Before I get into my edited review , please know that as of this date 12/29/2022 , this facility's "veterinary premises license" is "cancelled" . Furthermore (and perhaps the reason for the former) , their "Veterinary Assistant Controlled Substance Permit" is "expired". Both of these are REQUIRED and it's more than a little alarming that they are in this status. If you google what exactly these entail, it will make more sense as to why they're important
EDITED REVIEW:
saddens me a great deal to see just how far downhill this vet has gone. In fact, I'd have left MONTHS ago or even a year ago if not for dr witherby. He's literally the only reason I'm still a bringing my pets here. The current front desk staff is quite frankly.... USELESS. And often rude as well. Deanna is the only competent front desk employee they have there now. Everyone else is gone. They are lucky they have dr witherby because he's the only glue holding that place together as far as I'm concerned .. It used to be that I couldn't say enough nice things about this vet . That has DRASTICALLY changed. Pretty much a 180 degree turn in the wrong direction. Very very sad and disappointing. If dr. w ever leaves, I'm NEVER coming back . Lastly, I just want to quickly bullet point the things that have altered my view about this business and the things that used to make them a great vet that they no longer do or seem to care about
1. Hours NEVER match what's listed online (that applies to even within the multiple online listings as well) , to what's on their phone, to what's on their door, etc. so now I've noticed they have a recording that just basically says in a nutshell, that their hours are all over the map and what was true yesterday may or may not be true today.
2. NEVER rely on their word for callbacks for ANY reason whether it be for appointments, prescriptions, questions , EVEN EMERGENCIES! (Unless you've spoken to Deanna )
3. I know of at LEAST 3 instances where front desk have flat out lied (both verbally and in written records ) regarding following up with me about something important .
4. They never do courtesy appt reminders anymore (I realize this is minor and is a courtesy service but nonetheless , it contributes to the overall customer experience)
5. They've eliminated vaccine reminders completely which I don't understand at all.. particularly since that results in revenue and because unlike appointments, most customers are NOT going to be tracking the timelines for different vaccines . I don't know any vet that doesn't do this except this one .
6. They no longer send sympathy cards after your pet has passed that were signed by the staff . This one , more than all the rest, upsets me most . And that's because it tells me they simply don't really care anymore. Whether or not that's actually true is irrelevant. That's the impression they are giving and that's what's key. Every time I used a I get those in the mail , I was very touched and it really went a long way. Sadly, my last 2 pets that have passed in the last 2 years... radio silence .
5. Last but not least , while this may seem
Minor or irrelevant to some , to me it's actually the most important one of all . Because it speaks to how much they simply must not care anymore read more