A huge THANK YOU to Manor Vets who have been absolutely fantastic. We first had to rush our cat…read moreIfrit to their 24 hour service a few months ago and were so kind and understanding when I explained my situation (not only a poor student but a poor disabled student relying on public transport) and let me work out first bus I could get to get Ifrit seen ASAP. Recently had to return to Manor Vets Edgbaston as it appears Ifrit has cystitis again and they're currently processing his urine samples today - a rush to make sure no underlying problems! By phone they are incredibly kind and patient, very understanding, and gave me numbers for the Cats Protection and Friends of the Animals for badly needed help with the cost of vets consultation and neutering fee for which I am incredibly grateful for. Some vets can be quite snobby and look down on lower-income people, but this recently refurbished state of the art veterinary practice is far from snobby. Treats were provided for the furry patients which helped Ifrit relax in the waiting room, and everyone there was definitely a pet person, creating a calming, warm, welcoming atmosphere. They've also given brilliant advice on foods that help his condition and it is little touches like that make me so grateful we chose Manor Vets.

We have been going to Southcrest Vetinary centre for around 35 yrs now. We have always felt that…read moreour pets were in the very best hands. We had to go this week with our much loved elderly bad tempered old cat. we were thinking it was the end of the line for her as she had become very ill. Not the easiest cat to treat she spits and growls like a champion, however undeterred they worked their magic on her. I can not thank them enough for today and the many years we have put our pets into their hands and the results have always been good. We would like to publicly thank them for being thoroughly professional, kind and very knowledgeable. THANK YOU. The receptionist are kind and helpful too.

Very professional people with love for all animals. The prices are affordable and the approach of…read morestaff is very understanding and they provide all the info you need about how to take care of your pet

I used to go to a truly independent vets on Vicarage Road but the owners of the practice decided To…read morego back home to Ireland. I have to say my husband and I were gutted as they were a husband and wife team who offered a truly personal service. I had been trying various practices to see if any matched up to those high standards. It's almost impossible to find unique pracices anymore, but for me White Cross is as close as it gets. We have had cause to visit them a great deal with our cat and every time we have received lovely service. The nurses at reception are helpful and always ready for a chat. The vets are knowledgable and caring and the prices are decent in my view. Unfortunately we lost our cat ultimately but they dealt with this with great sensitivity too and when we're ready for a new pet I'll have no hesitation in using them again.

When we first started using this practice some years ago with our first cat, I would have happily…read morerated them 10/10. But sadly, our last three visits leave a lot to be desired. We have a very highly strung cat and have tried all sorts of different treatments to help calm him, but sadly to no avail. On our visit today, on route we phoned to inform of a slight delay,( Due to afore mentioned reason,) which, as it turned out would not have been a problem. We noticed the patient before our appointment left a good while after we checked in. We were informed that we would have to go to the back of the queue as a matter of protocol. No problem if there had been someone else being seen.(Which was not the case.) When we asked in a polite manner, the receptionist, was quite rude in her reply.

These vets are probably the nicest people we have ever dealt with, When our dog was poorly they…read moredealt with us in an incredibly emphatic manner, When the worst happened they were comforting and a week later sent a condolence card signed by the staff and hand written personally, A true gem in todays modern world and not to expensive

Not that impressed to be honest, mainly with the reception. I registered my dog as she needed some…read moreflea and worm treatment and gave the details of the previous vet. We travel around the country a lot and it's important that the history is kept up to date but I never got a phone call from the previous vet to authorise the release of information. When I arrived for the appointment I queried this and was repeatedly told that I had to ring the other vets (rubbish). I got her to contact them and within five minutes got the phone call, without any apology from the receptionist sitting in front of me I might add. So, three months later I am registered at another vets and Colebrook send the medical history to the new vets and it only contains their history and none of the previous that had been sent to them. They are very sloppy with medical records and I had already read bad things about this vet but chose to ignore it because it was for nothing more that flea and worm treatment. Never again!!

Great vets, very well trained vet nurses and vets who are gentle and caring with the animals they…read moresee. For the area I would class this as a mid priced vets, you can get a cheaper vets a few miles away and similarly you will find more expensive vets close by. I personally recommend having a look around for vets and trying to choose one you are happy with rather than the cheapest, however you may find that the cheapest is the best anyway! The only downside for me is the parking, or lack thereof

Extremely friendly and experienced Vets, the nurses are all qualified veterinary nurses or are…read moreundergoing qulifications. Very proffesional yet compasionate service and very reasonably priced. Interest free credit is also available. Lockwood Animal Hospital is part of a larger Veterinary Group owned by a practicing Vet making sure that Animals welfare is of paramount importance. I have taken both of my Springer Spanials there for a couple of years and will continue to as they have the oldschool friendly attitude that is sadly lacked by other Veterinary practices within the area.

A great veterinary practice which has taken excellent care of all of our pets....three dogs and two…read morecats. The staff are friendly and helpful - we have never felt 'pushed' into something we didn't feel was right for our animals. I would definitely recommend the practice.

Regrettably my experience of Willows is not a positive one. My dog was referred from another…read moreLinnaeus Group practice for TPLO surgery. We had already paid almost £1000 to the referring practice just for a diagnosis - no benefit to the dog - and were quoted by Willows a fixed fee of £4750 for the TPLO, significantly more expensive than elsewhere, but we believed we were doing the best for our dog. Although the surgery was successful, without complications, the 'fixed fee' proved to be anything but and we were charged several hundred pounds more for a simple follow up lasting 7 minutes. A complaint to Willows was dismissed and an appeal to the mediation service (suggested by Willows) was entirely futile. I escalated my complaint to the Linnaeus Group who have not yet responded, but in the meantime I have received DAILY texts and emails from Willows demanding payment despite them being told that I have escalated the issue. They may be good vets but if you choose to use them I suggest that you record every conversation you have with them.

We took our rats to this vets as they specialise in small animals and we needed surgery on our rat…read more The service was excellent and the vet answered our questions very well. The surgery went very well and we were really pleased, we will definitely go back. It is quite expensive compared to our local vets but worth the money

The best vets I have ever been to. Mike and his staff has always been very helpfull and informs you…read moreof everything that is going on. They treat you as if you are part of the family. Would recommend to anyone with a pet. Thanks for every thing youve done. Morris Clan