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    Pet Nurse

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Pet Nurse

    Pet physical or wellness exam

    Pet vaccinations

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    12 years ago

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    Town and Country Veterinary Clinic

    Town and Country Veterinary Clinic

    (6 reviews)

    I give them 0 stars! Had an appointment at 2:45 p.m. today. Every time we go we wait 15-30 minutes…read moreto be seen. No problem, we always wait! Traffic was backed up due to school buses. Got there 8 minutes late and they refused to see us. My dog has a simple ear infection, but we were told we had to reschedule now because they are running behind! WHAT, if you are running behind, how could you have seen us right at 2:45. This place is a joke and so is the one in Canton. The canton clinic didn't have a vet that was comfortable diagnosing runny stool. So, what exactly is the vet comfortable doing???

    I called Ogdensburg Town & Country to get my 2 cats fixed; they recommended that I use Massena T&C…read moreClinic. Massena T&C gave me an appointment for both cats on 8/27/25 @ 10:30am. They explained they didn't have the Vet's surgery calendar but can schedule a pre-surgery appointment and at that time get scheduled for surgery. I agreed and asked if both cats could also be checked for ear mites as well. I arrived 30 minutes early. While in the waiting room, a medium sized black dog escaped from an exam room, barking and jumped at my cat cage, I tried not to scream, but couldn't help it. Two workers came running, the guy picked up the black dog and returned him to the exam room. On our turn, I thanked the guy for helping to remove the dog from my cat cage. The visit with the first assistant and then with the vet went well. I agreed to get shots done now instead of waiting for a rabies clinic. I held Alli-cat down for the vaccine shot, then the second shot HCPCH Vacc#1, I held her down again the needle went in, the cat squirmed, the assistant pulled the needle out and said he didn't get it. We tried again, then the assistant grabbed a blanked and suggested that another staff member can help, I agreed. He took Alli-cat out where another staff member could assist. I hear the cat screech 4 different times...terrible...I get that cats don't like this sort of thing...but it needed to be done. When he returned with Alli-cat, I suggested that the staff member assist with Hamilton. He agreed and took Hamilton and the blanket out to the other room. I heard Hamilton screeching unbelievably that they could not give him his shots today. A girl returned to my room where I was waiting to get my cat carrying cage. I asked if everything was okay ..... she explained that they haven't even given him one shot yet..... I was getting a little nervous. The guy came back with Hamilton in the cage and said they could not give Hamilton his shots. I thought that was a little weird. He said we can give him his shots at the time of his surgery. Can't believe they couldn't handle a 3 month old cat ..... isn't this what they are in business for?? My cat is clearly domesticated, loving cat. I understand the cat was probably scared and nervous. The way Hamilton sounded; he definitely went through trauma. I will never take my cats back to T&C Clinic again. I understand that cats can screech, cry and meow when getting vaccinated. My first thought was maybe I should have held him down myself. The guy goes over the estimates for the spay and neuter; then I go the desk and pay for today's fee $245 and asked for a surgery date. The receptionist says you will have to call for a surgery date. I explained that I have already called to request a surgery date and they gave me today's appointment as a pre-surgery appointment and asked her to call me once they have the surgery date. I was repeatedly told that I need to call for a surgery date, finally I thought to myself, what a joke, I need to get out of here and never come back. Donna Goodrich Brasher Falls, NY

    Pet Nurse - vet - Updated May 2026

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