Blueberry loves it here! I never have to worry about him when we go out of town. The entire staff are super sweet and knowledgeable

Had my dog Bindi boarded and for bath claws etc. Picked her up dud not notice tol got home she was limping a bit. Finally able to look at paw about 3hrs later. Her pad on her front paw has a smooth even tear on it. Called left message on vet line. Called talked to lady who wanted a photo sent to her. She would text me her number. No such text. Dog is miserable. ​ read more

My daughter took her dog there to board her for a couple of days and she was happy to see how they treated her dog also another thing that she loved she was able to see her dog on camera while was playing outside with other dogs she loved the place read more

I want to cry when I think about the amazing people that work here. They take such great care of my baby, I never worry when I have to go out of town because this group goes above and beyond. read more

We initially did not want to come here because it was more expensive and had a higher dog to staff ratio as seen on the cameras online, but now we realized we misjudged PP. Luna loves Pet Paradise way better than her former day care center. You wouldn't be able to tell that from watching her in the yard but every time I ask her if she wants to go to daycare she gets so excited and rarely looks back at me when I hand her over to the staff member. Quality over quantity here. If she's happy, we're happy. I know she loves running around with all the other dogs and getting plenty, I mean, PLENTY of rubs, scratches and head pats. Boarding has been great. We choose the Indoor/Outdoor suite and she appears to be fine with that. The staff has also been really flexible with adjusting her schedule there. There was one time we needed her to stay an extra day as we were delayed in returning home and they were able to accommodate and feed her. Grooming has also been great. Her baths there make her fur so nice and soft while her nail trims are spot on. Thanks Pet Paradise for keeping our baby happy. read more

Our energetic boy Banzai has been staying here for almost 2 years and this is his favorite Pet Paradise as he is very well taken cared of by Molly, Georgia and the rest of the gang. On the last visit, he got his nails trimmed for only $10 and looks really good as we have a hard time getting him to stay still at home if we do it. As always, we are very grateful for Pet Paradise University as they really love our fur babies :) read more

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My wife set up a daycare for socializing and grooming for Mary Kate and Sadie She asked for grooming at around 1 so they would be clean when they came home. We kept watching the cameras and didn't see them at all. Got a hold of the desk and was told they were groomed in the morning instead. And since it was in the notes of no water play, they thought it meant no yard playing because it was raining. So they spent most of the time indoors with each other, when they could have done the same at home for a lot less money. read more

My dog stayed here from June 7th 2024 till June 15th 2024.... Worst experience ever!!! I felt safe bringing her here after I felt the place I was brining her wasn't the best well let's just say I would have rather brought her to the other place. On June 12th I received a call that my dog was injured in the yard. When I spoke the managers said my dog was just running around playing with another dog and she ran past another dog with her friend and the dog charged my dog and bit her ! They had no vet on site so they had to transport her ALL THE WAY TO WORLD GOLD VILLAGE!!! The way they made it sound was like it wasn't that bad it's pretty bad.... They offered to pay the vet bill and did and should bc obviously wasn't my fault they let aggressive dogs in this place. We ended up canceling our trip early and came home a week early and lost out on $600 worth of plane tickets... then when I show up to get her I was made to pay for my stay $480 plus they even charged me the $20 late pick up fee AFTER all this happened to my dog! A good business wouldn't make you pay for your dogs boarding after this happened. That would be like me owning a business and breaking something of someone else's or damaging it and still making them pay for it. HECK NO I WOULD COVER EVERYTHING!!! The vet bill and the stay.... So here I am with an injured dog and I'm out $500 for a crap stay at this place and $600 in plane tickets I couldn't get my $ back for.... I'm so very upset . I will add the ONLY good part about this was a manager named Adair she was absolutely amazing and so helpful till we could get to our baby other then that making me pay for a stay after my dog was injured in y'all's care is sooooo unprofessional. UPDATE they called and refused to refund me my $ for the stay and didn't make the owners of the dog pay for my pet's injuries but made me pay for my stay after everything that has happened. after it's now cost me extra $ at my vet because I don't trust bringing her back to that vet or place! I WILL NEVER RECOMMEND THIS BUSINESS TO ANYONE EVER!!!! Ohhh and I was asked to change my review because "sometimes in the heat of the moment we say things that we don't mean and aren't fully true" lol ALL OF THIS IS TRUE AND I WILL KEEP IT AT ONE STAR ! If I could give negative stars I would!!! read more

Pet Paradise Jacksonville University - The dog bite - Pet Training Near Me - Jacksonville, Florida

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Our buddy Banzai loves it here! (He barely says bye when I drop him off) He has been to multiple locations such as Oakleaf, St. Augustine, Lakeland and other locations, I guess because he is biased as he is from the 904, but real talk he really does feel more comfortable here. On his last stay over the weekend, he finished his bowl as usual, we call him the most consistent "Clean Bowl Club King at home, better than his brothers who are somewhat messy eaters lol He made new 4 friends during his stay with Sadie, the Golden Doodle, Hulk the St. Bernard and Zeek the Chocolate Lab. We are very grateful for the squad, from Molly, Kristie, Georgia and the rest of the gang (They are always running around as it so busy!) especially these past few weeks as it has been colder during the peak of winter, as the staff accomodates the pups to stay warm. Brrr! We will definitely come back and will continue sharing our experience with our family and friends, as the staff really does genuinely take care of our boy as he meets and plays with new amigos during his stays at Pet Paradise University :) read more

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Pricey but wouldn't want to put our dogs somewhere cheap. You get in life what you pay for and with pet paradise (we did airport and university) you get happy tails when you pick them up. Great cameras to see all the action and great care they give your babies. read more

Our pups vacationed at Pet Paradise this week and had a fantastic time. The staff here are amazing and we appreciated them going above and beyond when one of our pups had some tummy troubles. They immediately called me and I asked if our dogs could be seen by a vet. The staff took care of everything and we found out our pups were just really missing us. The staff gave them some extra love and care and when I called the following day to check up on them, they were doing awesome! They were playing and getting pets from the staff! It's tough being away from our dogs because they really are our family, but knowing they are being cared for in such a safe environment is such a relief. Thanks to the staff at Pet Paradise! We appreciate you. read more

If I could give ZERO stars I would. I dropped my dog off at 9:30 am for vaccinations and grooming. I had to call the office at 5:30 pm to find out if Hendrix was ready. When asked, the response from the person answering the phone was "yeah he's ready". Why didn't anyone call me?! Upon picking up Hendrix, I noticed he was dirty. His ear fur still had the same little matted area underneath that he had when he was brought in. His eyes weren't cleaned and he smelled terrible. It was so bad that one of the employees ran to get her manager after smelling him. If he wasn't groomed, WHY WAS HE THERE SO LONG?!? I never received any paperwork regarding his bordatella vaccine. Even AFTER I requested it at 1030 this morning while talking to the vet hospital receptionist. I was charged for grooming which my dog never received. I was charged for a vaccine that I truly can't say he received either. The resolution from management was to inconveniently reschedule to see another groomer and someone will be in contact with me regarding his vaccine. VERY DISSAPOINTING! read more

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I dropped my pup off to stay overnight while on a work trip. I checked in multiple times to see if he was playing outside. I did not see him playing outside which prompted me to call pet paradise. No one answered or returned a voicemail. I think saw my dog on the cameras limping and not running which is very rare for him. After still not being able to get ahold of anyone my dad called in and demanded to speak to a manager. He was informed that my dog good morning favoring his back legs. I demanded that he be brought inside and have his paws looked at. They had mild bleeding. When asked why he wasn't brought inside sooner or a return call was made to me I was told " we've had over 110 dogs checked in today" that is a bull shit excuse! I made a reservation and I trusted my pup to be looked after. I'm incredibly upset at the outcome. It has taken a few days but my pup is finally walking regularly again. Do better. read more

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Pretzel, my dog, loves coming here to this pet resort. She's very anxious when we leave her, but when we pick her up, she's all happy. We have been to the one by the airport and the one downtown. Both are excellent! I like the cameras they have available so whenever you want to check in on your pup, you can see how they're doing. We're so glad we have pet paradise for my pretzel when we're in the Jacksonville area. read more

Sometimes I wish my pup could talk, I'd be curious to hear her honest opinion of her boarding stay and how she was treated. Since that's obviously not a reality, Pet Paradise will at least provide a "PAWgress Report" to tell you what your furball did & did not do while on his/her mini vacay. For example, we were curious if she dared to take a dip in the bone-shaped pool and her paw report included that info (apparently, she was NOT interested in the pool). My kids loved the report! I completed the registration over the phone which shortened my drop off time. The person on the phone was extremely pleasant & even informed me of the referral program. As a result, my pup's first overnight stay was completely free because I mentioned that a coworker recommended PP years ago. That coworker even earns a free night too! Additionally, during registration, I was told which shot records were required and it turned out I was missing one. I was able to take care of it through my vet but PP also confirmed they had a vet on-site on a certain day if I wasn't able to get it squared away at my vet prior to my boarding date. Anyway, my own (human) observations were that the facility is very clean inside, staff is very friendly. The day of drop off, I also filled out a quick, 1-page "get to know your pet" questionnaire which just detailed her history of interaction with other dogs, people etc. As an added bonus, Pet Paradise also gave me a call a few days after my pup's visit to see how she was doing. I've boarded years ago at a different facility and don't ever recall getting a follow up call, so I thought that was a nice touch. I also remembered PP because there was a Yelp event at this venue a few months ago (before I even had this puppy) so that fact definitely helped ease any concerns about reserving at PP versus another facility closer to my house. Thanks, Matt & Jax Yelp! I liked that PP was able to accommodate a last minute reservation request and they'll likely be an option for any future boarding needs. read more

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Pet Paradise University is the BEST! The staff is so caring and I know my dog Luna is in great hands when we drop her off. We are always greeted with a cheerful "Hi Luna!" when we arrive. She can be nervous around strangers, but they are so good with her and do a great job making her feel comfortable. I love getting the pawgress reports to see how she's doing while we are away. The facility is kept very clean, which is important to me. Thank you Pet Paradise for giving me peace of mind while I'm away! read more

I cannot say enough good things about this location. We have been bringing my pup here since she was a pup. The staff here goes above and beyond and clearly loves animals. I've used both the daycare and boarding for my dog. We love the daycare, extended hours, and when we pick our dog up she is TIRED. Boarding is fantastic too, the cameras to watch the pups during the day is a great aspect. read more

Pet Paradise Jacksonville University - Making our pup who was a bit too small for the pool feel included in her life jacket - Pet Training Near Me - Jacksonville, Florida

Time for an update on my favorite doggie daycare. My hubby and I got a new puppy after our last baby, Stella Blue, died. We decided to take Jaxson to Pet Paradise since our other fur babies loved them, and sure enough Jax loves going to PP too. He KNOWS when we turn onto the property, and starts wiggling and doing his happy dance. The customer service remains top notch as it has been for the decade we've been taking our babies. Keep up the great work, Pet Paradise! read more

I've never had to board my dog before and was worried. There was absolutely no need and I highly recommend this Pet Paradise to all dog parents. The place is beautiful, clean, and looks like a people resort. The workers here are kind and very in tune with dogs. They had an extensive talk with me about Tony Elliott (my rescue dog) to learn about his likes and dislikes, etc. There is both a website (free) and an app (small fee) to view your pet while she or he is there. They also post pics on Facebook (with your permission). Tony Elliott stayed for 3 days and I believe he had a great time. I am relieved to know that I have good safe place to board him next time I have to. read more

Pet Paradise Jacksonville University - Tony Elliott during play time, photo courtesy of Pet Paradise - Pet Training Near Me - Jacksonville, Florida

They take very good care of the dogs while we are out of town. Nice facilities, clean living areas, happy staff. 5 stars for the important stuff. If that is all you need to know - please stop reading now. There are, however, a number of small irritants involved with being a customer here. First, they recently added a veterinary clinic at this location. While that seems like it may be a convenience, it turns out that they use it to drum up cash flow by calling you to sell you veterinary services or pet care plans. It is reminiscent of sitting at Jiffy Lube waiting for an oil change and having them come in and ask if you want your wipers changed, your brakes done, your undercarriage waxed, etc. Nobody likes that. Second is their online reservation system. It's great - contains all the information they need to get themselves ready for the dogs to arrive: arrival/departure dates, dropoff/pick-up times, etc. without having to speak to anybody. Fantastic. After you make the reservation, they call you about an hour later to collect a deposit, which you cannot do online. Then they call you a week beforehand to confirm the dates. Then they call you the day before to confirm the times. Then they call you an hour after you drop them off to tell you that your yorkie's brake drums are shot and he needs a new transmission... So much for not having to talk to anybody. Lastly, and perhaps most irritatingly, they insist on talking to me like we're having a tea party with a selection of Barbie dolls and my dogs. "It's this Schnitzel's dad? Your babies are having so much fun with their friends! Squee!" Please stop. I'm a 42-year-old man, not a toddler. And they're dogs, not infants. Save the baby talk for the dogs if you must, but the owners are paying adults - please just speak normally. We've been clients of this place for a long time now, and the first paragraph of this review is enough to compensate for the rest of it. But they could improve a few little things and make it outstanding. read more

I've been taking both my dogs to the University Location for the last three years. I absolutely love the staff and they treat my dogs like family. I love when they take pictures of them and send them to me. read more

Pet Paradise Jacksonville University - Pet Training Near Me - Jacksonville, Florida

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My dog loves it here! He goes 2-3 days each week for "day care.". He's happy jumping out of the car and happy when he's coming home. I love the days he goes swimming. He jumps in the water, chasing the balls. Best part - he comes home tired and happy . And that makes me happy. Staff are super helpful. They always great us by name. Thank you Pet Paradise! read more

Pet Paradise Jacksonville University - Oliver! (On the right) - Pet Training Near Me - Jacksonville, Florida

Most of you have probably noticed by my check ins that if I CAN bring my dog, I pretty much always DO. I love that so many places in Jax are dog friendly now-a-days! But for those yucky places that aren't (like work...BOOOO!) Pet Paradise is my baby Lambeau's go-to hangout. I never thought I would be 'that pet parent'.....but I must confess...I am. I am constantly checking in on the live video feeds to see if Lambeau is out playing and who she's playing with. I love the 'Pawgress Reports' that tell me friends she met, her attitude that day and different things she did. A few of the 'chaperones' there even know her by name and get excited when she walks in the door. I am so happy Pet Paradise exists - they give me peace of mind that wile I'm out doing whatever I need to do that Lambeau is safe and sound, surrounded by great two-legged and four-legged friends. read more

Pet Paradise Jacksonville University - Pet Training Near Me - Jacksonville, Florida

My baby girl, Piper loves this place! She only goes twice a week but really enjoys her time. The staff treats her so good and she's enjoying the socialization with other dogs. She's even made a couple fo friends. I love that it's not all day play and that dogs have time to rest by themselves. I also like that they don't force dogs to go out in the play area. Piper comes home extremely happy and tired. read more

Pet Paradise Jacksonville University - Piper loves Pet Paradise - Pet Training Near Me - Jacksonville, Florida

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I recently took my 1-year-old collie to Pet Paradise for his Meet the Fam visit. I was excited, thinking he would soon have a place to go each week while I am at work to have fun. Apparently, the staff did not expect me to be watching the cameras as diligently as I did after dropping him off. He spent almost 2-hours in his kennel initially. Then when he finally got into the yard to play, he was having so much fun and running. I watched the entire time he was outside and saw no negative behaviors. After around 5-minutes he was rounded up by an employee and taken back to his kennel. At that point, he was left in his kennel and no one so much as interacted with him for three hours. I ended up cancelling my plans early to pick him up after seeing him spending the entire day without any interaction in a cage as he watched every other dog get taken out for play/pets/fun. Seeing my baby look so dejected was heartbreaking. When I came to pick him up, he received a glowing report card about how good he was and how much he loved everyone and loved playing. The employees didn't even know what to say when they realized I knew he was only outside for 5-minutes. It's clear based on what I saw, the employees do not seem to know how to handle the dogs they are watching, so they respond by punishing energetic dogs for having fun, so they don't have to deal with it. We won't be coming back. Train your staff. read more

We've been taking our 5 year old Portuguese Waterdog here for daycare for the last several months. Initially we were attracted to the full size inground pool because she's a natural born swimmer but what we found was PP is so much more. The facility is extremely well run. Drop off and pick up is quick and efficient. There's an early drop off area where you don't even need to go inside. The play and boarding areas are very well maintained and even when she's been swimming she doesn't come home stinky. Really the stars of PP are the staff. They take the time to know the dogs and seem to genuinely enjoy spending time with them. Whenever I pick up our dog they always comment on how sweet she is and what she did that day. They all have very upbeat attitudes and appear thoroughly engaged in the process. We have also boarded her and receive on-site Vet services. Everything has been exceptional. read more

I used Pet Paradise this passed weekend. They accommodated me last minute for overnight boarding for 2 days. They treated Champagne wonderfully. I received phone calls and a cute progress report. Everyone was so nice & the facility is very clean. We will definitely be back! read more

My dog stays here whenever we travel. He always has a good time and is excited to go. I'm happy to know my dog is well taken care of here.

I was in Jax for work and brought up my two 80lb boxers. We tried out a couple dog places and even one was recommended. Our pups seemed tired, but stressed out. One more try and that's when we found Pet Paradise Resort. The staff was very friendly and helpful. The staff was playing with the pups. The pups body language in the videos was not stressed. When I returned after work the pups were not acting stressed out either. What a huge relief and no guilt bringing them back the next day. The next day I picked them up and same great experience! Thank you to the staff for your smiles, helpfulness, and playing with all the pups!! read more

I love brining my lil cashew here she gets lots of love and attention the staff are always friendly and quick I feel safe when she is here and she comes home tired from all the play time! Thank you ladies.... from the bottom of my heart xoxo cashews mom (Kim) read more

Pet Paradise Jacksonville University - Going to daycare (I'm ready mom let's gooooo) - Pet Training Near Me - Jacksonville, Florida

love that they open at 0630, there is tons of room to play, lots of different boarding options, reasonable prices and everyone we've interacted with has been so welcoming and sweet to both dogs. One of the pups is very nervous around new people and usually takes awhile to adjust but it took one getting acquainted session to make him comfortable at this location! Both of the pups were exhausted (in a great way) when we picked them up. Also bonus that they are open holidays & offer a military discount! read more

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Our dogs, Maggie and Tucker, love Pet Paradise! We recently moved to the area and it is always hard to find a great place to take your dogs for boarding. I love that they also have a vet on site - it makes everything so easy! The report cards are such a cute way to know how our doggos did! They even call to check in after their visit to make sure they are still doing well. We could not recommend enough! read more

I took both of my pups to Pet Paradise this past weekend for the first time and I could not be happier with their stay! I was worried at first, because I've never boarded my dogs before, but I was going out of town and needed a place for them to stay. The staff at this location is absolutely AMAZING!!!!!!! They made me feel confident with my choice as soon as I walked out on day 1. My pups came back happy and healthy, and they cannot wait to be back! read more

This place is my Lacey's home away from home. Sometimes it's difficult to travel with an elder dog so Pet Paradise is the best option for boarding whenever I need to be on the road for even a day or two. They are always accommodating with her feeding and regimen schedule as well. I know that she's in good hands and I love receiving Pawgress Reports about her stay! It's also beneficial to be able to view doggie cam footage whenever I want to check in on her! Love it and highly recommend!! read more

Pet Paradise Jacksonville University - Pawgress Report - Pet Training Near Me - Jacksonville, Florida

Been taking our dogs there for long stays and daycare since 2016. No complaints! Awesome staff and great to know there is a vet in the next building. read more

If I'm using pet boarding, it's gotta' be at Pet Paradise! Period. My Yorkie, CoCo, is not spoiled at all! And although he's not what I would call "a regular", the staff knows him. That's simply because Pet Paradise has it all and their customer service is on point! They are so friendly, helpful, and genuinely care about every animal that crosses the threshold. The check in and out process is seamless and their packages and specials are great. A major draw for me is that the facilities are always kept SO clean. I love that! Lastly, the "Pawgress" report that they give you for your fur baby at checkout is over the top adorable! I would definitely recommend Pet Paradise to anyone in need of pet-lodging or a great doggy daycare! read more

Pet Paradise Jacksonville University - Yep! That's my child! ... Thanks @petparadiseresort for always taking such great care of my #CocoPuffy! - Pet Training Near Me - Jacksonville, Florida

The website mentioned nothing about a VIP suite for the ice cream. In fact, I've never heard of the VIP suite until now. More lies. People, go to the website and see for yourself. Pet Paradise sucks! read more

***UPDATE*** It has been two weeks and not one person has reached out to me to follow up. Not even a phone call to check up on my Dog after his traumatic visit. Very disappointment, couldn't recommended. This review is only for the resort services, as the vet services offered were fantastic. I brought my golden retriever in for his first groom as well as his first day of daycare. Long story short, I was horrified at the results. My poor dogs ear were blood red and inflamed from the minute we got home. He walked in happy and healthy and left in pain. After many conversations with the managers, it became apparent that they did not feel any responsibility. While the groomer had admitted to the manager that his ears were not irritated prior to grooming, they continued to insinuate that his ear infections were pre existing and thus not their fault. We agreed to have the vet see him, and it was concluded there that his ear infection was caused by the groomer cutting his ears. After all of this, the lack of empathy for my situation as well as the pain they had caused my dog was honestly heartbreaking. I went in for a groom and came out with a 350$ vet bill caused by something that occurred under there care. The response they gave me was that they did not make any mistakes because trimming ear hair is standard procedure. They said that at the end of the day I got what I paid for which is a hair cut . I can assure you, I did not intend on paying almost 500$ for a groom. I trusted this facility to take accountability for their actions wether they be intentional or not. I would not recommend this place, because at the end of the day they do not care about your animals well While everyone I spoke to was professional, it was obvious that the business side of things was of higher importance than my dogs care. read more

We just boarded my pup Rufus here for a week and had a great experience! They are very communicative and take good care of your dog. They reached out to me twice during the week to communicate things they noticed about Rufus and asked if I wanted a vet to take a look at him (luckily they were both things we weren't too worried about so they offered to just monitor him). I appreciate that they noticed these things and called me to let me know! Rufus came home happy, tired, and settled back into his routine at home with no problem. Plus, they offer an active duty military discount which I think is so wonderful! Thank you Pet Paradise! :) read more

I boarded my animal here from July 9, 2022 until July 17, 2022. With an on site veterinarian, they should have no issues handling animal care. I paid over $500 for my pet to stay during the dates above. I received one phone call from Pet Paradise on Friday, July 15, 2022 about discharge from my pet's eyes. Cheyenne, with Pet Paradise, stated my pet had the discharge and the call was to inquire if the discharge was normal. Cheyenne indicated my pet had spent some time in their chlorine pool and it could possibly be the cause. At no point during the call, did Cheyenne advise of ANY other injuries or issues. I picked my pet up from the facility on July 17, 2022 around 2:15pm. He appeared very lethargic, and when we got in the car he also smelled strange. Part of the money I paid was for a bath service, including a nail trim and ear cleaning. Once we got home, I noticed my pet appeared to have bloody dried ear wax heavily inside both of his ears. I also noticed small cuts between his toes that he insistently licked. He is very skinny and dehydrated. Lastly, he appeared with a large and infected scrape across his underbelly, seeming to be days old. When I advised Pet Paradise, they offered nothing more than apologies, ways they would fix the situation in the future (offers of limiting pool time for the animal) and for the animal to be taken to MY local veterinarian (an additional bill on MY dime) for resolution. My pet was unfortunately received back in extremely poor condition considering how he was dropped off, from a facility that prides themselves in caring for animals as their own with an on-site veterinary facility and the ability to call owners and explain situations as they arise with animals in their care. This is unacceptable and please be warned if you choose to use this poor excuse of a "pet paradise." read more

Pet Paradise Jacksonville University - Infection - Pet Training Near Me - Jacksonville, Florida

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