Newcomer to the aquarium scene, came in for a bristlenose pleco baby, but I had to walk down every…read moreaisle, the fish all seem very happy and healthy and were fun to look at. Very ma and pa store, will be returning.

I love going to this place because the two people who run it (I think they're siblings from some…read moreEastern Bloc country or something) are really nice and they have a great selection of products. My only complaint is that when the lady who usually runs the cash register is helping you find something in the store, she will suddenly ask another customer what they are looking for even though she isn't done helping you yet. I've been in the situation where I was the person being helped and she decided to help someone else and I've been the person who has been waiting patiently while she helps someone else and they've been interrupted while she asks me what I'm looking for. Aside from this one thing, though, wonderful place and I recommend going there.

I don't mind the owner of the store, but his wife is something else. Like, no sense of what…read morecustomer service is and just so rude.

Disappointed and heartbroken -- zero accountability from the store…read more I purchased some driftwood from this store for my aquarium, and the next morning I found six of my fish dead. All my poor fish were gasping at the surface, desperately trying to breathe. I went back to the store calmly, just to let them know what had happened -- not to ask for money, neither for the dead fish nor for the product. I simply wanted to inform them. At first, a woman asked if my water had turned brown -- I said yes, it became extremely dirty overnight, even though my tank is normally crystal clear. Then a man stepped in and immediately began blaming me: he said I must have overfed my fish, used the wrong substrate, had a bad filter, or washed it under tap water -- none of which is true. They both started speaking to me in an agitated, defensive tone, while I remained polite the whole time. Again -- I wasn't demanding any refund. I didn't ask for a single dollar. I just showed them what had happened. I told them I use premium filter media and substrate and that I take good care of my aquarium. Then they made a ridiculous "offer": to put the same wood in their own tank and if all their fish die, then I would be right. That's absurd for many reasons -- first, I don't trust them to be honest about the outcome. Second, I live far away and don't have time to waste so they can lie to my face. Third, not all of my fish died -- mostly the delicate neon tetras. And most importantly, the wood already leached all its toxins into my tank. Their experiment wouldn't prove anything. People here say the staff is nice -- sure, they smile while taking your money. But when something goes wrong, they couldn't care less. They can't even acknowledge responsibility. They behaved like teenagers caught with cigarettes claiming, "They're not mine." It's shameful. P.S. ChatGPT told me I should have boiled and soaked the wood for weeks before putting it in the tank. Why didn't these so-called "experts" mention this when selling it to me? Simple -- they don't care what happens to your tank after they've got your money

Beautiful grooming job done. fast and very friendly and nice soft scent. I will be returning a…read morevery reasonable rate.

love this place and got a sales surprise when I stopped in today. They were in the midst of their…read more14th Anniversary sale Chad and his team take great care of us. They carry everything out and give me a free bag of food every time I buy 10 They even deliver anywhere in Winnipeg for no cost

You would get a 3 or 4 STAR rating if you EVER had the standing order of cat food in that I need…read moreevery month .. MY GOSH your making lots of $$$, I think I'll start a Pet Food store and concentrate on customer service - I'll make a mint. BTW - the staff are great (just have no system - if you don't count a scrap of paper - or a note here or there). I keep going back ONLY because the people are so good .... cats are getting hungry again and puke up everything except for "XYZ" please keep it in stock.

I bought an Oranda XL goldfish from them 3 days ago and was told to buy multiple zebra fish to keep…read morehim company. Within 2 days the goldfish ate the zebra fish despite being fed 3 times a day. I called the store to ask to return the Oranda or get a refund/ store credit for the zebra fish they recommended but they wouldn't offer me anything to try to make up for the fact they sold me fish that should not be paired together after i had already bought 200 dollars worth of fish equipment not including the 70 dollar oranda XL and the multiple zebra fish $4 each. They were very rude and i would not recommend them.

In addition to being waaaaaaay over-priced, they're more interested in kibitzing amongst themselves…read morethan taking care of customers at the check-out. Sunday. 4:00 pm. Five groups of people in line to pay for their over-priced merchandise. I look... there are three employees in the vicinity of the check-outs and only one is taking care of the till, another is mingling around the closed till two stations over, and the other is over yaking with a green-haired girl who is second in line. Wait. She's not wearing a jacket.... It's twenty-below outside . . . hmmmm, oh. The green-haired girl who is second in line is actually an employee waiting to pay for her personal stuff. Fine. wait. wait. wait. The customer in front of her finally gets his stuff paid for. The green-haired girl, i.e.: the Pet Smart Employee starts paying for her stuff but is constantly distracted by the conversation she's having with the other Pet Smart Employee who is standing there gabbing with her. They're occasionally interrupted by the Pet Smart Employee who is supposed to be ringing her stuff up . . . Great conversation they're having, and the line behind us grows. Finally the Pet Smart Employee gets her stuff paid for and goes to work . . . to open the fourth register. The one Employee she was gabbing with saunters off, and the the fourth Pet Smart Employee who was shuffling around the middle till, looks up and goes, "can I help you?" and takes the people _behind_ us while we wait for the two groups in front of us to get rung through. The green-haired girl decides she's got some important stuff to do before opening her till and takes turn fumbling around between her purse and her merchandise. You idiots are very fortunate I was with by daughter who doesn't like it when I cause a scene. Yes. I am _that_ guy.

From the owner: Whether you have a young pup, older dog or a rescue, PetSmart dog training classes can help them…read morelearn how to behave appropriately at home and on-the-go. Our Accredited Pet Trainers teach fun & effective group & private classes through positive reinforcement

We love this place. They have everything you would want for your f h r babies…read more Their obedience classes are very helpful. The instructors are so knowledgeable. All the staff there are very, very caring people.

Raven loves to go to littles daycare and have a spa day. The staff are friendly, knowledgeable, and…read moreobvious dog fanatics. reasonable prices for a full day and a full groom

I cant give zero stars so One it is! ​Petsmart - first and last time dealing with them. Their…read moreonline ordering system is garbage. I can put in my products that I want to buy, but I have to do it five times because their app keeps deleting my cart. When I FINALLY get the cart to check out - I fill in my address correctly (I always double check now - that's a different story) ​and ask for delivery. Do you know they have Uber drivers doing delivery? Do you also know that their ordering system inputs the address wrong and the drivers (not their fault) go to the completely wrong address? This happened TWICE. And both times the driver was in a completely different town from where I live. Despite the driver calling to ask where I lived and despite me telling the person where I lived, they refused to drive ​to my location and just cancelled my order. This happened TWICE. I even tried to make sure the address was correct on the tracking for the Uber driver BUT IT DOES NOT LET ME EDIT IT! So, again my order is cancelled because the Uber driver could not find my address because PetSmart's App enters it in wrong. It was right on my order confirmation so it wasn't at my end. Fix your app PetSmart! Those poor drivers are given the run around and don't get paid if they don't deliver. That's on you PetSmart not the customer. I will never order from PetSmart again because of this run around and still no product!! Do not order online it's a waste of time!!

TERRIBLE ANIMAL CARE. DO NOT BUY FISH FROM HERE. I went to…read morethis location to check out their fish. Almost all of the fish were sick, dying, or already dead. The tanks were overcrowded, disgusting, and full of parasites. When I told the sales assistant what I was looking for, she had the nerve to tell me about how big the fish would get, including the fish requirements, while it was clear that none of these fish would live to reach those standards. I was horrified and immediately left. DO NOT BUY THESE FISH BECAUSE YOU WILL INTRODUCE DISEASES TO YOU HEALTHY FISH IF YOU DO NOT OWN A QUARANTINE TANK. I have videos and photos from my visit.