Had a scheduled appointment. Salon called 3 hours prior to appointment to cancel, and never…read morereturned my calls to reschedule. Highly unfortunately this appointment was for an event! In just a couple days. And even though I booked weeks ago. I am now stuck with a dirty knotted dog for a nice event because no one wants to fit in a last minute dog, who's leaving the area. So in a nut shell this groom shop cost me a lot. I would not recommend this shop. They are unreliable.

The new owner Linda and her wonderful daughter Mariah are amazing with my dog. Lynda did absolutely…read morewonderful job on grooming him. Thank you the great job done.

We take our dog Fisher here twice a week for daycare and sometimes for overnight stays on the…read moreweekend. He has been going to My Best Friend's Inn regularly for about 3 years now. He absolutely loves going and playing with the other dogs. The workers always update us with how his day was and often share pictures of the dogs on the weekends.

It was a good place to leave my three dogs but it all went south! I left in time but got delayed. I…read morecalled to say I would be 5 minutes late at 9:45. I arrived at 10:03 (Apple watch time) The door was locked. Drop off time was 10:00. The manager said he could not keep his employees a minute past 10:00. HE could have accepted the dogs! What if I had been trying to catch a plane in Grand Rapids?. Good luck to this business!! I won't be back!! Before this incident I would have given . I appreciated the dogs being able to socialize with other dogs. If these people send employees home at a precise time , lock up and don't take dogs that are late even when life happens and a client calls to say they will be late, what do they do if they haven't finished feeding or cleaning up after the dogs? This incident was caused by the managers difficulty with being flexible! Customers don't come first! Hope they get this reworked! Prior to this I told friends that it was a good place!!

Took our senior dog to see them after an emergency vet identified an enlarged liver via an Xray…read more The new vet there gave an estimate of the costs. The bill was DOUBLE the estimate. They charged us $115 for a heartworm test that our dog didn't need (and is $50 or less anywhere else), did a $110 ultrasound that also wasn't needed (we already had X-rays), and then recommended further testing, and said additional meds would be needed after tests confirmed her condition. The final invoice included these meds even though she hadn't had the test. This clinic's main focus is on making money - NOT YOUR PET.

This place goes above and beyond! I bring my almost 30 year old Goffin Cockatoo for his yearly…read moreexams and Dr.Wolk spends so much time going over him and let's me ask any questions that I may have and never rushes me. I have also brought a couple other dogs and a finch in for treatment. Very reasonably priced and good quality care. Difficult to find an excellent avian and exotic animal veterinarian in the area.

April Koster is unprofessional she disputed a charge even after being informed their promo code was…read moreending and the Busniess owner was just a teenager.

I love Dorr vet. Dr Casey is the best. She sits on the floor with my Ranger and crane. While she…read moreexamines them. Treats them as she would her own dog. Thank you for taking care of my fur babies.

Apparently no one is allowed to give a negative report on The Dog Shoppe or that review will be…read morehidden. To me that's an unscrupulous and unethical manner in which to maintain a four star rating. The Dog Shoppe only had one other review. The official Yelp response at the bottom of this page under "1 other review is not currently recommended" is that "the reviews below didn't make the cut and are therefore not factored into this business's overall star rating." Really!! The sole review consisting of two run on sentences and poor grammar but which gave a 4 star rating met the Yelp standards? But my fiancee's account of her experience did not?? I would think that if there are only 2 reviews of a business, one positive and one negative that both have something important to say. Yelp claims they are not influenced by by businesses. You decide. A month or two ago my fiancee posted her account of an experience she had at The Dog Shoppe only to have that review removed. That account was accurate and merely an account of her experience there. Since my fiancee's review was removed, I am sure mine will definitely be removed also. I do not take kindly to their rude bully tactics. The manner in which they handled our dog and handled the situation with my finance at the Dog Shoppe was all topped of by The Dog Shopp having my fiance's Yelp review removed. Their conduct stands outside the bounds of a professional business operation. The issue started when the The Dog Shopp asked my fiancee not to bring our dog back because she had tried to bite the bather. Our Westie is not quite one year old yet. She can be a stinker but is very loveable and everyone is her long lost friend. Due to her young age she is still going through the learning curve of being groomed. I suppose that under certain stressful conditions, i.e. a worker not knowing how to handle dogs or is rough on dogs, our dog may have tried to nip at her. I probably would have too. Neither my fiancee nor I was there during the grooming, so we do not know what actually transpired. But we have spoken to professional dog groomers since who have told us if our dog did nip that is still not a reason to refuse to groom a dog any longer, and that even if a dog nips they have ways to control or prevent that. Dog groomers have to be people who love dogs, understand dogs, and know how to handle dogs. At least that is how the professionals operate. Professional groomers tell us that it is best to have only one person handle the dog throughout the entire process, from the cut to the bath to the nail trimming. This builds trust between the groomer and the dog. The best we understand is that this does not occur at the Dog Shopp but that the dogs are handed off to different people. All I can assume is that The Dog Shoppe is merely a business that solely exists to turn a profit and that dog grooming is merely a means to that end. The dogs be damned. What follows is the exact review that my fiancee originally gave. As you can see it is much more gentle than mine. Yet it was banned as "not recommended" from The Dog Shoppe review section. Here is her original review: "Had an unsettling experience with this business. The person at the desk told me my puppy tried to bite the bath lady, so she was no longer welcome there. First off my puppy is a 13 pound dog, not a mean bone in her body. When I picked her up she smelled very doggy for just being groomed. My daughter was with and felt she couldn't even had a bath. After getting home my puppy did not want to get off my lap, and actually vomited. After being very objective and speaking to other groomers they found the situation less than normal. Not sure what really went on, my puppy can't tell me, but would NOT recommend this business." If the The Dog Shoppe or Yelp would like to have my fiancee's original post restored and allow it to remain, I will delete this post. But if they also have Yelp remove mine to the "not recommended" section, I will post it again! We can either fight or make peace. It is up to the owners of the Dog Shopp and Yelp.

Renee at The Dog Shoppe is always cheerful and greets me and my dog happily. My dog is always happy…read moreto go there and she does a really good job of grooming him each time.

We have taken our dogs here a few times over the years and know they are well cared for. The…read morecockapoo I have now is very timid and I feel he was given a lot of personal attention. He left with his tail wagging!

We kenneled our dogs here for nearly a week and felt that they were well taken care of. The owners…read moremade us feel very comfortable with leaving our dogs for the first time. The kennel is clean and heated. The space for each dog is good. Ours were placed in a larger space to allow them both to be with each other. This made us feel better, thinking they would have each other while we were gone. They do not intermingle with other dogs, which we liked. You just don't know how new dogs will behave around each other. It also limits any spreading of diseases, potentially. We were allowed to bring in our own bedding and home comforts. The price was very reasonable. If you don't mind traveling, this kennel is a definite repeat.

TailSpin is a great local groomer! My dog usually needs to be groomed 2-4 times per year and they…read morealways do a great job! My dog has some anxiety but the staff always take good care of him. They have two locations, one in Hudsonville and one in Wyoming. I usually use the Hudsonville location but have had good experiences at both. The building is small, but clean, and they have a small parking lot. I'd recommend planning ahead. They tend to book up fast!

Jenn is a very knowledgeable and skilled owner/groomer. She is very kind to the animals, and she…read morealways does her best to communicate with her clients. My experience working with her has always been good, and I look forward to future opportunities.

I would give ZERO stars, if I could. We have been coming to this location since we moved here in…read more2019. We were quoted a range of $600-$700 for a teeth cleaning. Okay. Sounds reasonable, right? Wrong. They called my husband and told him it was going to be $1200. WTF. First, our dog needed to be heartworm tested before beginning. Umm...why was this not mentioned when we did the blood work a few weeks before??? Vet tells us that they cannot start unless this is done, fine. Okay, that's $85. After examining, he needs to have some teeth pulled. That's how we get to the $1200. Are you freaking kidding me?? How much to pull a tooth?? Who has that kind of money???? Not me!! My husband gets the price down to $960 and tells them to do whatever they need to do and moves on. The vet then calls back again (while my husband is working and cannot answer his phone) and leaves a VM telling him she needs approval (he already did this) and that we would be billed the wait time for anesthesia. No, I don't think so. My husband forwards me the VM and I call the office. I am told that I'm not listed on the chart and they cannot speak to me about MY dog's bill. I have brought my dog in several times, made appointments, paid for services, and have never been told I'm not listed on his chart. That's odd. I call the office manager (at a different location) and tell her the situation and how unhappy we are with this. Again, we have been coming here for several years and have not had an issue until now. The vet tech or receptionist, I'm not sure who she is, is laughing at me on the phone because of how distraught I am over the price and that they cannot discuss the bill with me. There's no HIPAA protection for dogs! If someone states that they are the dogs owner and responsible for paying, you should discuss the bill with them. She then proceeds to laugh and tell me that if my husband knew he wouldn't be able to answer the phone, then he should have told us that. I'm sorry. He didn't know that his WIFE couldn't discuss OUR dog's bill with you. Also, he already approved, so why are you calling him telling him it's going to be extra because you are waiting for the approval. All in all, do not quote $600-$700 for a teeth cleaning. The quote should have been $600-$1200. We had to save just to get the $700 for the cleaning and now being told it's going to be more than that is unacceptable. Give people realistic quotes! Especially in today's economy where we are all scrapping pennies!! Due to the lack of professionalism by the VET, VET TECH, and Office Manager, we will NOT be returning to this office! PRICE GAUGING at it's finest!!!!!!!!!

I just paid $900 for a dental and extractions and they brought my dog out looking like she got hit…read moreby a car. She had a bloody face from a bloody nose because of a canine extraction but didn't bother to wipe it up while she was still asleep, just decided to let it dry up and brought her out with no tissue. I paid $900 and they didn't even bother to think about bringing out some gauze or tissue. I called and was placed on hold when I tried to get some and just eventually left because it took too long. The receptionist apologized but kept saying but after the apology, sorry but she did get a lot of teeth extracted. How about just sorry we didn't think to bring out a tissue while your dog was dripping blood out of her nose. Not the best experience we've had at the Vet.