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    Pet Palace

    4.3 (231 reviews)
    Closed Closed
    Updated 2 months ago

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    30 minutes

    Response rate

    100%

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    This is not a Schnauzer cut!

    If I could give zero stars, I would. This was my second awful experience here, and it will absolutely be my last. Twice now, I've brought my dog in for a schnauzer cut, and both times they've shaved him completely instead. Instead of taking the time and care to properly groom him, they take the easy way out and claim his coat is "too tangled." That's not grooming--that's laziness. What makes this worse is today's appointment. I had a 10:30am slot, and at 10:20 they called to say they had overbooked and couldn't take me--after instructing me to medicate my dog with comfort meds to help him through grooming. Because of their mistake, he spent nearly 12 hours sedated for no reason at all. That's not just unprofessional--it's harmful. When I finally picked him up, he was shaved down once again, and I was charged $95 for a service I never asked for. This business does not respect pets, their health, or their owners' time. Please don't put your animal through what mine endured. Go somewhere that truly cares.

    Before and after Full Grooming
    Alyssa H.

    10/10! Excellent service and quality! The staff is so nice and follows COVID rules! Pet Palace is clean and the staff wears face masks properly. I dropped off my senior dog for a full grooming and Cesar took great care of him. Cesar did an amazing job and my dog looks ten years younger. I'm so impressed and will be back! Parking can be tough. There is one 15 minute parking spot in front of Pet Palace. Pet Palace is located on a one way street.

    Brian T.

    Thanks for taking care of our little girls nails this morning. Luna apologizes for hissing at you. She was probably upset about last night's episode of RuPaul's Drag Race. Thanks for always doing such a nice nice job with our kitties.

    After
    Tiffany H.

    We love our guy's haircut! He was 2 months post surgery and was getting very shaggy. We also like him to have a shorter coat for the summer We were able to make an appointment 2 days out which was great. And he looks like a little teddy bear! The lines on the haircut are great and it's blended really well. We just moved to CA from another state and I'm so glad we found this place. Sadly, in our previous home town we would take him to petsmart and this place is $15 cheaper. 1 before and a few after photos attached

    Atlas the Aussie
    Rosy M.

    We have been taking our dogs to pet palace for a couple months now and we have been satisfied every time. The prices are fair for the quality we get. My Aussie has long, curly, luscious fur and it picks everything up. Every time we pick up our dogs, they are soooooo SOFT and our Aussie looks gorgeous. They blow out his hair so perfectly, we love it! Our lab has shorter hair but you can tell how clean he looks because his fur just shines. Both of their furs stay smelling clean for at least a week, depending on the activities they do. The owners are so nice as well, I truly feel comfortable leaving my dogs to get groomed by pet palace. Nothing beats that! It's hard finding a good groomer that treats your pups good and does a good job - I can vouch for pet palace that you will get both good service and a quality groom! Thanks so much for loving and caring for my doggos!

    Lorena G.

    I wish I could give Pet Palace more than 5 stars! Today was our 2nd visit with them, and my pup and I couldn't been any happier. We just return from a week long backpacking/ camping trip and she was extremely dirty. I picked her up looking so clean, shiny, and smelling extra fresh! The staff treats her so well and they are so easy to schedule an appointment with. 10/10 Recommend! They have treats for your pups at the counter and always include a. adorable bandanas

    Dogs
    Pamela S.

    I'be been bringing my lil guys here for the past 3 years to get their nail trim, anal glands expression, and ears cleaning and thus far have always been happy with their services, so no complains here. They have always given me feedback when somethings been different than normal, really appreciate that, and always been polite. My feedback would be that "personally" I wish that they kept electronic files w/ info for my visits (I think they only keep it for grooming but not sure) so I could be reminded of how much time frame has gone by since the last visit. Nothing negative on them, just a suggestion, because it is really my responsibility to keep track of that. And maybe a little extra nail filing on the bigger one. Javier and Cesar have always been accommodating to us just walking in and providing services we needed. I have two chihuahua mix doggies and so appreciate the discount I get for bringing them together. Happy to know there's a local business where I can just pop in and out, and get my boys taken care of with love and care. Ps: my favorite moment was once when I brought them in and could hear them in the back calling my Ty (bigger one) "Papi Chulo" melted my heart! I have also been calling him that ever since! Thank you for all you do!

    Liz N.

    The best service!! I take my 2 pugs and they come back so soft and smelling great. I can't recommend them enough

    Penny P.

    I had to argue with the receptionist about what I want. He kept trying to convince me that my pup should go with the current look. IM THE CUSTOMER! JUST GIVE ME WHAT I WANT!! When i picked up my pup, i noticed when the receptionist went back to get my pup, my pup shrieked and then was brought out. WHAT THE HELL?! the next morning, my pup threw up a lot of yellow stuff and now i find a cut. I wasnt going to write a review about the bad job they did around the paws and they did something to make my pup shriek but when i saw the cut? bump that, these people deserve a bad review. Did i mention, my dog was scared when brought in? i mean tail between the legs and everything. i should've taken that as a sign but i figure it was due to nail clippings and buzzer noise.

    I've been coming to Pet Palace since we moved to North Park four years ago. There are to many cute pictures to choose from enjoy.
    goldman j.

    I've been bring Asia to Pet Palace for four years with great results. We are extremely happy with the relationship we've developed. I love bringing Asia to a local groomer that serves the LGBTQ community.

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    1 year ago

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    Photo of Cesar M.

    Cesar M.

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    7 months ago

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    Cesar M.

    Thank you so much for all your support! We truly appreciate it.

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    6 months ago

    Amazing job done every single time I bring my two dogs in! Weve been coming for years and they are great!

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    Cesar M.

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    2 months ago

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    Cesar M.

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    1 year ago

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    Cesar M.

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    1 year ago

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    Cesar M.

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    1 year ago

    Didn't answer the phone, called multiple times, seems like it's out of date or no longer around

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    Cesar M.

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    Photo of J C.
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    8 months ago

    They always take great care of my pets, and the people who work there are so nice too

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    6 months ago

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    Cesar M.

    Thank you for your support!!

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    1 year ago

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    Cesar M.

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    1 year ago

    He did a good job on all three of my dogs nails he wasverya pashtion with my three dogs

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    5 years ago

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    Cesar M.

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    3 years ago

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    Cesar M.

    Hahahaha...next time no Ru-Paul before the mani-pedi!

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    1 year ago

    Great pet grooming shop that caters to cats too! Super fast service and kind employees.

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    Cesar M.

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    Cesar M.

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    Cesar M.

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    6 years ago

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    Cesar M.

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    2 years ago

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    3 years ago

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    5 years ago

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    Cesar M.

    Thank you!!! Thank you! Thank you!!

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    6 years ago

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    Cesar M.

    Helpful 1
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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    Cesar M.

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    4 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    2 years ago

    Very friendly and great with dogs. Always do a great job on my 2 dogs. They are very happy when they get home.

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    5 years ago

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    Page 1 of 6

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    Review Highlights - Pet Palace

    He came home looking 100% better and Lee and Cesar were so great about following all the specifications.

    Mentioned in 42 reviews

    Read more highlights

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    They have continuously taken great care of my pup Toto. I have gone to them for over 3 years now…read more I KNOW he is a pain in the a** sometimes but the team has taken great care of him regardless. The staff does occasionally get restless with his barking, but that's mainly because he hates being alone. I work from home, so he's almost never alone. One thing I will suggest to any dog owner that has attachment issues and/barking issues, please consider giving them CBD/hemp oil to ease the stress on these groomers. I've been suggested trazodone, which I consider a pretty aggressive step, but it does get to a point where as an owner you need to be considerate of the people taking care of your dog. I am well aware my dog is not easy to take care of, but I hope this review reflects an honest appreciation for their effort and kindness to Toto. Toto is a Greenland Husky / Shepherd mix, and I get the complete package of Dog Grooming which includes deshed, bath, extra brushing, nail trim, and whatever else is listed on their page. For owners with dogs that shed, this is the place to take care of that. Cheers.

    City Dog provides the best service. I was able to get a same-day appointment, and the staff was…read morekind, welcoming, and friendly to both customers and pets. They also have tubs available if you prefer to bathe your own dog, which is a great option. Maritza is an excellent groomer and always provides wonderful care for my pug. She listens to any specific needs for your pet and accommodates them with patience and professionalism. My pug looked and felt so much better afterward. She is professional, patient, and does beautiful work. Even with the difficult parking, City Dog is absolutely worth the trip. Highly recommended!

    Fabiulous Grooming

    Fabiulous Grooming

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    Fabiii! She is the best. She is so attentive and kind hearted. She got my dog groomed and she looks…read moreso cute. I'm so particular when it comes to my dog but she nailed it with the picture I gave her. Wayyy better than what I expected! Thank you Fabi! I will be coming back!!

    POMERANIAN GROOMING (5 stars)…read more Spa Day for my Gigi! A new young Pomeranian has entered my life and I wanted to be on the right track either way the right go-to people. After seeing on social media advertising of this groomer, I felt the urge to secure an appointment instead of going to my previous Pom's groomer. And I am very very very happy with the end results! Location is downtown, there is a small parking lot but usually full - has with narrow spots and hard to get into since surround streets are one-way busy streets. I recommend circling and parking on 10th Ave for less of hassle. Fabiola is fabulous! She was so sweet, caring, attentive, and does an amazing job cutting fur. She doesn't rush each grooming and takes her time for a very quality cut. She also has a Pomeranian which made my experience feeling better because she knew exactly how to cut their fur. We even had conversations about Pomeranians and everything about our dog care life. My Pomeranian looks so beautiful and smelt wonderful when I picked her up. I asked for a trim, clean up the buttox area, and do cut the paws (like cat paws). She also knows how Pom fur is suppose to look like and she rounded out all the areas needed AND brought in the fur around the waist to give my Pomeranian a cinched look. For a bath, some treats, nails trim, and fur.cut for $115 - please tip on top, she does a great job. HIGHLY RECOMMEND

    Doozydog! Club

    Doozydog! Club

    4.7
    (318 reviews)

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    I recently brought my dog here, first for the initial meet and greet then for daycare. I appreciate…read morethe format of the meet and greet first to get the dog acquaintanced with the facility then introduce other dogs, and of course it was complimentary. It was also great to get additional information and speak with the manager. I could really tell she cares about the dogs that come here and she made us feel at home. Passing by I had always seen the two play areas facing the sidewalk but had no idea they had a few more in the back. I like how the dogs can be in the front and people watch out the large windows but also decompress in the back. The kennel area for overnights was also well-kept and organized. Also pleasantly surprised at each dog's locker and the staff's thorough physical checks of each dog and logging of their daily activities. I would say the only thing I had an issue with was logging into the webcam on my phone but seems to work on a computer. Also you can tell they use bleach from the smell but that is a good sign that they keep things sanitary. Other than that my dog seemed to enjoy his time there and we bought one of the packages so we will be back.

    Mimo - University Heights

    Mimo - University Heights

    4.7
    (175 reviews)

    I was desperate for a grooming for my dog and requested an available slot. The day of the…read moreappointment, they couldn't take my dog for grooming. One because they needed the vaccine lot number and expiration!!! Never had such a bullshit request Then, they said they couldn't accommodate my dog for grooming because they are full Why would you have an open appointment if you cannot keep the appointment‼ Then, I found out later that they had emailed and called 45 minutes before the appointment that they cannot groom my dog at all Don't have a open slot if you cannot keep it‼ Very disappointed

    Getting an appointment here for me was quick and easy! My dog Gigi (4 yr old cream Cockapoo mix…read morewith ombre gray-black tip tale) desperately needed her groom since I failed to pre-book at her regular groomer. However, everything worked out since I've been wanting to ger her groomed by Logan for more than a year now! I first heard of Gabriel Feitosa's Grooming Salon through Instagram at least 3 years ago. And finally... we got to go! Prepare your dogs vaccination records. :) Bring them before or on the grooming day. When you arrive, you will fill out a simple questionaire with basic info. They'll ask the usual.. what style groom you have in mind! I like my dog to have the typical teddy bear cut. :) So cute! Keep the eyelashes etc. It took a few hours (as expected) and I was sooooo happy with Gigi's groom by Logan! Logan is so detail-oriented and sooo nice! When I came to pick Gigi up, he kindly came out to bring Gigi out! I also had Winston, (Gigi's bestie) with me since Winston was with us overnight for a pupsleepover! At the salon, they sell treats, dog clothing, dog bed, dog necklaces and shoes, and our fave, the dog cologne by Hydra USA! Logan used Forever Fresh on Gigi and it smelled amazing! I returned a week after to purchase it. There are many other amazing colognes too to choose from. Natashya and Randy assisted me at the front desk and they were so kind and welcoming! We will be back in the future and will also support at the new location! P.S. Parking - street parking with meters. There is a small lot on the left of the salon but I am unsure if those belong to the other businesses or if anyone can park. It's pretty easy though to find parking.

    Doggie Style Pets

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    4.1
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    Pet Palace - groomer - Updated August 2026

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