I hate that they changed from a dog store to a CBD shop. They were really great when they had the…read moredog shop, but they don't carry any supplies like that anymore. It was the only one on the side of town. It's very disappointing.

Locally owned, helpful staff, and great selection. What more can you ask for?? They carry the…read morehard-to-find premium dog food.

Great friendly service, good variety of products. Had to get the food of certain kind for my dog. I…read morewas given a discount on certain items without even being a member.

I'm not sure why people rate this star one star, other than I have noticed people typically don't…read moretake the time to say "thank you" for a job well done, but if they get their feathers ruffled, they are quick to leave negative feedback. I've been a patron of Petco since the late 80s in WA state. I have been coming to the Rapid City Petco for approximately 8 years. In the 8 years I have had MAYBE 1-2 less than great experiences out of the dozens of visits each year. The staff always goes out of their way to help me with my purchases and answer questions I may have. I have found the grooming staff to be outstanding. My dogs always look great after a grooming appointment with Kylee or Tori. I have had great experiences with several others when having my dogs brushed out. They are ALWAYS kind to my dogs, treating them like they were their own children! They are patient and professional. I feel extremely fortunate to have found these groomers and I hate to think of the day when they might move on. During the beginning of COVID, when stores were trying to figure out how they were going to continue services, things got hectic, but Kylee remained calm and kind, doing her best to please everyone. There are several other employees I'd like to call out for their exceptional customer service and friendly disposition. Several cashiers, Kaitlin is one, and the other two I do not know their names but they are always cheerful and polite. They have even given me discounts that I was not aware of. In my opinion, there are some wonderful people who work at this Petco, making it one store my dogs and I both love to visit! Thanks for giving it your best, it shows!

They shaved my pomeranian double coat and told me it would grow back, it's been 6 years! I actually…read morehate this place and the employees that lied to my face! Absolutely the worst place because they literally don't know not to shave a pomeranian...terrible experience terrible people should have sued this place

My dog loves yuppy puppy! He comes home calm and happy. He is an old dog and needs his hair cut…read moreoften because he is part poodle. If my dog could talk he would say "this place is fun and I like how they make my butt look"!!!

I used to like PetSmart. But we recently were sent an autoship order without receiving prior…read morenotification to adjust the order or edit it if needed. The the order was shipped from our hometown in western SD to Osseo, Mn then to Denver then back to our hometown. (Very stupid Shipping Logistics) Unfortunately we were away for a few months and had a forwarding on our mail. The carton was then forwarded to where we are staying and ended up costing us an extra $30 in Shipping Fees. Very unhappy with their autoship practice. Had they sent an email to give me a heads up (like all other companies, where we have autoship, do) that this was going to be sent out, I would have adjust the order and changed the delivery address. But because of their lack of customer service I got stung. So much for free shipping. This won't happen again as I will no longer do business with PetSmart, who utilizes deceptive business practices.

Amazing groomers! We had Mallory groom our kids are she was fast and so nice, also the prices are…read moresuper affordable

This place is very clean and well maintained with lots of area for the dogs to walk and play. The…read morecats also have an area to play. We have volunteered her and it would not work without them. The human society does a wonderful job helping the animals

I went there to get a dog and was so excited, I had lost my pet and needed to feel the void. I…read morefound one and we did the visit and my husband and I wanted to visit and told them we would let them know. I looked at the site everyday and looking at the girl we wanted, she was still there so I called and said we decided to take her. Well that was a deal she had appointments and I would have to wait to see if any of them wanted her??? I just said we will take her, you would think if we made a scheduled visit and then wanted to talk about it they would think we were for sure on taken her. You have a visit and I do not know if we said something that made them think we were not qualified. Well to make a long story short there were more visits for this pet (she was very timid). To put her through this broke my heart. I called the second day and told them please let me take her....nope she has more visits. I would have to get on the schedule and I said put me on the schedule which I told them on the first call. I had my friend call and she got on the schedule to make a visit and I still was waiting...well she did get adopted, my heart broke. I was so disappointed and still can not believe with all the pets they have there and beg people to come look and then not let us take her due to people wanting to see her..unreal. We did find our girl at the Spearfish shelter. I would not go back their rules are ridiculous. I had referrals from the vet and animal shelter in Lead which they did not even call to verify..so disappointing.