Great experience with the veterinary services here! Easy to schedule online. Appointment was…read morecompletely on schedule. My pet was diagnosed and treated promptly. I felt that the pricing for all that was needed was fair also. I'll be back!

Went into the Petco at Chaska. The day before had previously spent over $400 on various aquarium…read moreitems, however noticed that we were double charged for a heater and went back in to correct the issue. The moment we walked in, we were off to a bad start. Mary was the cashier, the same girl who checked us out the day before. She was unfriendly off the bat, no smile, no greeting, nothing. Must have been having a bad day? We explained the reason that we were there and it went downhill further. She brought over a manager, Steve. Who then started to "explain" the receipt to us, as if we were stupid. The receipt clearly stated 2@ $64.99, totaling $102.66. But he tried to say "just ignore the 2, I know it's a complicated receipt and you can sit here and analyze it all day but it's still the same price." I'm not a stupid person so politely pointed out that it did not make sense. Was so rudely brushed off and he walked away. Continued to work with Mary, who continued to be extremely rude and not helpful. Girl, if you hate your job that much, just quit, like jeez. Should be fired really. Then asked to speak with a manager due to her attitude. Steve came back up. I pointed out that we're not trying to be difficult and that it's an easy solution and that they don't need to be so rude. The worst employees I've come across. We've been very good customers, even signed up for vital care premier, and will be discontinuing that immediately. Will never shop there again. Petco should be appalled to employee both Mary & Steve.

My go to spot for all things pet related! Chuck and Dons has almost everything you need for regular…read morepet care like food, treats, toys, leashes, etc. The store is dog friendly and the workers are always so kind and knowledgeable. They also offer grooming services and even have self wash stations that you can book to give your pet a wash! We use the self wash station at least monthly and it's made such a difference in keeping our pup staying clean and smelling good. We always do the standard wash but you can upgrade to add on some higher quality items which is a nice option for the self wash!

I regularly stop in here to pick up my dog's food, Nutri-Source. The staff is attentive and always…read morewilling to answer questions about their services, give recommendations or bring items to the car.

We have been going here for years and now they have a grooming dept. which has our favorite…read moregroomer. They welcome our Big dog "Great Pyr" and remember his name! They have his food on list and after 10 bags we get one free - customer service is great and our dog does love coming in the store with us. They are knowledgeable on cats and dogs - a real plus. They will carry out the large bag, which is so helpful for me.

Brought my dog here for grooming. They called me about 90 minutes later to tell me they "found" a…read morecut under my dog's eye. They tried to insuate that maybe I had caused it from trimming his tear stains. I don't trim my dog's tear stains, I wash his eye area with a warm washcloth. The cut was not on my dog when I dropped him off. It was very noticeable, and I would have seen it if it had been there at any time. Also, if his eye had been cut, I would not have taken him for grooming, I would have been taking him to vet. This cut, you can tell from the pictures is a fresh wound. I understand that accidents can happen, but to lie about to my face!? That just makes the grooming staff look like fools! I'm angry that they didn't take good care to not injure my dog, and even more angry that they lied about, and tried to say that maybe I had done it!! I'll update this review if Chuck & Don's takes care of the vet bill...because I went right to the vet with him after I picked him up. This should never happen to our beloved pets. I will never take my dog to any Chuck & Don's for grooming again. 5/3/2026: UPDATE: I was called today by the district manager. I Do feel like sh listened to me and took my concerns seriously. I also feel like she cared that my dog was injured. She did assure me that Chuck & Don's would definitely take responsibility for the vet bills. I appreciate that she reached out to me. I am upgrading my star rating to a 3 because of the way the company is handling this incident.

My family of three dogs and two children have had the privilege of knowing Marilyn and working with…read moreher on training solutions for the past four years. We have stubborn Chinese Shar Pei and Marilyn has helped with separation anxiety, puppy training and adult rude dog behavior. When we travel Marilyn pays the utmost attention to detail in their care. Pure Spirit is the best!

Our Family was just delighted to have Ms. Marilyn in our home to help train our new Westie puppy…read more We have a busy house with three kids, and she knew all the tips and tricks for making all of us more happy with our puppy. We would highly recommend Pure Spirit for your puppy training needs. She knows the animals so well and we were constantly amazed at how quickly she could teach our dog a new trick. She showed us exactly how we can keep this going in the future and our entire family loved the experience.

I took my pets here for 4 years and was happy with the care they received until this year…read more During this incident, front office staff told me I couldn't speak with a veterinarian if it wasn't the one that I took my cat to recently. Dr. Bush wasn't in that day and I needed help as my cat was very sick after starting a new medication. I begged to talk with any Dr. on staff or have someone call me back before the end of the day. I was told point blank "it probably won't happen, but if they have time then they'll call." I didn't receive a call that day. Next day I was more worried about my cat and was met again with rude front office staff sighing loudly on the phone and interrupting me as I try to explain my situation and asked for Dr Bush. This time my vet was in but now I can't talk with her, but I was told to make an appointment with a tech, no Dr was needed. They wouldn't listen to my cat's situation yet and dismissed me at every opportunity. My cat lost half her body weight, continued to decline and I felt helpless. The next day I received a call from Case Manager Danielle who said she doesn't want to make excuses for how I was treated but went on to list excuses- " We are short staffed this week, Julia just doesn't realize when she's being rude but it's a problem they're working on with her.." I am so disappointed in Shakopee Vet. I have since found a wonderful place to take my aging pets. They took gentle care and concern with me and my pets and immediately found the issue with my cat. If you want supportive customer service and good veterinary care for your aging pets, I'd look elsewhere.

Before we got our got new little puppy we went thru the checklist of what we all needed. There are…read morethe basic things like a kennel, leash, dog bowls and toys. The list is really endless but one of the biggest decisions was who our vet was going to be. We were dog owners before and we were happy with our previous vets but I was interested in searching around. We landed at Shakopee Veterinary Clinic. It wasn't the closest one to our home but the reviews we read were amazing so we were willing to drive a little further. This is an all woman staff including the 3 veterinarians who are all excellent. They are extremely caring, personable, timely with appointments and the techs are outstanding too. Overall I'm extremely pleased. It's easy to set up appointments, call and ask questions too. You'll find some of the best care for your furry animals right here.