let me start by saying the groomer herself (Stacy) was absolutely awesome!! Kind, patient, very…read moreknowledgeable. Really felt like she took the extra time that my dog needed. Now, whoever is in charge of scheduling should absolutely not be and needs classes in mannerisms and good old fashioned respect. I had an appointment scheduled that the groomer and I scheduled intentionally 5 weeks out so my pup could get a light cleanup and a little more exposure to the groomer to gain trust (groomers idea). The week before my appointment I receive a text stating "you're not due yet so we will find a day and time and reschedule you" ummmm what?! I have already scheduled you when I'm available and it's been scheduled for 4 1/2 weeks. This person refused to keep my appointment stating "we apologize but we are moving to a latchkey system and we won't be in your area until the following week" Well I'm sorry, but I paid $130 for 1 hour of service which included an "out of county fee" I was never told about on a 13 lb dog that didn't even get a bath. So the fact that you are trying to change my appointment that's been scheduled for a month is unacceptable. They didn't ask me if it would be possible to change to the following week, they told me this is what we are doing and we will let you know a new day and time. They never did respond back to me and then yesterday I get a text to confirm my appointment for June 6!! Very VERY unprofessional as far as the business/scheduling goes. Poor customer service which really stinks because I wanted to love this place and the groomer girl was very sweet :-(

Great experience. Didn't have to load my dog up and take her to a groomer. They came to us with…read moretheir pet spa mobile. My dog enjoyed the experience and Stacy did an amazing job with our pup's grooming needs. Couldn't be happier with the service or the friendliness and communication of the people.

They did a great job with my senior dog. I requested a bath for my boxer. The price was great. They…read moreare cash only I was late to pick up my dog for personal reasons and they didn't charge me, I was very grateful. Excellent place highly recommend!!

I have been taking my two miniature schnauzers to Madison for awhile, just need to say what a great…read morejob she does with them. They got the best schnauzer cut last Saturday and she is a saint for putting up with them, schnauzers can be a little difficult! I appreciate all the work she does!

Love Dirty Dogs! My dog will not go willingly into any building, but happily runs up the steps into…read moreDirty Dogs!

DO NOT TAKE YOUR PETS HERE. This shop BOTCHED an Australian Shepard and won't even own up to it…read more It's abysmal to see a company act so rude and disrespectful to its own clients. Instead of owning up to their mistake of shaving a breed that can't be shaved (causing irritation already) they lie and deny. The owner is clearly guilty as well and refuses to speak to the dog owners. Not only are they rude but they are appear to not even understand the basics of grooming.

Carla and her team have been caring for my dog Daisy since 2019. They take care of her like I…read moredo.Except She allows them to bath her. Daisy has anxiety but not when going here. They make her feel better and myself. She is cleaned and smells wonderful. Daisy is never there all day like some groomers she is out in 1 hour 15 min. I highly recommend taking your fur baby to them!

EXCUSES NOT SOLUTIONS…read more My recent experience at Transformations in Stow was awful and I will not return. While my previous four visits were satisfactory, my most recent appointment fell significantly short of expectations, prompting this formal complaint. Upon arrival, I was immediately concerned by a strong odor of marijuana permeating the shop. This raised serious questions about the environment in which my dog was to be groomed. Following the grooming, several significant issues became apparent. My dog's nails were merely clipped, leaving sharp edges that subsequently scratched my children. His facial grooming was also incomplete, with uneven hair and unclean tear ducts. These are fundamental aspects of a professional grooming service that were clearly overlooked. A week later, I contacted your receptionist, Alex, to express my disappointment and concerns, including the strong smell of marijuana and its possible correlation with the subpar grooming service. I believe my intention was clearly constructive. However, my subsequent conversation with the owner proved deeply unsatisfactory. Rather than addressing my concerns with professionalism, the owner reacted defensively, dismissing or minimizing my feedback. Specifically, the owner failed to acknowledge that filing, not just clipping, a dog's nails is standard practice, and offered no explanation for the incomplete facial grooming l. Except to blame everything on the dog, mind you he has never had any issues before and service was correct. The owner's dismissive attitude and subsequent refusal of future service based on my concerns regarding the smell of marijuana and the quality of the grooming is both unprofessional and unacceptable. I do think it's funny though because after that day I had no plans on returning! Why would pay for a full service and get inadequate work done again? My primary concern remains the inadequate care my dog received. The overall experience, coupled with the owner's defensive and dismissive response, has left me extremely disappointed. I expect a higher standard of professionalism and pet care from a grooming establishment.

The staff is so Kind to all…read moreOf the animals! They are very reasonably priced friendly I highly recommend

My Harper girls favorite place is the groomers! She gets so excited to go and never wants to leave!…read moreThey are so kind here and love Harper just as much as I do and very reasonably priced! 10/10 recommend!

My husband and I rescued a 7 month old Goldendoodle and she hadn't been groomed before. Our realtor…read morewho also has doodles recommended Dana's to us and it was a wonderful experience. Our pup was still very nervous and scared but they took great care of her while she was there. They were so kind and gentle with her from what I saw when I dropped her off and picked her up. They also did a wonderful job and cut her exactly how I wanted her cut. The only thing I would recommend they do moving forward is to overestimate the time it will take. They told me 3 hours and after 4 hours, our pup still wasn't ready. We had a training session booked so I had to have them rush the rest of the service. Next time I'll know to make an appointment earlier in the day and expect it to take most of the day.

Hello, Kelly is an irish setter. She has matted hair. She will not let me trim her toe. Can you…read morehelp me. GREAT JOB WITH KELLY! Dana's spa is always willing to work with Kelly's busy schedule.

What an amazing experience. I usually grew my golden doodle myself as I've been grooming standard…read morepoodles for 28 years but sometimes I get tired and sometimes I need help because I don't have enough time in the day. I've tried a couple of places here and there and haven't been that impressed. Today I was in the Cuyahoga Falls area, and I desperately needed my goldendoodle to have a bath and a good scrub before a school meeting. I contacted them first thing in the morning when they opened by going in so they could see the dog and I could provide the vaccination records. This way they could see what kind of job it was. She had short hair so not as bad as a long haired dog. I was greeted with a huge smile and welcoming attitude. It was so lovely. They checked the schedule to see if they could possibly fit her in for a bath And Melanie said yeah I think I can fit her in. I'll have her done in an hour and a half. I couldn't believe it. The timing was perfect. Sure enough they called me in an hour and a half. The dog is ready. When I arrived to pick her up, she was happy And the staff member Melanie was again welcoming and full of smiles. It's such a nice way to be greeted. I find nowadays that isn't always the case. They did a great job on the dog. She was well brushed out and looked spotless. Smelled great. I asked Melanie if she Can do hair trimming like she saw on my golden doodle? I asked because it's a fancy cut long on the legs short on the body, a little bit of extra on the muzzle on the topknot. She assured me that she could do that no problem And anytime I needed help to give her a call. I will definitely be giving her a call. The location is great. The accessibility is great. They keep the doors locked and there's a ringer on the front door. It's a great idea because they don't have to have the overhead of a front desk person. Everyone in there is working. You ring the bell and you have to be patient. Wait a minute or two because they might be in the middle of bathing a dog. But when they open that door, the feeling is amazing because they act like you're their main priority and how can they help you? What a lovely business

attentive, professional and accommodating. They know the girls as well as I do, and bring to my…read moreattention any concerns they have regarding their health. More then just a groomer, they are a care giver

Maria did an amazing job on my scruffy cat Mittens. I can…read moretell he feels a lot better too! He's got his mojo going on. I am now a loyal customer.

This place is great, the staff are so friendly and do such a great job! They never cage the animals…read moreand my Nipsey is always getting loved on! He comes out looking very handsome each time!