I just took my guinea pig here with an upper respiratory infection and they were SO SWEET to her! I gave her veggies before coming in to calm her down in her carrier, but that was a mistake because she pooped SO much. It looked like she needed a diaper it was so much. I asked to take her to the bathroom to clean her but Dr Ross didn't mind and cleaned her up so nicely! He was so understanding and patient about every question I had (I had a lot of questions). The room was also so adorablely decorated! My last vet took my pets into a different room to do the exams so I really love that they do the exam in front of you here. I could see everything they were doing and ask any question or request any checks that I needed. The exam fee was 80$ over the phone but the medication only came to 27$!! Soo cheap for all the care that they put into my girl. They also found an issue that my last vet didn't find and we might get that checked out later. My only issue is the fact that he flipped her on her back during the exam and cleaning which honestly wasn't cool, but she was okay and he was very gentle throughout the entire exam. I'm so excited to have found my new favorite vet! read more

Pet Wellness Center - After her appointment waiting to go home. (On the doggie pad Dr Ross gave her!) - Veterinarians Near Me - Murrieta, California

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Dr Ross is nothing short of amazing! When my 13 year old American Bulldog first saw him she was struggling physically and barely mobile. She needed help getting up and struggled to get around on her own. He started her on acupuncture, supplements, added certain foods to her diet, and gave me some physical therapy instructions for home. After her first appointment, she got off the couch to greet me when I got home! It had been weeks since she last did that. She was able to walk around much better and has continued to improve with each visit. Dr Ross started her with weekly acupuncture and has since moved to every other week because of the progress she has made. She is now able to go down the stairs (practically on her own), gets up on her own, goes potty outside by herself, and walks around the house on her own. Dr Ross has such a calming and kind demeanor. I wish we had found him sooner! He really has our baby girl's best interest in mind. He isn't trying to make a buck by selling us supplements we don't need. He actually advised that we could give her human supplements to save money. Their check in process is great because it is less stressful for our fur babies. You call from your car and they will come out and get you so that you won't run into any other patients on your way in or out. They also run an Urgent Care clinic some evenings which makes it convenient for refilling prescriptions Thank you Dr Ross and clinic staff for the amazing service! read more

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Last Friday, I took my dog to this urgent care because he had bloody stool, and that's when I met Dr. Fang for the first time. He listened to my concerns carefully and took the time to answer all of my questions in a kind and thorough manner. In my past experiences with other vets, they often didn't listen much and gave quick, rushed answers without spending much time with us. However, Dr. Fang was completely different and provided a level of care I had never experienced before. He personally called me with the results of the stool test, and even followed up a few days later to check on how my dog was doing. (At the clinics I previously visited, I had to call them myself to get any updates.) I could truly feel his kindness and compassion toward my dog during the visit, and the follow up care has been outstanding. I highly recommend Dr. Fang. Thank you Dr. Fang!! read more

It has been one year since we had to say goodbye to our fur baby Lucy. One year ago today. The doctor and staff were all so amazing. I still think of my fur baby and I'm so thankful that I had this team to help. I still have the staffs hand written condolences card next to Lucy's paw impression. Everything from the beginning to the end has been so sympathetic and loving. I can't say enough about this office. When I am ready to have another fur baby this is the only office I will come to. Thank you again. read more

The Veterinarians and staff are nothing short of amazing! Their "bedside manner" and follow up is the best. I appreciate them so very much and would highly recommend them to anyone that cares about their furbabies. read more

About 5 months ago my husband and I moved to Wildomar. Our Labrador Retriever began experiencing really bad allergies and we had to take help several times to the Pet Wellness Center during their after hours. Each time they have been fabulous. They have been kind and caring and have always helped us resolve the issues. Would definitely recommend read more

Pet Wellness Center - Doggy - Veterinarians Near Me - Murrieta, California

Took my extremely ill puppy to this Vet. Hoping to get her seen and treated in a timely manner. However! She was never treated, only took a Parvo Test costing $94.00 and waited several hours with absolutely no other treatment. My pup couldn't get nothing even close to treatment. She had diarrhea and serious vomiting, and no Parvo at all. Yet they expected $498.00 total treatment. Only needed Probiatics for tummy. Which I never got. I paid $229.00 and all I got was a Parvo Test. I told them my fur baby had all her shots and like I expected "NO" Parvo. So $229.00 went down the drain. While they stood around unconcerned on treating my pup. I will "Never" recommend such a place. They will let your animal suffer before treatment. Worse Vet Ever! read more

Let me preface by saying: this is the place you've been looking for when it comes for care for your four-legged friends. Just before the new year, I came in urgently as my dog had developed a MASSIVE hematoma on her ear while I was traveling over the holidays. She was in very obvious pain and discomfort, and I was mentally and emotionally a wreck seeing her that way. I was told that her hematoma was one of the biggest that they've seen and my worries increased as I just wanted my dog to be okay. From start to finish, the urgent care staff at Pet Wellness Center were professional, caring and empathetic of the situation at hand, despite the fact that they probably see even more extreme situations on a day-to-day basis. When my dog was diagnosed with the hematoma and a surgery was recommended but not necessarily required, the staff was very respective of my financial decision to go through with the surgery or not and did not feel any pressure in that regard which I thoroughly appreciated. I ended up going through with the surgery at the recommendation of Dr. Fang. This is where I cannot put into words how grateful I am to Dr. Fang and his genuine love, care and concern for my dog. I have never gone to Pet Wellness Center before, it was my first time as I never had the need to go to an urgent care for my dog before. I was scared, my dog was in pain, and my mind was thinking of all the things that could go wrong. Dr. Fang assured me all things would go well and watching him approach my dog Harlee with such kindness made me want to trust him, and I did. Dr. Fang himself performed the surgery and did an amazing job at thoroughly explaining the procedure and even offered to show me images of what was done, which made me feel even more assured that he held the expertise I needed for my Harlee girl. My dog suffered one complication in which her ear re-swelled about a week after the surgery, which is also a rare feat in dog ear hematoma's when a surgery is done. Concerned, I brought her in during Dr. Fang's shift during urgent care hours and he recommended simply draining the site and go from there. Confident, I accepted his recommendation and her ear never re-swelled again. Throughout this entire process, Dr. Fang checked in on me/Harlee via email at least once a week or every couple of days in the early stages post-surgery. This was very very reassuring the entire time and alleviated an exorbitant amount of anxiety I had surrounding this process. To be quite honest, my dog Harlee is family and like a child to me. To that end, I will never be able to express the amount of gratitude I have inside for Dr. Fang and everyone else at Pet Wellness Center for the care I experienced here. I would recommend this place to anyone. read more

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Oh boy what a week! Our Siamese cat, Uma, needed emergency surgery for pyometra which apparently is pretty rare in cats - thus we thought her bloating was due to stress from the two kitten rescues we brought into our home and our recent move from OC. I called around to see if I could get her in for surgery and had no luck, so I booked an appointment with a local vet who thought that was her diagnosis but advised me to come back in the am after we got the blood work results. After seeing her bloating increase that night, I thought it best not to wait and called another local emergency vet center who quoted me 3x the price that Pet Wellness Center did! Luckily, Traci, the front desk employee asked Dr. Edward Fang if he was available, and thankfully, he and his team were able to fit her in due to the seriousness of the situation. Dr. Fang was SO kind and helpful, explaining what the procedure was, had me watch while he did the ultrasound to confirm this diagnosis and took me through what they would do and why. He also called me that night letting me know that they were having a hard time putting an IV in poor Uma (probably due to her stressful day!) and asked for my permission to take some other measures, reassuring me that this was safe but just wanted me to be aware of the situation. Dr. Edward Fang and his team, Alec, Alexandra, Samantha and Traci, were all so kind and thorough. I highly recommend them and plan to have Pet Wellness Center be our new vet team for our 4 cats and dog! Thank you so much for saving Uma! She is doing so good and already trying to play! read more

Pet Wellness Center - Uma, on the 2nd day after surgery already wanting to play! - Veterinarians Near Me - Murrieta, California

I'm kicking off Thanksgiving week by expressing my gratitude to Dr. Tanner Ross and all the amazing care that Dr. Ross and his team has given to my dog, Winterwolf. I have gone to Pet Wellness Center for my dog's veterinary needs for over a year and I have been blessed to have found this place. I truly appreciate Dr. Ross for his integrative approach, his compassionate care and his dedication to bring out the best in the veterinary field. Winterwolf is very happy to see him for every appointment; her cheerful tail wags and excited greetings say it all. I am grateful for Dr. Ross and his honesty and integrity. Dr. Ross, you have my trust and confidence. read more

Pet Wellness Center - Veterinarians Near Me - Murrieta, California

It was a sad day a couple of weeks ago, my Little Teddi got nailed by my son's bigger dog. Not really Zoe's fault. Teddi doesn't understand play fighting so when the other 2 were playing close to me and growling, she jumped in not liking what was happening too close to her momma. My little protector!!! LOL Called my vet and they couldn't get her in so they suggested Pet Wellness Center. I called and they could see her for urgent care. I arrived at 4pm and they got her right in. She needed to have a front tooth extracted, stitches and cuts on her muzzle cleaned. They had her for a few hours and then I got to come back and pick her up. They were so wonderful and caring. I haven't had such quick and absolutely the nicest people at an emergency vet before. Sad for my little girl but she is doing well and so happy she finally has the collar of shame off!!! read more

Pet Wellness Center - Teddi Bear - Veterinarians Near Me - Murrieta, California

Turns out my poor dog Oliver is suffering from an extreme ear infection. His new Vet was able to examine him and found the infection. Had the Vet at Pet Wellness Center bothered to examine him she should have noticed the infection. Instead the invoice we received stated Oliver wasn't due for a Wellness Exam until July 25,2026; however, the technician told us to bring him back in December for his Exam. Super conflicting information. We were smart to take our dog to another Vet who provides optimum care for our furbabies. read more

They were able to get my sweet boy in same day. (which I know is hard to come by )The staff is friendly over the phone and in person. They handle my sweet boy with the best care. I especially appreciate how they took the time to make sure he was comfortable before doing any examination. Mikey the vet tech gets an extra shout out for his kindness when we had to come back for more x-rays. read more

Called for pricing on dog dental care. Was told I need to pay $82.80 for an exam, then the doctor will tell me pricing. I understand each dog has specific dental needs however there should be some basic cost information available. Anesthesia, cleaning, labs, extractions. Even a ballpark range is helpful. So am moving on to a different vet tyvm read more

Five star review from a fellow medical professional Being in the medical field, I tend to scrutinize they care my family receives From the first call to the pet wellness center, they accommodated my hectic schedule and squeezed in my puppy to be seen for a fractured elbow. They have curbside check-in, the vet tech comes out with your paperwork, you fill it out and then brought your puppy is in. My appointment was at 2:30 and they took me right on time. The service I received was top-notch. The front desk was empathetic to my situation and very professional. The veterinarian that saw my puppy was kind and courteous and very efficient with her assessment. We received x-rays within the next 20 minutes and blood results. We needed an orthopedic surgeon to help with this case and our surgery was scheduled the next day. The surgeon was absolutely wonderful, I was updated via telephone frequently The pick up process was just as wonderful as check-in. You check in via phone when you arrive and they bring out your pup to your car for you with your discharge instructions and you can voice any concerns at that time. Open communication with the vet is just a wonderful. Well done, the pet wellness center, from the front desk to the vet staff to the veterinarians. read more

Pet Wellness Center - Veterinarians Near Me - Murrieta, California

I have 3 dogs and I'm quite picky about Vets. I dont like a hands-off approach for my pets. I like vets to get down on the floor and spend time making them comfortable. Thats Dr. Hass. I have seen most of the vets that practice at Pet Wellness and Dr. Hass is the perfect combination of gentle and thorough. She is listens to (and addresses) every single concern. She doesn't feel rushed, even in the midst of emergency. She explains everything along the way. She is also realistic and informed and I appreciate that so very much from a vet. Each of my dogs has a different primary vet, and I'll be switching them all over to DR. HASS. 10/10. Highly recommend. read more

Dr Tanner Ross helped my baby Buster over the summer. Buster is 16 1/2 years old. I am at a crossroads of what to do. Hes showing signs of declination and lots of whining (which I believe is pain) Dr Ross is kind and empathetic. Sent me a long email of things I could do when it's been 6 months since I seen him. Thank you so much for the love of animals that you have!!! read more

Pet Wellness Center - My boy some years ago - Veterinarians Near Me - Murrieta, California

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This is by far the best vet we have ever experienced Dr.Ross and his staff are all so wonderful welcoming and just truly a blessing! We took Yoda in yesterday for his injured toe and Dr.Ross was an absolutely fantastic to us and Yoda. We can't thank him enough. All I have to say is if you need a vet pet wellness is the place! read more

Pet Wellness Center - Yoda and his pimped out wrap courtesy of Dr.Ross and his team - Veterinarians Near Me - Murrieta, California

This is in response to Dr. Tanner Ross that felt the need to respond to my previous post about the Pet Wellness Center refusing to even see us when I reached out requesting help with my fearful dog. I am well aware that some dogs need sedation and muzzles, I am perfectly ok with that. My current vet gave us 3 different types of sedatives, none of which did the trick. We take him in muzzled as well. I was told that "fear free clinics" have less stressful ways and techniques for vaccinating and caring for dogs while also using sedatives. I was purely reaching out for help from a place that I thought knew what they were doing but was instead turned away before even getting a chance to bring my dog in. After doing a little more research I'm glad I didn't bring him in considering only yourself and one other vet is "fear free certified". Correct me if I'm wrong but does your website not say that the entire staff is "trained on fear free handling", sounds like false advertising to me. Also, I've seen multiple reviews of how rude your front office staff is and after seeing your childish responses to people that are less than happy with your work, I can see where your staff gets it from. Shit tends to run downhill. If I am at all wrong about anything I've said, I'd love to come in and have you personally explain it to me. Unless the only backbone you've got is when you're behind your keyboard. read more

My cat has struggled with FIP for a while. Dr. Fang has gone above and BEYOND in his care for Mitzy. Although FIP is almost impossible to detect - blood work and tests can help us indicate the possibility of it. My cat received the Bova treatment from one of the top researchers of FIP (Stokes). Bova GS 441524, seemed like a miracle at first because FIP had a 100% fatality rate if suspected. She was doing a lot better, however recently she relapsed. It is heart breaking but Dr. Fang continued to show kindness and dedication throughout the entire process. I appreciate the front stuff for always being so kind and helpful as well. read more

Dr. Fang and his staff are always amazing!! I don't trust many people with our German Shepards and I definitely have no second thought about them. Truly a blessing!!! read more

my kitty scarlett has been through so much in only 10 months of life. i've been to multiple vets now, and im so happy with not only how my scarlett was treated here but also with how obvious it is that they care! i know how cats can be sometimes and ive never seen better treatment. i was smiling the whole time watching them interact with my kitty. thank you SO MUCH, to the vet tech, i unfortunately never got her name, and dr.paciotti. i'm so sure everyone here is just as great. read more

Pet Wellness Center - Veterinarians Near Me - Murrieta, California

I used to love this place but it has continued to disappoint me. I recently lost my dog to a veterinarian's negligence or incompetence at this place. While the owner is good but is always too busy to get an appointment soon with. Oh and he charges more as well. Now they are charging a service fee if you pay with a credit card. I've see this before but it shows on your receipt after paying well this place does not so you get a pretty significant price difference. Something like 3.5% more. They don't tell you the difference just that it will cost more than cash. The price on your paid receipt doesn't show what they actually bill until you get your statement. read more

I've been coming to Pet Wellness center for a several years now and normally no issues. Dr. Fang is amazing and Dr. Paciotti was my original Dr for my cat's. But lately I've been getting Dr. Hausss. Today was HORRIBLE !!! I brought in 2 of my cat's for their check up and some shots. I've NEVER been so insulted and miss treated in my freaking life !!! Yes , I smoke cigarettes and have for 30 something years. Yet today DR. HAUSSS claims to be allergic to the smell of cigarettes. So instead of doing her job she properly she took my pets in the back and wouldn't have my appointment the way it normally goes. I understand some people don't like the smell of cigarettes but to claim all of a sudden to be allergic is insane. But to top it off the nurse tech had us wait up front. ( Not a problem ) Then we hear Dr. Hausss literally talking SHIT on me to other staff members !!!! I come to find out she claims to be allergic to all kinds of smell like cleaners and bleach as well. Answer me this please. What the HELL are you doing as a Professional Vet if you can't be around those smells !!! I'm calling completely bullshit !!! I'm very upset and angry. So a little piece of advice if you choose " Pet Wellness Center " trust me you do not want Dr. Hausss !!! Guess I'm looking for a new Vet. Let's see if they even try to make this right. read more

We found a little kitten who was having a health issue (no BM's) and felt she really needed to be seen but we were out-of-town. We gave a call to Pet Wellness in Murrieta. Julia answered and she told us to please bring her in. It was shortly before their closing and Julia did everything to make kitty, and us so comfortable. She made us feel that kitty would be fine. She gives impeccable customer service. I wish she worked for me. GREAT REPRESENTATION FOR the Pet Wellness Ctr Next we got to work with Alec (the tech) He was so gentle with kitty when getting all her vitals and later attended to needed treatment. Kitty even started to purr. Doctor Fang was just about to go into surgery, but wanted to check the severity of kittys' issue. He addressed kitty's needs and began her treatment. The staff was mesmerized by this little beauty and were curious to know what we were going to do with her. We told them that we had a cat rescue that we were going to take her to. 3 Pet Wellness employees said that they would be happy to give her a home. UPDATE NEXT DAY The treatment worked wonders and kitty is doing amazingly well. We're so happy and made the big decision to add to our family. I'd love to introduce you all to "Maple" The "family" at Pet Wellness have called and emailed to see how "Maple" is doing. We have really felt the LOVE. Thanks again The treatment worked wonders read more

Pet Wellness Center - "Maple" - Veterinarians Near Me - Murrieta, California

Pet wellness center does it yet again! I unfortunately have had to visit them for more than wellness visits on a very regular basis thanks to my very active and accident prone pups. Fortunately, everyone at pet wellness center always does an amazing job at getting my pups in asap, they provide excellent service and always leave feeling like my boys received all the care they need with a splash of love from the staff. Special thank you to Sharon for calming me when I was a little extra stressed out and to Dr. Fang for reaching out to check in on Freddie and answering all of my questions. Thank you!!!! read more

Pet Wellness Center - Veterinarians Near Me - Murrieta, California

Its been two years since I wrote this review. The vet is a tool bag for his response to me. So I take back what I said about him before lol. Zero accountability. Save time and go to animal medical center of corona. Been going for a long time now. Best vet ever!!! The staff is kind and have apologized for things that weren't even a big deal. Tanner definitely needs to learn how to be humble when running a business. read more

I called at 4:45 on Friday, they close at 11. Was told the doctor had to perform a surgery so the wait would be long, but they would call back after the surgery to let us know if we should bring her in or if we should wait until the morning. No call back, so at 9 pm we called ourselves and they told us the doctor was already about to leave for the night. We explained multiple times what the issue was and was not once told she couldn't be seen here. They open at 9 on Saturday, I'm at the parking lot at 8:50 to make sure we can get seen as early as possible. It's call to check in. The lady on the phones informs us the doctor is running late this morning and asks us what the issue is. Once we explain, she tells us that if it's a break or a sprain she cannot be seen. I drove 40 minutes to be here. Why wasn't I told last night that she couldn't be seen here? I was told to come in at 9am. On top of that, the lady on the phone says they don't do emergency care here, but right on the window it says emergency and urgent care, mind you, they told me yesterday not to come in because they were doing a surgery; emergency care??? read more

I gave Dr. Ross another chance because a rescue I adore has a lot of faith in him and his staff. I am glad I did. Dr. Ross and I talked about the last time I came, and I feel it was a good conversation. I brought one of my girls to have a pretty large mass removed. She is doing well post surgery. Again, as I mentioned in my previous review 1. The staff is sweet 2. They are so accommodating 3. The price is reasonable read more

Drs. and staff are very friendly and helpful with our dogs. They aren't cheap, but I trust the doctor's experience and advice.

Amazing care by Dr Thomas and Courtney. Our 4yr old Chi hurt her back. Took her here for an emergency visit. The place was cleaned, their exam rooms were cozy with couches; felt like we were home. Based off the initial exam, we loved that he didn't immediately jumped into getting X-rays. He the recommended medication route first and will assess later. They also offered 10% military discount off the visit. The front desk staff was kind to email me the new patient form so I would have it ready by the time of arrival. Will definitely recommend them and return. Thank you read more

Pet Wellness Center - Happy Chi - Veterinarians Near Me - Murrieta, California

We've been bringing our dog to this veterinary practice for over four years, and I just had to leave an updated review after moving to San Diego. Since our 15-year-old dog was recently diagnosed with osteosarcoma here, I've come to appreciate this clinic even more. Trying to find a new vet in our area has been a challenge, and nothing seems to live up to the standard of care we received here. Whether it's my emotions running high or the reality that this team truly went above and beyond, I now realize just how great they are. When I called recently to request our dog's medical records, I ended up printing over 150 pages for our new (and frankly disappointing) vet and oncologist. As I skimmed through the detailed notes--super meticulous documentation of every test, phone call, and in-person conversation--I was moved. It might sound strange, but I was overwhelmed with gratitude. The care and attention they gave us over the years jumped off every page. You'd think thorough documentation like this would be standard, but I compared it to another clinic we would visit occasionally, and those notes were barely legible chicken scratch. KO's records really matter at this time so I feel so fortunate to have them on hand from this team. Dr. Kirscher is one of the standout vets we've had the pleasure of working with. I'll never forget when she discovered our dog's dislocated hip socket--something that had gone unnoticed for years because previous X-rays had always focused on his chest. She took the time to explain everything thoroughly and with real compassion over the phone. What stood out most was her commitment to making sure we truly understood our dog's condition, actually educating us instead of having to Google our questions--something we're quickly realizing isn't common as we search for a new vet in San Diego. I don't believe she's still at the clinic, as we haven't been assigned to her in some time, but the impact she made has stayed with us. Dr. Ross also made a lasting impression. Despite his packed schedule, he sat with us and went over X-rays in detail, answering every question to give us peace of mind. He's soft spoken and you can always tell how much he loves animals. That kind of presence and care really matters. Dr. Piachatti showed incredible patience and empathy as we came to terms with our dog's cancer diagnosis. She even squeezed us in between appointments on short notice when our boy woke up screaming in pain from arthritis. Her kindness made a heartbreaking day a little more bearable. We also want to acknowledge Kerissa, who handled our dog's dental procedure--a big risk for an older pup. She was professional, gentle, and kind throughout the entire process. She even followed up personally the following Saturday to check on his recovery. Like any practice, there were occasional bumps--mostly with front desk communication. Sometimes phone interactions felt a bit rushed or impatient, but I understand they have demanding days too. While those moments stood out, they were minor compared to the overall quality of care. One suggestion: I do wish we could consistently see the same doctor when they're available. It's likely a scheduling thing because we all know we want our dog to be seen STAT, but it makes a big difference, especially with a senior dog. My husband also wishes he could be inside during visits to help ease our dog's anxiety. I personally don't mind the curbside setup. I appreciate that they come out to us, even in burning heat. Sometimes they stay out with us just to explain how our dog did during his appointment. Overall, this is a truly dedicated team doing incredibly tough work with care, professionalism, and heart. Thank you all for everything you've done for KO--we're grateful beyond words. read more

They are kind and easy to talk to. I haven't felt rushed it's different waiting in the car till they are ready for you however it does avoid issues with bad dog behavior or animals not getting along read more

I wish I could give zero stars. Do NOT bring your dog for a dental cleaning. They broke 2 of my poor dog's teeth and decided to extract 5 teeth without our permission. Why would they not get consent before extractions?? And why were the 2 teeth broken during the cleaning. Who are they hiring here?? The front office was SO rude as well. Please don't bring your dog here. X-rays are before broken teeth and after broken teeth. read more

Pet Wellness Center - Broken teeth - Veterinarians Near Me - Murrieta, California

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Had to put my beloved elderly kitty to sleep unfortunately. Took me a whole week to get the courage to do it. I was scared they would try and change my mind but they did the exact opposite. They supported my decision and provided me with options. You can't think when you're beside yourself with grief, I feel like they were beyond compassionate to me and my boy. This is a lovely place to take your well pets or your unwell pets. Thank you from the bottom of my heart all of you from the reception desk people, the vet tech who was an absolute angel to me, the Doctor and the assistant. Thank you from me and my best friend/ cat Rufus read more

On December 30th, my family and I discovered that our senior dog had blood in her urine, which was a first for us, especially considering her age. Naturally, we were extremely concerned and immediately took her to the clinic's emergency services. Upon arrival, we were welcomed by kind and accommodating staff who quickly set us up in a room. Dr. Thomas promptly attended to us, providing clear and supportive answers. He explained that our dog was clear of kidney stones and likely had a common UTI, possibly caused by dehydration. He prescribed medication and assured us a follow-up urinalysis would provide further clarity. The initial experience was excellent. We left feeling relieved, especially after the stressful drive to the clinic. The receptionist mentioned that, since we were already in their system, we could return during regular hours for a follow-up, with fees waived. She also informed us that we'd receive a call on December 31st regarding the urinalysis results, as the lab typically processes results within 24 hours. Understanding the holiday schedule, I didn't expect to hear from the clinic on December 31st and was fine waiting until January 2nd. I called at approximately 2:41 PM to inquire about the results, and the staff member advised me to call back during emergency hours. I did so later that evening, at around 6:30 PM, and spoke with a male staff member who confirmed that the results were available. However, he mentioned that only a doctor could go over them with me and said that a note had been made for the doctor to call me. I was reassured multiple times that the medication prescribed was appropriate and that the doctor would follow up with me. By January 4th, I still had not received a call, so I decided to check my email. At 4:56 PM, I found the urinalysis results in my inbox. However, it was after hours, and the clinic had closed at 4:00 PM. This left me with the task of interpreting the results myself, which was difficult due to the complicated medical terminology. I felt even more anxious and unsure about the findings. Since I had received the results after hours, I assumed the clinic might still be open and called for clarification. However, I was greeted with an automated message that informed me they were closed. This left me without any answers until the next business day. On January 6th, I called right when the clinic opened and explained that I needed clarification on the results. I was informed that, because only a doctor could go over them, I would need to wait for the doctor's availability during the emergency hours. I was also told that the doctor wouldn't be in until January 7th. At this point, I expressed my frustration, explaining that I had been promised a call on December 31st and had received nothing by January 6th. The staff member acknowledged the delay and apologized, explaining that they had been busy over the holidays. She then informed me that Dr. Thomas would actually be available later that evening to review the results and would call me. By 7:30 PM, I still had not heard from anyone, so I called again. I was told that the doctor was in surgery but that they had left a note for him to contact me as soon as possible. At 9:30 PM, my sister also called and received the same response. We were told that someone would reach out to us before closing. By 10:50 PM, I called yet again and was told that the doctor believed I had already been contacted about the results, which was not the case. The staff member also mentioned that Dr. Fang had supposedly emailed us the results, but I confirmed that I had not received any communication from him, only the lab results. At this point, I was feeling incredibly frustrated. While I understand the clinic is busy, especially around the holidays, the lack of clear communication and follow-through left me feeling disregarded. The staff member I spoke with admitted that this situation was unusual and apologized for the confusion. She mentioned that Dr. Fang is known for working late into the night and suggested I email him directly. This was the first time anyone mentioned emailing Dr. Fang, which added to my frustration. I decided to email Dr. Fang, and after midnight, I received a response. He forwarded earlier communications from January 2nd and 5th, where he had already attempted to explain the results. However, these emails were sent to the wrong email address, so I never received them. I informed Dr. Fang about the email error and explained that my dog's bleeding had stopped and that she seemed to be back to her normal self. I asked if a physical follow-up was necessary and am still awaiting his response. Additionally, there was confusion regarding follow-up fees. I was initially told that, since we were already in their system, we could return during regular hours without additional charges. However, when I called on the 6th, I was told that I should ask the emergency staff about the fees as the day staff had no clue. read more

TERRIBLE PLACE! I came here on a Saturday due to my dog eating a toy. They told me they could operate but the blockage was moderate and they could see him first thing Monday morning. Come Monday morning they tell us they aren't sure what time they will be able to do the surgery and if it needs to happen in the afternoon it will be an emergency price. Well if that's the case we would have took him in on Saturday to the emergency and paid 8k. I call my other vet and they tell me to bring him in immediately. And they tell us it's not a moderate blockage and he would have died if we waited one more day. Come to find out I have heard from multiple people this week who have taken their dogs here for surgery that they died from surgery here! DONT GO HERE! read more

Well my cat was really sick , I took him there & everyone was amazing. The receptionist was very nice. Then Dr. Jenson the assistant put us in a room and she was really good with my cat . Then Dr. Fang came in check him out was very good and compassionate about what was wrong with him . This place was very affordable. I would recommend anyone needing a vet to come here . You won't be disappointed. The whole staff is very knowledgeable and professional as well as down to earth. read more

We had to take our cat here during the evening hours for an emergency visit. We unfortunately do not live in the nearby area, but this clinic is open much later and we had to take our boy in immediately. The staff were patient, kind, informative and exactly what we needed when bringing an emergency to their doorstep. I will definitely be coming back with our pets if we ever need assistance past regular business hours again. It's great to know who we can rely on in those emergency moments, especially when your immediate area doesn't offer emergency vet care. read more

We brought here our baby boy Loki after another vet's malpractice killed our girl cat Tuna. We were devastated and Dr. Fang did his best to help Loki and today our baby Loki is feeling better. It is so sad how our both cats had same symptoms, one got better and other passed away in 2days because of wrong vet choice. I really liked how Dr. Fang was honest and ethical and did not try to sell us more useless medication or tests. Also, Sarah was so nice and kept an eye on Loki all day and gave us all the updates. There have been so many times we felt vets and the staff do not seem they care about your pets, while here we had a different experience in a good way. Thank you all! read more

Pet Wellness Center - My Lovely Loki - Veterinarians Near Me - Murrieta, California