I would most definitely not recommend this company to clean the yard. I'm not sure what has happened, but I've used them for over 5 years and most recently, their service has really gone to that which they come to pick up. They recently changed their billing system and called repeatedly to get my credit card security code - they even called on a Sunday night. I sent an email to complain. They were doing a poor job at cleaning the yard so I sent an email to complain. It seemed there was a new person cleaning the yard who apparently wasn't well trained on finding dog poop as there was poop left on the pool deck and in the yard. They call me while I'm at work to say they can't open the pad lock. All they needed to do was jiggle the lock and open it - It's been the same lock for years! the "unintelligible person couldn't do that - so I told them to take a hike. I then get a series of unprofessional emails from Neil - saying I yelled and used foul language and picked on a 22 year old female operator (as if I can see her age on a phone call) . And who cares, female or male young or old - the person can't pick up poop and can't open a lock - useless! Go with someone else - you'll be glad you did. read more

Pet Waste - Email - Pet Waste Removal Near Me - Frisco, Texas

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I would not recommend this service. I'm a new customer and this was my second week. They said they tried to open my gate and were unable to and tried to call me. I'm a teacher and had no reception. As soon as i got the "skipped service" email, i emailed them to let them know I'm available. This couldn't have been more than 15 minutes after email sent. They said i would be charged and they would not be doing service this week. Neil was rude and customer service is obviously not a concern with this company. I got home and was able to open the gate, just fine. No lock. Nothing. My 7 year old even opened it. It was stuck half way open and then you lift and pull. They stated they would not budge and believe they tried everything they could to open it. I'm confused and disappointed in peoples lack of professionalism and customer service. I do NOT recommend. Find someone else. And, he proceeded to call me a liar, weird and ridiculous. read more

Pet Waste - Pet Waste Removal Near Me - Frisco, Texas

I truly have loved my experience with Pet Waste! The woman who comes out to pick up is always so friendly and my dogs always get SO excited to see her. She has never forgotten to securely close my gate after she finishes which was my biggest concern but not anymore. I will definitely be using their services long term & will recommend them to anyone. read more

Definitely do not recommend. The pet clean up was sufficient but their billing and customer service need a lot of work. I switched banks last month and they could not reach me over Christmas weekend and proceeded to charge me a late fee Monday morning and a $200 fee to cancel the following day. Their portal doesn't allow you to pay unless you can reach their customer service to charge your card. You can literally only update your card so that they can charge it for you. I would've kept their service and they would've made a lot more money than the cancellation fee had they known how to practice customer retention and have a little grace when it comes to the obvious holidays. read more

Pet Waste - Pet Waste Removal Near Me - Frisco, Texas

This has been an awesome service. I can't tell you how much I have enjoyed not having to scoop poop for four dogs.

They promised us a refund for services not completed, and then told us "no refunds" only after cancelling. Then they promised they wouldn't charge us a cancellation fee, only to turn around and try to charge us a cancellation fee a week later. Honestly, with so many other reputable, competitive dog waste services around nowadays, there's no need to go with this shady company. read more

Neil and his team are fantastic! Like clockwork, they are there about the same time every week without fail. This way you know your dogs are safe in the backyard without getting out. Very thorough, its like magic! Very "Ninja", you barely know they are there. It's affordable, sanitary and one less thing to worry about weekly. Your gate lock codes are safe and the icing on the cake is a small flag planted by your tech in your front yard, notifying all is safe and clear to your yards! Joseph Thomas read more

Would not recommend at all. Out to get your money. Don't give them your card info. All other negative reviews were accurate and I should've listened to the other reviews. Ridiculous communication and "no refund" even without service as a NEW CUSTOMER is ridiculous. Customer service sucks. read more

With this boutique service becoming more the norm there are far better options in the area. I chose Pet Waste Professionals because of their 4th month free promo. We were fostering a dog and wasn't sure If we were going to need service past that time frame. Service has been fine, nothing great as I don't think they have done as a good as job as my last company we used years ago. They had to be called back out again because they left several waste piles in my yard after they visited. We will be traveling most of the summer and will not have our dog at home so I emailed Neil asking what I needed to do to cancel my service. I was simply wanting to know who and when to cancel for a future date. His response was impersonal and scripted with directions to read the policy on their website. I scanned through it and although wordy and slightly confusing in places found that I needed to call a number as an email would not suffice as a cancellation request. I called the number and was told that no one could help me but they could have someone call me back. This was now almost a week ago. I have yet to receive a call back. I emailed Neil again explained the situation and again requested cancellation at a future date. He confirmed receipt of my cancellation request but not date. I again emailed him back requesting a future date at the end of my 4th month commitment. Received yet another impersonal email stating that my service will end at the end of my current 3rd month. "Our terms are clear - there is no free service if a customer cancels within the first 3 months of the 4 month commitment." I would understand if I was cancelling my service effective today that I would not get the 4th month free but I am simply requesting cancellation at a future date as a courtesy to them so they can plan accordingly. Re-Reading their policies several places seem to contradict what I am being told "By ordering the Free Spring Clean, or Free 4th Month, with 4 Month commitment to regular service you are agreeing to commit to at least 4 continuous months of regular service. You will be charged for the first month of service in advance and the first visit will be your major Spring/First-Time Clean. We then bill in advance each month for 3 further months (2 further months in the case of the 4th Month Free), which will satisfy the four month commitment to this service. You may then cancel at any time, but the service will carry on each week, based on the assumption that you wish to continue with the service" - So had I cancelled at the end of the 4th month without a decent heads up we wouldn't be having this issue? "We do not provide regular service for any period less than 4 months - whether or not you have taken advantage of a promotion, you are agreeing to at least 4 continous months of regular service." - Considering I am trying to abide by the 4 month commitment yet being told my service ends June 2 (3rd month) I would have to disagree with this as well. I have requested to cancel my cancel request then, so that I may cancel at a later date with little warning (which seems completely ridiculous to me). Customer service from the Dallas location is non-existent at this point. I will be contacting the MN location as they seem to be the corporate office. Basically, chose another provider. read more

I have had 2 different dog waste removal services over the last year with no success. I had given up on finding a good dependable service until now. I saw the Pet Waste Professional commercial truck while driving one day and decided to google them that night. I haven't seen this kind of good service in a long time, they have been polite, dependable, and most of all do a great professional job. They have different ranges of pricing and my yard looks like I don't own 3 dogs. I highly recommend Pet Waste Professionals!!! read more

DO NOT HIRE THIS COMPANY! Worst service lately. The poop tech claims they couldn't open my gate three times. This doesn't make sense because we have other services who come by that monthly who do not have a problem opening our gate. They make excuses. I'm sure I will be charged a cancellation fee. Again... DO NOT HIRE THIS COMPANY. read more

DO NOT "WASTE" YOUR TIME. Find another company, there are many. Petwaste was not professional. False advertising aside, management is beyond rude and apparently doesn't need satisfied customers. It's hard to screwup cleaning a 5ft x 7ft yard, but they managed that perfectly. read more

If I could give zero stars, I would. Let me first start by saying service was great for about the first 2.5 months. Then, a service day was missed on 3/3/2017 because suddenly they had trouble finding my yard. Ok, I get it. Things happen, I'm reasonable, so I wait until the next day to contact them to be sure they weren't just running late. I contact the 800 number on the website and I get someone in Minnesota. The lady told me someone would be calling me back from the Dallas area because the 800 number goes to their corporate office in MN. So later that day, I get a phone call from a Julia Stewart saying she did service the yard and there should be a flag there. There was no flag and my yard was still littered with days of dog poop. Julia then asked if I could email her better pictures of the yard so it would not be a problem in the future. I asked why this was suddenly an issue, and she said because there are different employees coming to scoop the poop on any given service day. Ok. No big deal. So I emailed her some pictures of my yard and mentioned in the email I expected to be compensated for the lack of service on 3/3/2017 since nobody came out until my next scheduled service day. Well guess what, she never responded to my email. Moving forward to billing day 3/15/2017. Expect my surprise when I was charged the full amount even though I did not receive my service on 3/3/2017. So I again call the 800 number on the website and inquire about the bill. Again I was told someone would call me back. The next day, 3/16/2017, I receive a phone call from the same woman, Julia Stewart. Julia advised they do not give refunds and it was my fault they could not find the yard. She then proceeds to tell me there is no guarantee in the future it won't happen again. Wait, what? So not only are they not willing to compensate for their mistake...but they're telling me it's going to happen in the future and I'm expected to keep paying for services not rendered? After I hung up the phone with Julia, I was frustrated red hot. I called the corporate office again and explained to them I needed to speak to someone in charge of Dallas area. The woman on the phone advised someone will be contacting me. Again, Julia calls me back and tells me she has spoke to the owner and the company will be doing nothing about the issue. Shortly after, I receive an email from Neil Stewart, the owner of the company confirming my conversation with Julia. Look it's not about the $13 or whatever that one service should've cost, it's the principle of the matter. I expect a business to have some integrity. Needless to say, I have cancelled service, filed a chargeback with my bank for services not rendered, and will be filing a complaint with the BBB. Just beware if you decide to use their services, these aren't the type of people I ever want to do business with again. read more

Exceptional!! I didn't realize how much I needed this service until I gave it a try. I went through a few providers who started become unreliable and then I found Pet Waste Professionals. Their name lives up to their service, very friendly, reliable and exceedingly professional. read more

These guys are great! They show up every week and make my back yard look amazing. We have to bull mastiffs and work full time. By the time we get home from work, eat dinner, laundry, bills, etc. there is no time for yard work in the dark. They do a great job and have freed up my weekends cleaning up after the dogs. i am very happy with their service! read more