They shaved my pomeranian double coat and told me it would grow back, it's been 6 years! I actually…read morehate this place and the employees that lied to my face! Absolutely the worst place because they literally don't know not to shave a pomeranian...terrible experience terrible people should have sued this place

My dog loves yuppy puppy! He comes home calm and happy. He is an old dog and needs his hair cut…read moreoften because he is part poodle. If my dog could talk he would say "this place is fun and I like how they make my butt look"!!!

I used to like PetSmart. But we recently were sent an autoship order without receiving prior…read morenotification to adjust the order or edit it if needed. The the order was shipped from our hometown in western SD to Osseo, Mn then to Denver then back to our hometown. (Very stupid Shipping Logistics) Unfortunately we were away for a few months and had a forwarding on our mail. The carton was then forwarded to where we are staying and ended up costing us an extra $30 in Shipping Fees. Very unhappy with their autoship practice. Had they sent an email to give me a heads up (like all other companies, where we have autoship, do) that this was going to be sent out, I would have adjust the order and changed the delivery address. But because of their lack of customer service I got stung. So much for free shipping. This won't happen again as I will no longer do business with PetSmart, who utilizes deceptive business practices.

Amazing groomers! We had Mallory groom our kids are she was fast and so nice, also the prices are…read moresuper affordable

Great friendly service, good variety of products. Had to get the food of certain kind for my dog. I…read morewas given a discount on certain items without even being a member.

I'm not sure why people rate this star one star, other than I have noticed people typically don't…read moretake the time to say "thank you" for a job well done, but if they get their feathers ruffled, they are quick to leave negative feedback. I've been a patron of Petco since the late 80s in WA state. I have been coming to the Rapid City Petco for approximately 8 years. In the 8 years I have had MAYBE 1-2 less than great experiences out of the dozens of visits each year. The staff always goes out of their way to help me with my purchases and answer questions I may have. I have found the grooming staff to be outstanding. My dogs always look great after a grooming appointment with Kylee or Tori. I have had great experiences with several others when having my dogs brushed out. They are ALWAYS kind to my dogs, treating them like they were their own children! They are patient and professional. I feel extremely fortunate to have found these groomers and I hate to think of the day when they might move on. During the beginning of COVID, when stores were trying to figure out how they were going to continue services, things got hectic, but Kylee remained calm and kind, doing her best to please everyone. There are several other employees I'd like to call out for their exceptional customer service and friendly disposition. Several cashiers, Kaitlin is one, and the other two I do not know their names but they are always cheerful and polite. They have even given me discounts that I was not aware of. In my opinion, there are some wonderful people who work at this Petco, making it one store my dogs and I both love to visit! Thanks for giving it your best, it shows!

I wished I could give them less than a one because I just left the veterinarian from having to have…read moremy dog put to sleep at way too young of a age. She was so terribly abused at this store that she never recovered and i tried everything possible for 8 years but too no avail! I truly don't know how they can stay open and there is a reason why they don't allow pictures inside of the store they don't want the public to know what goes on in their store!!!! They should be closed!!!!!!!!

A tragic little store, every fish I ever got here as a child died within the first few days. I…read morethought it was me, and I'm sure I developed complexes. I've never had fish since. That was years ago, when they were the only game in town. When I moved back several years ago, I was disappointed to find that the dirty, stinky situation hadn't changed. Staff is rude, and while they have a good selection of pet toys, I won't give them my custom and seek out other shops. I'm pretty sure that there is an entrance to Hell behind the "Employees Only" door. :-)