So I booked an appointment online for my Yorkies on Thursday. There appointment was at 9:00 a.m…read moreFriday morning. I wanted them to get a full service with bath, haircut, nail trim and file. Ear, anal, teeth the whole work. I also added on a flea shampooing and rinse bc I know we are about to start traveling. Picked my babies up yesterday paid 140 plus tax, i think it came up to 158 ish. Picked them up and we're going on about our day. Thats when I noticed that my male yorkie was scratching a lot . so I pulled over and I started examining him. His skin was so irritated and he had fleas on him. So I called up there on today to speak with someone and the Lead manager at Petsense in Eldorado Ar said that she would have to get with her manager bc she didnt have no authority to anything. I told her his skin wasn't irritated nor did he have fleas when I brought him. I did the flea shampooing/ rinse as a precaution to help prevent him from getting fleas. Mind you I treat and spray my yard consistently so he didn't have them when I dropped them off but now he does. So the lead acting manager tells me that all she can do is have me bring them up there for another flea shampooingg/rinse. No ma'am I will not, I then proceeded to ask for her name and she hangs. Let's talk about rude and unprofessional. I will never take them back to Petsense in ElDorado Ark. They are not clean, nor are they professional at all. When customers are spending there money, espechally 150 plus dollars then I need to be satisfied with the services that I have paid for. If I could have given them a half of a star I would. I do not recommend using Petsense at all. I had to make an appointment for my baby to see the Vet bc of how bad his skin was irrItated and I have bathe him twice since then. Now I have to wait until Monday for my baby to see the Vet bc they are closed. Do not use Petsense in Eldorado Ar. Very Very unprofessional and unsanitary

NEVER GO TO PETSENSE!! first off, they're very very pricey and the taxes there are so high like 5…read moredollar taxes. the price matches are not accurate, and you can find BETTER prices elsewhere. Secondly, why are u firing your employees for ridiculous reasons?? if a dog dies there, the manager on the clock gets fired because she couldn't go to the vet all the way in Shreveport when the dog would've already been dead in her car by the time they got there ?? that isnt a good reason to fire someone. Now I here your firing everyone because of the situation like what ?? I swear every business here is messy. DO NOT expect me to buy anything from petsense again!! and this is just the tip of the iceberg of what they've done.

I have Two Fantail goldfish had four but two of them were unfortunately sick and passed awayread more

The only place in south Arkansas that carries live tropical fish. The staff doesn't know much about…read morethem. And the prices are a little high. But that's to be expected in this mostly rural part of the state.

Was very helpful good prices of birds, parakeetsread more

This place is awesome! Large variety of aquarium fish and birds. Also a great place for feeder…read moremice/rats. Plus, the staff is knowledgeable and really friendly! The Best Pet Store in these parts of South Arkansas.

This is an organization that uses all of the resources to help these dogs and cats to be adoptable…read moreand ready for your family.

We have donated money to the shelter (please consider doing so too), and adopted numerous cats and…read moretwo dogs from the shelter. All were positive experiences. Remember, ADOPT DON'T SHOP.

I've had nothing but great experiences with this group. This year I had the pleasure of organizing…read morea pet adoption event, and they were one of the attending groups. They have huge hearts and put a ton of effort into getting exposure for their furbabies so they can find forever homes.

This is where I got my pup rosie's, I volunteered and I ended up adopting a dog.. she's my best…read morefriend and she was brought back by a failed adoption and I just couldn't let her stay in there. She's a sweet heart even though she likes to break out of the back yard and run down the street i have to chase her down.

Its disappointing I had to give this place 1 star. Kinda like getting a participation trophy. Zero…read morestars is much more appropriate. Today was the last time I shop here. Chewys is much better. They know customer service and know how to keep items in stock. They don't give whiny excuses either, like the company who brings us the dog food went out of business. Seriously? Such a lame excuse. At least come up with a better lie. I'm not calling to have this issue resolved since I am never shopping at Petsense again. The store on Crystal Hill is even worse. All the information is here. I am sure the same lazy copy/ paste response will still be the response. Probably from the same lazy guy laying on the counter this morning. Anyway, I had checked the website to see if they had the dog food I needed IN STOCK before I drove here. The website showed 10 cans of Zignature Turkey can food and 2 bags of dry. I drove from North Little Rock in the pouring rain. I show up, there is a gentlemen laying over the counter playing on his phone. I guess he thought he was at home in bed. I go check and there is no zignature dog food (can or dry) I needed. I say something to the lazy guy at the counter and all I hear are excuses. His excuses are not my problem. His incompetence is no longer my issue either because shopping here is never going to happen again. Trust me. Chewys is way better with customer service and price. How about instead of sprawling across the counter, like you are at home, you make yourself useful and update the website. BTW, He offered ZERO resolution. Just a bunch of worthless excuses and whining. This is not the first or second time this has happened, but its definitely the last. I ordered my food from Chewys today. They never give tired excuses, only great service. Chewys is much more reliable and I don't have to drive anywhere. Petsense should be named Petsenseless... MAYBE Petworthless.

The grooming salon and their customer service.they had my dog from 10:00 am until 3:00 and did…read morenothing except give him a bath.caused him considerable stress.

I just had my 2 dogs groomed at pet smart in Texarcana and am so impressed with the wonderful job…read morethey did on big boys that had never been to a groomer before, Very patient and they did a great job. I would highly recommend them !

Always fun to come in and see all the animals. Love the roaming cats. Everyone is very niceread more

This pet store is a joke when it comes to its employees, Pam the owner won't hirer qualified…read morepeople, but instead hire people that have no idea what they are talking about and try and sell you stuff you don't even need. I've tried to get hired here several times and she will discriminate I guess b/c she thinks someone is more qualified than her. She will tell you she can't hire anyone at the moment because she doesn't have enough revenue coming in and can't afford someone but like a week or two later someone new will be working there! Discrimination is a crime. If you read a handbook or the papers you get when you go in for a job it states that they can not discriminate for race,color,gender or any other discretion. But if you don't believe me go try and get hired because if she thinks ur to qualified you won't have a chance. If I am not qualified then why do her costumes ask me for advice about animal? And they know I'm a costumer to b/c I buy crickets from her,but I won't buy anything else! She needs to know the law!

Worst customer service. Went in to buy a new cage and supplies, for my two conures, and pick up…read moresome toys and leashes for my golden retriever. Terrible customer service, Avoid!!! The woman was very rude! I left and will never return. Absolutely unacceptable. Do better.

I have been taking my pups to Dogpatch for grooming for probably 20 years now and have never once…read morebeen disappointed in the care and service my pet has received. This is a great facility and I plan to continue going to them for grooming for years to come!

I love this place. Lots of fish and plants for your fish tank. They have all the supplies that you…read morewould ever need. Customer service is awesome

Would never recommend buying anything from this place from their online store or shop it in person…read more Order antibiotics for my sick pet. Waited for order to ship which never came. No correspondence what so ever. All they had to do is say they didn't have it in stock, so I could buy elsewhere. They jeopardized my pets life for a medication that never came. DISPICABLE store owner. Cared less for one's pet; cared more about the money. BEWARE!!!