Just moved here and been to the store twice. I've met 4 different employees and they were all very…read morehelpful and nice.

From my recent experience....BUY ELSEWHERE!! i took my puppy in to be fitted for a harness, and…read moreleft paying $37 for a tiny harness & leash. The harness did not fit right, and I said I'd try it on her at home, & I'd bring it back if I was unable to make all the straps work for her. The young employee said NOT ONE WORD about their return policy!! I left the same day (i tried to return the two items), with my $37 in THEIR register, because neither could I get my $37 back, nor was I able to exchange for something else in the store. Exchange or store credit is on dog and cat food only! What a pathetic way to run a business! Especially when customers support locally to keep small businesses operating! The harness & leash were exactly as I had bought them! and we had tried & failed to make it work, or to find a fittable harness while my puppy was with me. So, the owner has failed - obviously, her young employ is not trained properly, & she lost a customer with birds, cats & dog, as well as her animal loving friends who can - and will - shop elsewhere!

Great staff Helpful…read more All you need for pet lovers and more. Close to home too Highly recommended for all furry parents out there

JAKE NEEDS PEOPLE TRAINING!!!…read more I would like to start with the type of energy I normally have been met with here mediocre at best and subpar customer service at this Petco location in CdA. Not enough to say yes they are an awesome team and store but not enough to remark and say it is horrible. Overall, without getting into all of the details I simply would like to mention that JAKE an employee of this establishment acquires re-training. He permeates an in-subordinate attitude and doesn't take any appreciation for working with his other team members. He was very obviously irritated that he was asked to service a customer (I guess he forgot that he was at work) and decided to exhibit his pugnacious mental state on me. I was kind and remained that way despite Jake smugly getting a kick out of being an arse. It wasn't until I decided to stop smiling and remained silent that he mumbled thanks and have a good day. It was a poor experience alas probably not enough for me to stop going there BUT I CERTAINLY WILL BE AVOIDING JAKE NOT FROM STATE FARM

I was very surprised they kept their hay prices the same as prior years until about the end of fall…read more2021. When they did increase the prices they went up about $4 or so which hurt But most places doubled or more for the same amount of hay which wasn't near the quality this place sells. The 2 other large stores in town wanted up to $15 more for far less quality bales the same size. This place sells the small compressed alfalfa & Timothy. For at least the last 3 years they have had the Best hay for my very picky goats. They also carry a few various things & some higher quality items u can't find at the other stores. They often have some good deals so I usually shop the whole store. This year they had chicks. I had already picked mine up BUT I wish I would have waited. Their chicks looked much healthier, larger & stronger & they had a great selection of the best breeds. Hopefully they have them next year cuz I would buy from them. The prices were also great.

This feed store has it all, great Fresh Green Hay, everything for dogs, lots of Holiday Gifts &…read moremore, Staff are Friendly & go above & beyond helping the customer. parking can be tight at times when they are buzzy, but prices are good on products.

There I was one cold night, minding my own business running errands when I saw a small dog trotting…read morealong in the middle of the road. I instinctively created an improvised road block with my car to protect the dog (and me, as I rushed out to grab it) as I parked and ran out to scoop up the little dog. I brought the dog into my car and it was super sweet and had no identification. I just realized I signed up for quite a bit of responsibility. I now have to take care of this dog and try and find it's owner. I then went to the local pet store and got the dog a bed and some supplies. I began submitting information to local Petfinder sites and the humane society. I called the humane society the next morning and they told me no one has reported a dog matching my new friends description. However, a few hours later, they reached out to me and told me that the pooches potential owner reported it missing. They put me in contact with the owner and it did indeed sound like I found the owner. I met up with the owner and donated to him most of the supplies I had purchased. They were super grateful and told me a little about the dog and how grateful they were to be reunited. I'm very grateful the Kootenai Humane Society got back to me so quickly and was able to help me reunite that dog I found with its owner. So kudos to them for their prompt efficiency. Appreciate their help and attentiveness.

our cat died of cancer so we went here to adopt 2 cats that had been there the longest. After the…read moremeet and greet the staff member was so excited because 1 of them had medical issues. We were all set when some old woman comes in and says we will not be adopting from HER facility because we have a doggie door. It didn't matter that it was to the garage and not in use anyway, she canceled the adoptions. Her priority isn't what is best for the animals or families it's her control issues. She said it was her facility. Needless to say we will not be adopting any animals or using their services again.

Oh boy, where to begin? We bought the 40" collapsible dog crate for my 70lb GSD as a recovery area…read morefor her surgery. The vet recommended that we instead buy an open top octagon play area instead. Upon receiving the crate, it was slightly flimsy for $800. Furthermore, there are about 5 or 6 different areas that are sharp on the inside of the crate, where the dog can accidentally cut herself. Luckily we bought the insurance protection to make returns easier (or so we were told). We started the return process (which has to be approved by impact. We then shipped it off in its original packaging to the day after receiving the shipping label with no damage. Impact received the crate within 5 days of shipping, however, their website never acknowledged that they received it, it simply said "pending". 3 weeks later, still pending. There is no phone number to call, they only communicate via email. I was told that they have 30 days to process the returns, and 10 business days after that to issue the refund. At now 40 days, the website still shows "pending", emails are a reiteration or "we still have more time", and the $23 I paid for a seamless return was clearly a hoax. I'm now having to go through my bank for a fraudulent charge/return policy. Save yourself the money and the headache.

i have bought 2 crates from impact, one high anxiety, and one mini stationary. These kennels have…read moresaved my house, and kept my dogs from getting into trouble when i have to leave them at home. I have no complaints, after 9 regular kennels with my pittie i finally caved and spent the money, i will never buy another kennel again. I absolutely love the high anxiety crate. My mini stationary for my dachshund has been a life saver, who knew the little guy could be such an escape artist. not anymore. thank you impact for keeping my boys safe and my house intact.

We've been working with Darcey, Rick and Kim since July and have had an absolutely wonderful…read moreexperience with them! They are extremely knowledgeable and honest in their approach. We adore the two pups that we now have in our family and words cannot express the depth of appreciation we have for their kindness, generosity, and drive to help us succeed. They know their stuff. We have learned so much and appreciate their honest approach in "training us" to uphold the training our pups are receiving because training an animal is not like sending it off to school and hoping for the best, it's a team approach with the whole family involved. I have no doubts we'll have the best dogs (we already get so many compliments, and I'm convinced an entire store has now fallen in love with our pups from their daily walks).

I had an amazing experience with Darcy before I purchased my puppy Asani from her. She has…read morecontinued to have amazing communication even after my baby came home. I couldn't have asked for a better more caring breeder. I was super impressed with the care of her adult dogs and puppies as well. Thank you Darcy for what you do

My husband got me an axolotl from here. Store was very clean and fun variety of fish. Definitely…read moreworth the drive to airway to check out

They are the best for any of your pond or aquarium needs! They are super easy to work with, and…read morewill give you exactly what you want. if you go through them, you can let them do all the little busy work while you just get to enjoy your aquarium!

I've boarded my dog, Rocco, here over a dozen times and he has always been treated with love and…read morerespect. I love my little boy and would only trust him here or with immediate family. Never had any issues and they are always responsive and SO FRIENDLY ! Go see for yourself :)

I am writing this review to document my personal experience so other pet owners can make an…read moreinformed decision. My dog, Koa, was boarded at this facility on two occasions: July 3-5 and July 10-14. I cannot determine during which stay he became ill. When I picked him up on July 14, he was noticeably lethargic and not acting like himself. Later that evening, his condition declined rapidly. He became disoriented, was unable to stand to go outside, and his temperature measured 106°F. He was rushed to an emergency veterinary clinic and admitted immediately. Over the next several days, Koa's condition was described as critical. His white blood cell count was dangerously low, he continued to spike high fevers despite continuous fluids and cooling measures, and he required round-the-clock hospitalization. Multiple veterinary teams repeatedly prepared me for the possibility that he might not survive. I was told more than once that his prognosis was very guarded and that we needed to be prepared for the worst. He underwent extensive diagnostic testing, including imaging and a bone marrow biopsy, and ultimately required transfer to Washington State University's Veterinary Teaching Hospital for ICU-level and internal medicine care. He remained hospitalized for nearly a week. The drive to WSU was approximately an hour and a half each way, and I traveled whenever possible just to see him during limited visiting hours, not knowing if each visit might be my last. Despite exhaustive testing, no definitive source of illness was identified. Koa ultimately survived due to aggressive medical intervention, including prolonged steroid therapy and the advanced care provided by the critical care and internal medicine teams at Washington State University. His total medical expenses exceeded $12,000. The owner of the boarding facility was contacted on the morning of July 15 by my boyfriend to inform her of the situation and to ask whether any other dogs had been ill during that timeframe, as this information could have assisted with veterinary diagnostics. Although I am the legal owner of the dog and the individual listed on all veterinary and boarding paperwork, the facility owner never contacted me directly by phone or email. I would have expected direct communication with the registered owner during a medical emergency of this severity. To this day, she has never reached out to me personally. Koa survived, but his recovery was long and difficult. He required months of steroid therapy with significant side effects, including excessive thirst, increased urination, and loss of bladder control--none of which he had experienced previously. Initial attempts to taper him off steroids resulted in serious complications requiring further medical intervention. He ultimately required additional long-term medication and ongoing veterinary monitoring. The emotional distress of nearly losing a family member after trusting a facility to care for him is something I would not wish on anyone. Beyond the medical crisis itself, the lack of direct communication with me as the registered owner was particularly difficult. I am not making claims of legal fault or causation. I am sharing my experience. Pets are family, and facilities entrusted with their care carry a significant responsibility. I strongly encourage anyone considering boarding here to ask detailed questions about illness monitoring, emergency response procedures, and communication expectations. I sincerely hope others take the time to think carefully before entrusting their animals to this boarding facility.