing time, I've bought many other fish for other community tanks and cichlid tanks in the past! I may be under 18 but I know what I'm doing, yall have no problem selling Oscar's to clueless people that put them in a 40 gallon tank but it's a problem when I ask for some cichlids. She is very rude, irresponsible, and inconsiderate will never buy or return to petco again and I'll shop at Pam's pets from now on! 1-5 stars!!!

John isn't your typical dog trainer. He lives out in the country and trains your dog exactly how…read morehis own 11+ dogs are trained. When you go into this you can't be thinking that he will have your dog 100% trained. He gives you a very strong foundation to build on. Remi is a different dog now and I don't hesitate to take her anywhere because I know she will mind. I wouldn't hesitate to do this all again. John is very open to your questions and will give you all the extra help you need after your dog child goes home. If you are thinking about possibly getting your dog trained and 100% recommend John at sit means sit in the abilene area. He even has unlimited private lessons after they are trained up help keep you and your fur baby on track.