One of the groomers cut our dogs nail past the quick - therefore blood all over our floors and…read morecarpet. We called 3 times asking why the groomer wouldn't tell us, We went to the store and no owner or adults and absolutely No response! We will never go there again! Horrible Dog and customer service!!!

Horrible customer service. Went there to get my cat's nails trimmed and felt like I was more of a…read moreburden than a customer. Trying to rush the whole process, not friendly at all then when she realized I was agitated tried to make nice. Went there another time and had a bad experience with the guy at the front counter. I will never go there again.

Cory the manager is very professional and knowledgeable…read more Very helpful great store very clean We had a great time picking out our fish Truly you are a diamond pet store over there I appreciate you're help Sincerely Dawn Meyers

The first girl I talked to when I dropped off my dog for grooming was fantastic. The girl who…read morebrought my dog out afterwards was unfriendly and only complained about my dog being "very vocal" and would not let her groom him properly. I'll never take my dog there again.

Stopped here while shopping downtown Valparaiso. The shop is perfectly located near quite a few…read morestores and near some restaurants. It's a very cute dog boutique! They have biscuits, frosted cookies, dog food, bandanas, harnesses, collars, and other pet related items that were reasonably priced. The groomers is located in the back of the store. Saw a few cute dogs wondering the store. I picked out some long rawhides and a cute daisy cookie for my dog, which she loved!. I also signed up for their rewards program. They send out an email that has all the deals and events happening that week/during the month.

The staff were veryyy friendly and my dog looks amazing he was definitely in need of a grooming!!!read more

My mom has had several ladies groom her dog and her dog always looks so cute when I pick her up. I…read morehave never had any problems and would recommend. I also like the time frame. I have never had to wait more than 2 hours for pickup. some places take many hours,

0 EMPATHY towards customers. my dog got hurt over the weekend and the vet said he shouldn't go to…read morehis grooming appointment. my appointment was Monday morning and since they don't offer any way to reschedule online and they are closed on the weekend I called first thing Monday morning to let them know what happened and asked to reschedule. I sent them all of my dogs medical records from the visit. They charged me the FULL PRICE of the grooming session. I asked if it could be applied to his next appointment or if the fee could be reduced. NO FLEXIBILITY. Also there was no mention of a 'rescheduling fee'. No empathy for my hurt dog. Cruel people, cruel business. Doesn't care about you or your dog.

NOT A REPTILE SHOP ONLY PET GROOMING/BOARDING…read more They were so so nice though! But we did drive about 30 minutes to get 1 step in the door and see they don't have reptiles even though YELP says they do.

10 out of 10 DO NOT RECOMMEND PET HAVEN GROOMING SERVICES…read more TURN AROUND! DO NOT LEAVE YOUR DOG WITH THEM TO GROOM. There used to be one guy here who did a great job and he hasn't been around now for maybe a year. This was a second chance for this remaining crew because their first attempt was laughable. Literally. Our poor little guy looked hilarious but we thought "Hair grows out right?" So we gave them another chance. Two chances were plenty. Never going here again. My little guy has a LOT of hair. I made sure his top and most of his sides were knot-free so they could keep some good length on him. I showed them a picture of what I wanted, a simple puppy cut about 1" long everywhere. They listened attentively and even took the picture for reference and then apparently DECIDED A BUZZ CUT WAS BETTER FOR MY POOR LITTLE DOG. I want to stress that I have brought him in more tangled and with more knots than I did yesterday and the gentleman who obviously does not work there anymore did a wonderful job. FIND A BETTER PLACE!!! please. you'll thank me.

They always do a nice job and have answers to questions and suggestions that work really well.read more

(Tuesday) Had a problem buying my mower at the Knox store and all they offered me was my money…read moreback. On Wednesday I went to the Valpo store and was rung up by a very sweet young lady, who was assisted by her coworker Maureen. They had problems with their delivery service, Roadies, and my mower never got picked up two days straight.I spoke with the store manager, John, and also Maureen several times about fixing the issue. All conversations were very pleasant. On Friday morning, I spoke with the assistant manager(I'm sorry I can't remember her name) and she delivered my 60" Cub Cadet personally. Their delivery service is terrible, imo, but the staff at that store is Excellent. Thank you all for turning a potentially bad experience into a good one!

Great store for the outdoor stuff you need. The store is…read morevery well cared for and kept in good order. Friendly stff and willing to help.

Excellent dog park! Dogs are pre-screened to be included in the friendly community area. Dogs that…read moredon't behave around other dogs are not allowed into the friendly area. They do have a section for dogs that don't play well with others area. They provide poop bags with poop bag receptacles throughout the park. They provide a kiddy pool for the dogs to play in and they provide the water. They also have fresh water and community dog bowls. It is well maintained and enjoyed by frequent guests. They also have a small dog area that is segregated from the general community area which has all friendly dogs. They give you a key fob for unattended access.

One of my dogs licked the hand of another person. That person lied to the administration and said…read moreshe was bitten. Witnesses stuck up for us, but we were still banned from the park. It's not worth it to be there with liars and cliques.