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    Pet Paradise Richmond Airport

    1.9 (15 reviews)
    Open 6:30 am - 7:00 pm

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    Analiese K.

    I love people, and I love dogs. PSA: To protect others, PLEASE DO NOT BRING YOUR DOG HERE. My dog was bitten at this facility. She's incredibly socialized, and has regularly gone to dog parks and daycare minimum 3x a week with zero issues. Tried Pet Paradise as the facility seemed well established. I loved the idea of a bone-shaped pool for play, turf to run, and a doggie cam if I missed her at work to see what she's up to. Pet Paradise after selling in 2016 has prioritized property design aesthetic over quality staff training, animal behavioral training, and attentiveness. Not only was she injured, no one told me or made me aware. I got home and noticed blood in her fur. The incompetence is absolutely unacceptable from Regional Customer Service Manager Leanne, who has taken over two weeks to resolve this. Leanne said the wound is a laceration (scratch from the pool) when it's indeed a puncture wound confirmed by the vet. Not from a pool. The other staff and managers have been wonderful... sadly this is a much larger problem with several other Pet Paradise locations citing negligence and dog bites without notification of injury. DO NOT BRING YOUR PETS HERE.

    My dog

    If I could rate this "establishment" at a zero I would. I rarely (if ever) post reviews regardless of how bad the experience is, but this time I am making an exception. I entrusted Pet Paradise of Richmond, VA (near the airport) to care for my pet while I was away on vacation. This is the first time my pet had to stay at a kennel and unfortunately it will be her last. I entrusted them to care for my pet and I truly regret that decision. In a week's time, while I was away, I got a call from them stating that my dog had "passed away". Not one person could explain to me why my pet died. She was a healthy 4 y/o teddy bear breed (bichon frise/shih tzu mix) and now because of this establishment's negligence, she is no longer here with her family who loved her. I cannot tell you who to take your pets to for boarding; I can only tell you about my experience with them.

    Before with a proper schnauzer grooming...

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    10 months ago

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    2 years ago

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    Pet Paradise Richmond Airport - petboarding - Updated May 2026

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